The contact owns a 2023 Jeep Grand Cherokee Overland. The contact received a recall notification letter and suggested that the failure was due to the federal safety agency Campaign Number: 25V576000 (Electrical System). The contact stated that while driving 30-35 MPH, the driver lost control of the vehicle for unknown reasons, drove off the road, and crashed into a telephone pole. There were no warning lights illuminated. The contact sustained bumps and bruises, and medical attention was provided at the site of the crash. The airbag deployed. The contact saw smoke, but it was unclear if there was a presence of fire. The fire department was on the scene. A police report was filed. The vehicle was towed to a salvage yard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 35,000. The vehicle was deemed a total loss by the insurance company.
2023 Jeep Grand Cherokee electrical complaints
Page 5 of 7: complaints 101 to 130 of 184, newest first, as owners wrote them.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at approximately 65 MPH, the contact observed that a warning light was flashing "Service Hybrid Vehicle". The contact called a local dealer but was unable to schedule an appointment until a week later. The contact stated that the warning light was flashing on the instrument cluster the entire week. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the DTC: B276C-00 (Digital Crash Input" was retrieved. The dealer informed that there was no remedy available. The contact was advised by the dealer that the repair time would likely be in 2026. The manufacturer was informed of the failure. The contact researched online and related the failure to the federal safety agency Campaign Number: 25V576000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 11,000.
The contact leased a 2023 Jeep Grand Cherokee. The contact stated that while driving 25-30 MPH, the vehicle stalled. The vehicle failed to restart for approximately one hour. The contact stated that upon using the key to start the vehicle, the vehicle was able to start for approximately 10 seconds and shut off after pulling to the side of the road. The vehicle was towed to the dealer, where it was diagnosed, and determined that a fuse was incorrectly installed by the factory. The dealer performed the repair. The contact stated that after the repair, the hybrid system became inoperable. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle was towed to the service center; however, the dealer informed the contact that the vehicle was not in the parking lot. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 13,200.
I started with the 95B recall when car owners were instructed to not plug in their vehicles or park near any other structures for about 4 months until a fix was released. Then my car experienced multiple SERVICE HYBRID SYSYTEM errors. The car physically shut down on two separate occasions, both while I was transporting my child, putting us at extreme risk for an accident. It has been at the dealership since July 2025 with the mechanic receiving a DIGITAL CRASH CODE. His attempts to talk with someone at Jeep/Stelantis have gone unanswered. The vehicle is currently located at the Jeep dealership in Los Cabos, Baja California Sur, Mexico and is available for inspection upon request.
I was driving my Jeep grand Cherokee 2023 at night on the 580 freeway in Northern California. Was traveling about 65 MPH. When the vehicle lost all power. I was barely able to pull off to the right shoulder still was partially in the right most lane. After multiple attempts of Restart the vehicle, it did restart after about 10 minutes. I’ve taken the vehicle in to the nearest dealership on a flatbed truck. It has been there since the beginning of June. Jeep is unable to repair the vehicle sighting a software update needed for the hybrid system that they have not released yet. This problem will apply to any 4XE vehicle by Jeep. Vehicle is not safe to operate on public roads. Jeep does not seem interested in accelerating the fix. I’ve been waiting nearly 3 1/2 months.
This vehicle continues to have electrical issues which effects the drivability. For the current service visit, the vehicle was taken in due to “shut down” or “shudder off” as if the car had completely been downshifted and lost power while in full drive mode causing a driving interruption. This driving interruption causes a concern for safety. As of today, the vehicle has been in the service department for 56 days. Red wrench appears each time with "Service Hybrid System", check engine light. Discussions with service department: "No definitive fix" ..•B273C-00 Meaning: (one of the codes) The code specifically points to an issue with the digital crash input, meaning the vehicle's computer is detecting a "crash" event, even when one hasn't occurred. •4xe Specific: This code is frequently seen on Jeep 4xe models, likely due to the complexity of the hybrid system and its interaction with the ORC.
1. Driving freeway, Lightening bolt warning, ETC came on lost power. 2. At home level 2 charging, charge to 100%. Next day EV charge down to 85% lost 15%. Car sits 3 days down to 1% EV charge. Discharging for no reason. 3. Took to dealer, check for codes. No Fix available. Dealership, took car and put me into rental. I was told unsafe to drive and told may be 2 to 3 months before fix will be available. Currently dealership has 3 other cars taken off the road. One has been there since June. All recalls had been done!
In February I had the 95b recall completed and a short time afterwards started getting a service hybrid vehicle system light and even a check engine light at one point. One of those instances with the service hybrid vehicle system light my car just turned off while I was driving it with my children in the back seat and cars behind me. I lost all control of the steering and vehicles power except it switched to the accessory. I tried to restart but it would not. I had to come to a complete stop, place in park, turn off the accessory and then restart the vehicle. The vehicle was seen promptly following the incident where I was told to drive it on esave and they would try ordering a part that could possibly be a fix. While waiting for the part the vehicle was seen at another dealership that recommended not replacing that part that there was no issue with the vehicle and to drive it on e save or make sure the battery had a charge while driving in hybrid mode. Which is not a solution. Since then I have had several instances of the service hybrid vehicle system warning lights and that includes while driving it on e save which is gas only. Unfortunately the warning comes and goes quickly while driving so it’s not always easy to take a photo while driving although I do have a few to attach.
I took my 2023 Jeep Grand Cherokee 4XE in last month (July) to have the hybrid battery recall fixed. Since then, i have had the ‘service hybrid electrical vehicle system vehicle system’ with the red wrench pop up at least 3 times but would disappear after 10-15 seconds. Last Thursday (Aug 21), I was on the highway driving 70mph passing a semi when the same message came onto the screen & my vehicle shut completely off. I was able to safely get off the roadway & I turned it & back on & it cleared out. I dropped it off at the dealership this past Monday (Aug 25) & was called today & told the tech can’t get the vehicle to do it so he is unable to pull a code so they’re releasing the vehicle back to me. This is terrifying.
Vehicle started displaying a red wrench icon with the Service Hybrid Electric Vehicle System warning on the dash and then brought up the turtle/limp mode and the vehicle would not function. This only started happening after the 95B recall fix was performed on the vehicle. The vehicle is now at the dealership and they have informed me that there will not be a fix to the issue until approx. November of this year. Service Tech scan codes indicate "Digital Crash".
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated. Additionally, while driving at slower speeds, the braking system independently engaged, and the vehicle came to a complete stop. The “Service Hybrid System” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 18,000.
As I was driving in a parking lot, the service hybrid error popped up and then suddenly the vehicle was showing to press brake & hit start button. The vehicle began slowing down and even while pressing the gas the vehicle wouldn’t do anything. I was able to coast into an empty part of the parking lot. The vehicle then wouldn’t go into park. The emergency brake engaged without me doing anything. Then it kept telling me to press brake & hit start button but it wouldn’t do anything. The veg hole seemed to be on. But acted as if it was off. I sat disabled in the parking lot for 5-10 minutes before it would turn back on and let me resume normal activities.
In February 2025, my jeep would flash a “Service Hybrid System” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.
Vehicle wouldn’t go into gear June 2025 was towed due to service engine, abs braking error, service hybrid error. Messages were cleared and declared “no fix” wait for Stellantis update. 7/2025 vehicle service hybrid went on, vehicle lost acceleration when turning onto road. Brought back to jeep service indicated “no fix” Stellantis/jeep aware of issue. Customer states SERIVE HYBRID LIGHT TURNS ON AND THE VEHICLE IS LOSING POWER ON AND OFF VERIFIED CONCERN, CODE B273C-00, DOCUMENTATION FROM JEEP THIS ISSUE, IT IS A KNOWN ISSUE WITH NO REPAIR AVAILABLE AT THIS TIME, IT IS NOT RECOMMENDED TO PARK THE VEHICLE INSIDE UNTIL A REPAIR CAN BE PERFORMED Warranty COURTESY VEHICLE INSPECTION Section: SEE ATTACHED KNOW YOUR VEHICLE REPORT FOR INSPECTION RESULTS Warranty Claim Type:
Hybrid electric service indicator light comes on. Dealer states they can’t fix it yet. Causes a threat of fire or vehicle breakdown.
I am reporting two major electrical-related failures in my 2023 Jeep Grand Cherokee Overland that raise serious safety concerns. In February 2025, the vehicle experienced a sudden and complete battery failure with no warning. No lights or messages appeared. I was left stranded and had to tow the vehicle. The dealership found that one battery had completely failed and required replacement, while the second battery had to be recharged. No clear cause was identified. This raised concerns about a deeper electrical or charging system issue. On [XXX], the vehicle became completely inoperable again while I was traveling out of state. I was stranded in Iowa and had to tow the vehicle to a certified Jeep dealership. They diagnosed that the wiring harness connectors to the fuel pump were stuck open, causing the connector to overheat and fail. This required full replacement of the wiring harness, which involves dropping the fuel tank. There were no warning lights, messages, or drivability issues prior to the failure. Electrical overheating in a component directly tied to the fuel system poses a serious fire and safety hazard. As of today, the vehicle remains at the dealership, and I have been without transportation since [XXX]. I opened a case with Stellantis, but my case manager has not provided any updates. Stellantis has now told me I must coordinate with the dealership to request goodwill repair assistance, despite the urgency and safety-critical nature of the failure. These are not typical issues for a well-maintained vehicle. I urge the federal safety agency to investigate this as a potential electrical defect that may pose a broader safety risk to other owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. as this may put my safety and that of my family at risk
Was driving at night on a rural highway. Experienced a complete electrical failure - all lights, engine function, power steering and power brakes failed; coasted to the side of the road. ~~I thought that I had just run out of gas, but adding gas did not permit the car to restart. Tow truck could not jump start the vehicle. It was towed to the dealership, where they replaced the regular battery (<20k miles on it), performed the hybrid battery software upgrade (the "recall"), sent me home. Towing and rental coverage were not offered. ~~BTW, I had requested this recall about 3 months previously, but it was "not available" yet. ~~The vehicle continued to stutter intermittently, concomitantly flashing the "service hybrid battery light." I took it back to the dealership. They ran tests, inspected it for unwarranted damage, cleared out the codes, and sent it home. ~~Another 2 months of the same incidents, sometimes with a "refuse to start in the morning" altogether aggravation. I grew increasingly concerned for my safety and the safety of others on the highway. Obviously, this problem wasn't going to go away with just ignoring it and hoping for the best. ~~I contacted the dealership to bring it in for service again; they refused to even entertain the idea of providing me with a rental until they could fix it, even knowing that it's clearly a warranty issue. I took it to a different Jeep dealership, somewhat distant from my home but actually the dealership from which I had purchased it online. They were so kind, got me into a rental and promised to look into it. They got in contact with the manufacturer quickly. Jeep engineering department admitted they can't fix it. 6 weeks later, they still haven't fixed it, I'm paying almost $3000/m for pmt& insurance for a car that's unsafe to drive, but the corporation hasn't offered me any options to get out of a lease.
A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are causing engine shut downs on the highway -- see the attachments for 4 such cases downloaded from the Jeep website. Obviously crazy things can happen when a car's computer shuts down while driving -- no one knows if my next Digital Crash could shut down my engine when I am in a multi-car passing situation on a 2 lane highway at 70 MPH and yet that scenario is happening to others. I have seen 3 jeep dealers and have documentation on those digital scans for my vehicle-- Jeep is aware of the problem but they have no-fix. There are over 500 complaints on the public jeep 4xe website across multiple conversation threads of people having this exact problem. You can see from the attachment that the dealers are telling owners that the cars are 'unsafe to drive' because they do recognize that the next digital crash of the computer will be a fatal accident. None of these problems existed before that recall was available in January. Something in that the federal safety agency 95 B recall for the Grand Cherokee PHEV was defective and is causing these digital crashes -- jeep does not dispute that, at least from what I have been told. Jeep has to be required to do another recall to fix the earlier 95 B recall. It has been close to 6 months now without a fix and nothing is happening. It is probably a software fix, but it needs to be done and at this point it appears that they must be forced to do so by the federal safety agency. Please see the 4 attachments of what others have encountered.
My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the throttle body module was reprogrammed. A 14-mile test drive was done and the codes did not return. Shortly after pickup, while driving at 65 MPH on the thruway, I got the same error message, Service throttle control along with a check engine light and all warning lights again lit up. The Jeep displayed a reduced power warning, and many other warning but I didn’t have time to look at the dashboard. The vehicle slowed to a crawl in limp mode at 23 MPH, the steering became very heavy and slow to respond. I was able to quickly move over to the shoulder, and I was almost rear ended by a tracker trailer. I got off the thruway, shut the engine off, then back on and was able to get full power back. I immediately drove it to the dealership service center. This is NOT safe vehicle to be in and there are many other reports of this happening.
Driving down interstate going 78mph in hybrid mode and the car shuts off and I was able to get over to the side of the road since traffic wasn't bad at the time. Restarted the car and went on my way with no other issues until last week. Driving down the interstate again in hybrid mode and the "service hybrid " light starts flashing and so I changed to all gas for the remainder of the trip. Took it to the dealer yesterday and they had no answers other then they updated the software. We shall see but how it works but I have my doubts that it wont cut off again or have issues. Only has 14K miles on it when this stuff happened.
When my plug-in hybrid vehicle’s service engine light came on, an authorized Jeep Dealership diagnosed and fixed the electric coolant heater then also performed a software up to address the recall 95B/the federal safety agency 24V‑720. In less than 2 weeks, my vehicle flagged a hybrid system error code “B273C.” The Jeep dealership immediately impounded my vehicle per the regional Stellantis technical team’s orders. My vehicle has been held at the dealership for over a month with no repairs or timeline for when a repair will be available. It’s unacceptable for a custom built fully paid off vehicle (2023 JGC 4xe Summit) to become such a huge liability and poorly reflects on the Jeep/Stellantis brand. There has been no support from their case management team and no urgency/ timeline provided for when this issue will be resolved. When manufacturing defects result in making a vehicle un-driveable, the manufacturer should prioritize finding a solution and provide customers with a rental of equitable quality to ensure the Jeep brand experience is maintained. Most importantly, for a vehicle that is only 2 years old, it is concerning from a safety perspective that it has had so many issues with the hybrid system for which the manufacturer has no solutions available.
Sometime after performing the B9A recall (the federal safety agency 23V‑787) repair (my vehicle passed), my check engine light came on. Dealer felt there was faulty Airbag ORC sensor and this was replaced. Despite replacement the vehicle continues to throw check engine list with error DTC B273C. We opened a STAR case 6/16/25 and my local dealership kept the Jeep for a week. They stated Stellantis said there was no fix available. Still showing check engine light with B273C error despite replacing sensor.
BELOW IS THE LETTER I SENT TO STELLANTIS. I am writing to file an urgent and formal complaint regarding ongoing, severe safety and functionality issues with my Jeep 4xe , leased through Stellantis Financial. These issues have not only rendered the vehicle unreliable, but they have also endangered my life, the lives of my children, and the public-particularly as I work in an elementary school setting where safety is paramount. Most alarmingly, my Jeep 4xe recently reversed on its own at an accelerated speed without input, and would not stop until I prompted the brakes repeatedly. Had a child or pedestrian been behind the vehicle, the incident could've resulted in severe injury or death. As a parent and educator, this experience was traumatizing and has left me fearful of operating the vehicle in any public or residential space. Additionally, my vehicle frequently enters "turtle mode" (reduced power mode) without warning, significantly increasing my risk of being rear- ended in traffic. This unpredictability is unacceptable for any vehicle-especially one marked as a safe, family-friendly hybrid. These critical safety failures began shortly after the recall involving the vehicle's battery. Since then I've experienced: *Multiple simultaneous sensor malfunctions *Reduced driving speeds and performance *Inability to charge the vehicle on a professionally installed Level 2 charger *Recurring shop visits without permanent resolution While earlier issues were inconvenient, they pale in comparison to the dangerous and erratic behavior of the vehicle now. Despite repeated attempts by service technicians to address these problems, each "fix" is followed by a new or recurring issue. This pattern shows that the vehicle is fundamentally flawed and no longer safe to operate.
Had 60 miles to empty of gas and slowed down while entering a turn lane. All the electronics flashed a few times, forced the car into park (while moving) and then would not turn on to drive. Music continued to play, car would not turn off or restart, AC stopped working, and was unable to shift into neutral to get out of the road. Was almost hit by multiple cars getting into the turning lane expecting me to drive like everyone in front of me.
Was driving in a neighborhood and slowly turning at a 4 way stop, parking brake self engaged causing the car to slam to a stop and was unable to press gas. Had to put the car in park and restart (with shutoff for 30 seconds) before I could move and was stuck sitting in the middle of an intersection.
Vehicle: 2023 Jeep Grand Cherokee Trailhawk 4xe Problem Description: While driving at highway speeds, the vehicle suddenly loses all propulsion and displays a message stating: “Put in Park Before Restarting.” This happens without warning, creating an immediate safety risk in traffic. The engine shuts down, and I am forced to stop in the middle of the road, shift to park, and manually restart the vehicle. This has occurred multiple times. The dealership and Jeep customer service acknowledges the issue but says no repair is available and has not resolved it. I’ve also been without a reliable vehicle since February 2025. I am aware of the federal safety agency complaints #11579877 and #11576290 describing identical problems in the same make/model/year. I believe this defect is related to the battery or hybrid powertrain system and poses a serious safety hazard to myself and others. I am also aware of the federal safety agency Recall 24V720000 related to battery issues, which may be linked to this sudden power loss. Symptoms: •Sudden loss of drive power •“Put in Park to Restart” message •Dash warnings (wrench/lightning bolt/hybrid system fault) •Must restart car to regain function Date problem began: [Feb 2025] Mileage: [17000] Vehicle still unrepaired and unsafe to drive.
We were driving our 2023 Jeep Grand Cherokee 4xe and pulled into a parking lot and put the vehicle in Park. At this point the vehicle started flashing the battery light and would not turn off nor were we able to put the vehicle in drive. Essentially the entire vehicle was just sitting and running, but was inoperable and we were unable to shut the vehicle off. We left the vehicle running and walked away with our key fobs, but the vehicle would still not shut off. It's a safety issue to have a vehicle running and not be able to put it inn drive or turn it off. We had to call a flat bed tow truck. The vehicle is currently at the dealer and they are not sure what is wrong with it. The warning lamp that came on was the red battery light and Auto Emergency Braking - Active Braking On was flashing across the screen, but the vehicle wasn't engaged in driving. We have the fob information from when we dropped the vehicle off, but nothing has been confirmed.
I was traveling on the highway at highway speed during peak commuting times when a notice to service hybrid system was displayed on the gauge cluster. The vehicle then lost all acceleration and shut down. I had to safely navigate to the side of the road with zero ability to accelerate or brake in fear of not being able to get off the roadway safely. I was automatically shifted into park once I reached a speed of around 5 mph.
There was a recall for my cars, hybrid electrical system. We were told not to park it in the garage, not to plug it in, etc., for months. That was in the fall of 2024. In December, I had to have my car towed to the dealershipto have regular battery replaced under warranty, and while it was there, Jake Sweeney Jeep, in Cincinnati, allegedly did the recall service. Immediately thereafter, my car started losing power while I was driving, with a message reading, Service hybrid electrical system.“ My car has been back to the dealership four times, I had a Starr case opened with Jeep, and was told that they are aware of the problem, don’t know when it will be fixed, and that I should take the car back home. It has happened when I was driving 65 mph on a highway, complete loss of power, I had to limp over to the shoulder, then back to the dealership. The codes were red, and the technicians said they were aware of it, but had no fix for it. They said they even had some units for sale on their lot with the exact same problem. At this time, Jeep is saying they do not know when They will have a fix for this on the hybrid vehicles. This seems very unsafe to me, because it happens, intermittently, at all different speeds.
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