Multiple incidents of the vehicle displaying a Service Hybrid System that appears for several seconds and then disappears. Today this occured, the engine abruptly switched to gas mode from hybrid with a sudden lurch, then returned to hybrid mode and the light disappeared . Vehicle has been to dealership twice for the service hybrid System light and no code is stored and they could not diagnose any further.
2023 Jeep Grand Cherokee electrical complaints
Page 6 of 7: complaints 131 to 160 of 184, newest first, as owners wrote them.
3 instances of complete loss of power, 1 while driving. Vehicle came to a hard stop as though I had slammed on the brakes. Dealer and Jeep have acknowledged the problem as a known issue. Jeep is saying it's safe to drive, but dealer agrees it is not and is not returning the vehicle to me. All dash lights came in during each instance and gave the error message "Service Now, Hybrid System Failure." Summary of the 3 instances below. It has been at the dealer since 5/8/2025. 3/29/25 approx 6pm I was stopped, and the error message came on and vehicle shut off. Attempted to restart approximately five times. Let’s sit for a few minutes, vehicle restarted and all error messages went away. 4/23/25 6:30pm Driving at low speed, air Messages came on vehicle abruptly stopped, narrowly avoided, getting rear ended, passengers complaint of neck pain. Engine turned on, all error messages immediately went away. 5/6/25 5:35pm Error messages came on while driving, engine started, no impact to driving. Error messages went away almost immediately. Jeep S.T.A.R. case was created
The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway speed and caused a near immediate loss of 10-15 miles per hour and were it not for evasive driving on my part and the other car, would have caused an accident. This powertrain has major issues that continue to happen.
This vehicle has now been in service 3 times for related issues. "Service Hybrid Electric System" is now popping up. It happened on the highway and it jerked like it was changing gears and reducing speed before "restarting" itself. This has now happened numerous times. This is an unsafe family vehicle. Jeep has refused to buy it back and only recommending to take it back to the dealer and I have to pay for rentals. 2 weeks after purchasing the car, it left me and my family stranded in -10 degree weather in the winter. The entire system shut off. Car had to be towed to the dealer and it took weeks to get resolved. Then comes the 95B recall. Again, took over a week to get fixed. Had to pay again for a rental and wait to get reimbursed. Now this issue.
Car was recalled 95B. Recall completed in 1/25. Engine light 2/19/25. Car was held until 5/12/25. Had to trade car in for a lost of 6K dollars
Various vehicle systems fail to operate. Power steering may not work, parts of the powertrain may fail to operate. The vehicle has a code B273C-00 which Stellantis says their engineers are aware of but have no fix nor any timeline for a fix. This can rendee the vehicle inoperable or dangerous to drive as there is no knowing which vehicle systems will fail. This is an ongoing problem, not a one time event.
Picked up vehicle on Monday with previous reported issue unfixed. They couldnt find the fault code that appeared on the screen and made a different fix. Tuesday, drove the car about 10-12 miles. Was stopped at a stop light with my foot on the brake. A sudden huge jolt and the car stops, the red wrench and battery warning appear. I drove to the dealership and reported the incident. The vehicle is there, they say there is no "fault" signal. This is an ongoing issue with my jeep, I have filed several reports.
When accelerating at highway speeds there is a significant power lag when the vehicle switches from between the internal combustion engine (ICE) and the electric motor causing deceleration in the vehicle. This is typically followed by a sudden surge in power causing rapid acceleration. This causes unpredictable speed and makes merging onto highway traffic difficult. When this issue occurs the "Service Hybrid Electric Vehicle System" warning lights illuminates. After several miles, the warning will turn off, but this occurs off and on when changing lanes, merging, or braking in heavy traffic. This typically only occurs at highway speeds when the vehicles transfers between ICE and Electric power frequently and has not been observed at normal city street speeds. The sporadic acceleration performance makes this vehicle dangerous to drive at highway speeds unless the electric motor is turn off. The car has been returned to the dealership numerous times to address this issue as it is still covered under warranty. However, they have informed us that "The code present in the car is currently under investigation by Chrysler. The Chrysler representative told us not to change any parts until Chrysler makes a decision on a potential recall." Despite repeated calls with Stellantis / Jeep customer service who promised us to expedite parts to the dealership for resolution, we are stil left driving this unsafe vehicle. This problem arose within 48 hours of the battery recall maintenance being performed and has been recurring ever since the repair.
We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the Integrated Dual Charging Module (1890169A). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (EMI) related to the hybrid platform. Key repairs have included: Park Assist and ADAS control modules (09/28/23) Reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) Backup view camera replacement (02/16/24) Fuel system pump and lighting issues (04/05/24) High-voltage recall 95B, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) The final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The next day, the Jeep dealer where the vehicle was purchased, picked up our car, and we’ve received no update on its status. It is currently undrivable, and we fear it’s unsafe. We previously filed for arbitration for with NCDS (March 2023), which was denied. The situation has deteriorated significantly since then, and we are now filing a second arbitration, alongside this formal the federal safety agency safety complaint. Certified letters sent to the manufacturer earlier this year have gone unanswered.
[XXX]...While driving the vehicle on the [XXX] the vehicle stopped and would not move...ALL systems failed. Warning lights, (flashers) would not work. Cause of failure was later determined to be a malfunction in the electrical system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On the highway from Chicago to Boston while driving 70 MPH my car had LOST ALL power. I was barely able to get car from left lane to right side of road. Truck almost hit us. We immediately reported incident to our dealership and their response was “we have nothing but problems bring the car in”. We were 300 miles away and they said there was nothing they can do. I restarted car and appeared normal. On way home outside Chicago on Highway at high speed we lost all power AGAIN. Started back up and returned home and called Field dealership in Glenview and Chrysler corporate. We brought Car in and they have had it for week with no solution or phone call.
My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again.
Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for purchasing this specific vehicle. With my wifes daily commute well withing the batteries capacity we were filling up at the gas station about once a month. Now being unable to charge the vehicle we were filling up more than weekly. This obviously increased the cost of ownership quite a bit. This also greatly decreased the performance of the vehicle as the electric motors provided significantly more power to the underpowered 4 cylinder gas engine. At some point I debated charging the vehicle anyway but being that my home charging area is directly below my [XXX] sons bedroom I ultimately decided against it. Brought the vehicle to the dealer in November of 24 and they refused it as no repair had been released. I tried to stay on top of things, following multiple web forums to have the most up to date information. When I knew that the fix was to be released in the first week of the new year I attempted to get ahead of it and make a service appointment. The dealer would not allow this even though I knew the fix would be available. By the time the “fix” was formally release and I was able to call to make an appointment they were nearly 2 months out from their first available date. After Jeep "fixed" the recall we have been getting intermitent "service hybrid electric vehcle system" warnings on the dash board as well as random losses in power to the engine and or motor. Brought back to dealer where they acknowledged software issue but had no fix available. They determined it was "safe" to dirve and had me take it back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While idling (vehicle running in electric mode) in park, for approximately 10 minutes we attempted to put the car in drive. The vehicle acted as if it needed to be turned on, displaying the message "Press Brake and Push Button to Start" while also displaying a red battery light. Different warning messages came up showing Traffic Sign Assist Unavailable and others. We could not turn the vehicle off even with holding down the start/stop button, were unable to shift the vehicle either. Finally after ten minutes of pressing the start/stop button the vehicle finally shut off and we were able to restart it with no issues. The next week as I was driving, I would randomly get a warning light with a red wrench and a message that said Service Hybrid System. Both instances have happen two additional times. The vehicle is now sitting at the dealership and they are unable to diagnose the problem. This all has occurred after the 95B recall work was completed. This is a safety issue as the vehicle will not shut off and won't shift. So if the vehicle is parked inside of a garage and idles and then doesn't shut off that will lead to carbon monoxide leaking into the houses. Or being stranded somewhere unable to move your vehicle.
A couple months ago our check engine light came on. Through going to the dealership and a local mechanic we found out that it's an electrical issue as well as a safety issue. The wire connections have failed. This led to the grill shutters being forced open and if they close there will be no air going to the engine which will cause the engine to seize and/or a fire, which would lead to an accident and/or death. This isn't a safety recall at this point and this is a very big concern.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, the vehicle failed to respond as needed. The red wrench hybrid system warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000.
Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working
The jeep will display “power steering unavailable” while driving, causing the steering wheel to lock up and be unable to turn while driving. Then the automatic braking, collision warning, and lane departure will all announce it is unavailable. This has caused us almost to crash multiple times. We took the vehicle to Jeep, they witnessed the power steering fail while driving, and told they can not find any remedy. This has been a daily occurrence since.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 35-45 MPH and making a turn, the vehicle stalled. The contact stated that the messages that the ABS and the gear switch were locked, and other unknown messages were displayed. The contact was unable to pull over to the side of the road. The contact stated that upon depressing the brake pedal and turning the rotary dial to drive(D), the rotary dial independently shifted back to park(P). The contact stated that the vehicle was towed to the dealer, where it was jumpstarted. The vehicle was not diagnosed or repaired and remained at the dealer for several months. The contact stated that the dealer had recently informed her that the transmission was leaking, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,811.
My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving approximately 65 MPH, the vehicle was shaking severely, vibrating, and bucking, causing the driver to almost lose control of the vehicle. The vehicle started losing motive power and stalled. During the failure, the "Power Steering" and "Power Brake" failure warning lights were illuminated. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The contact stated that the secondary battery was previously replaced due to a failure with starting the vehicle. The failure mileage was 44,000.
Massive alerts, on and off every few miles, then power steering locked out when pulling into an intersection. Almost was hit. Luckily, I was able to put the car in reverse and back into the side street. This needs immediate attention. Had the vehicle towed to dealer.
Started vehicle and had no power steering. Tried multiple times starting the vehicle, no luck. Came back after 45 minutes and tried again and the vehicle was fine.
This vehicle had a software update for the cross traffic warning and rear view camera. The camera is working but since this update, the cross alarms do not work consistently. Just today, I almost backed into a parked car, no alarms or anything.
I have owned this car for almost 1 year. from day one this "radio" area 10" screen with a computer behind it has been over heating and glitching out. The effects of this are several and random. Freezing and restarting randomly. Calls dropping from car to phone and back again intermittantly. While using gps maps will freeze so i miss turns and i am not where the maps says i am. After reversing the backup picture on screen from camera will sometime freeze on screen even 5 min after I am moving forward and it is a frozen picture. Most recently a disturbing saftey issue is that i was backing into my driveway and the screen froze and not backing up warning sound or visual was real time and i almost hit my fence, as my screen showed green lines and that i was plenty far away when in fact i was inches from the fencing. The dealership has replaced the glass screen but NOT the modual or computer behind it. They have sent me softare updates over the air. I have heard from them and from others this is a major issues with this model and year with these panasonic computers in them. I am very sad and frustrated about this!
Multiple times during the day I have a number of alerts popping up in my dashboard. These include the blind spot monitoring which continues to go on and off. Braking system, ect. Please see pictures.
Vehicle has a system to diagnose if the connected trailer has an inoperative bulb. The system is incorrectly assessing that the Thule Epos bike racks break lights and turn signal lamps are working, resulting in constant driver distractions from the warning lights. Every brake or turn the system beeps and illuminates warning lights when in fact there is no problems with the lights. Jeep refuses to address the issue as the bike rack is a "third party" accessory and Thule says their system is working so it's a Jeep issue. Warning system is a nuisance causing distractions while driving.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a loud roaring sound coming from the vehicle soon after starting the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test failed to determine the cause of the failure. The contact was referred to the manufacturer for further assistance and a second diagnostic test was performed. The dealer replaced one of the speakers in the vehicle which helped to reduce the noise. The contact stated that after the repair was performed, the contact stated that several electrical failures had occurred including multiple warning lights were displayed. The contact was informed that the infotainment screen was showing a blank screen, the sunroof was independently opening while the vehicle was off, and the truck hatch had failed to open after several attempts. Additionally, the contact stated that the vehicle shut off while driving at various speeds. The contact had the vehicle towed to a dealer West Herr Chrysler Dodge Jeep RAM Fiat of Rochester (4477 W Ridge Rd, Rochester, NY 14626) where the vehicle remained in the dealer's possession. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 700.
Since [XXX], my 2023 Jeep Grand Cherokee has experienced multiple ongoing electrical issues. Initially, my car wouldn't start in the morning so I called Chrysler's roadside assistance and had the car jump started, then brought it to the dealership as a precaution to get it checked out. The dealership determined that the main battery had issues and so they replaced it with a new main battery. However, my car wouldn't start again the following day, and so I had the car towed, as per the dealership's request, then brought to the dealership for further inspection. The module that the technician installed did not fix the problem, and instead he determined that there were further electrical issues with my car. The technician has checked and tested all components related to the charging system, battery, alternator, starter, all relays, fuses, and wiring in the TIPM. The technician said the problem was sourcing from something slowly draining the power while the vehicle is off. And rather than "staying asleep," something would intermittently wake up the car, but only for about a second or two, then everything would go back to normal. According to my service advisor, if this was a constant remaining draw, the technician would have had it diagnosed a long time ago, but the fact that it is intermittent, along with the fact that there are a lot of electrical components in the vehicle, it's posing as an even bigger challenge. This led to opening a Star Case, which gets the engineers involved to assist with the diagnostic procedure. Since then, they had replaced the PDC and relay to my car. The technician replaced the body control module but the issue was still not fixed. Then, the manufacturer sent their service engineer (TA) to further evaluate the problem. This TA advised to replace another PDC module, but again, the issue was still not fixed. My car has now been at the dealership for 85 days and they have failed to resolve the electrical draining issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active error codes to include loss of communication with body control module. The vehicle will crank and drive off without a key fob present in the vehicle. The vehicles engine is making a loud knocking noise. The vehicle has been to three different dealerships and has been unable to be fixed despite several hard resets/updates/“flashes” and a power steering assembly replacement.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2023 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history