Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2002 Jeep Liberty fuel system complaints
Page 3 of 7: complaints 41 to 70 of 173, newest first, as owners wrote them.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The vehicle was taken to a dealer. The technician stated that there was corrosion around the area where the hitch was supposed to be attached and the condition of the vehicle did not support proper installation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,462. Updated 5/11/15*cn the consumer stated the manufacturer was notified and the inspector took photos. The recall was closed. The vehicle was not repaired. Updated 09/16/2015
Tl*the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number:13v252000 (fuel system, gasoline , structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the federal safety agency campaign number: 12v527000 (air bags), the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and the federal safety agency campaign number: 15v046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were unavailable. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
Complaint against chrysler group. Recall n46/the federal safety agency 13v‑252: re: "the fuel tank on your vehicle has a chance of experiencing a fuel leak during certain types of rear end collisions. Fuel leakage in the presence of an ignition source can result in a fire." I have called chrysler group 1 x in august 2014 (beginning of recall), november, january and 02/16/15. They have failed to get my parts to the local dealer in a timely manner, therefore putting me at risk of a rear end collision ignition of flames. I need these parts sent to my local dealer immediately. My local dealer is only getting parts at the rate of 5 pieces per week, to fix the more than hundreds of thousands of customers. That is chryslers fault. Not the dealers. I waited to speak w/chrysler, on the phone for 1 hour & 25 minutes on 02/16/15, trying to get this resolved. It was the customer service dept, for this particular recall. I never got to speak w/a live person. This is unacceptable. I need my parts sent to my local dealer immediately. ...updated 05/14/15 *bf the consumer stated the vehicle was repaired. Updated 05/28/15*jb
I received two recall notices from jeep in the fall of 2014 for the defective design for the gas tank location on my jeep liberty. I spoke to the local dealer last fall after getting the second notice. I knew it was a waste of time to contact them after only the first mailed notification, since I knew there wouldn't be parts available. I spoke to the dealer on a visit in the fall after the second mailed notification and the local dealer told me the parts would not be available for quite some time. I left them my name and asked them to contact me if the parts were availabel. In january of 2015, I contacted the local dealer again and they chuckled and told me the parts were not available but they could put me on the growing list they kept at the dealership. So I had not even made it onto the local dealer waiting list yet! To make matters worse, I got a call a week later from a chrysler warranty customer center. I called back after the second call and told them that the dealer had laughed at me just two weeks before when I had asked if the parts were available. In addition to the defective gas tank location, my jeep also has the air bags that can inadvertently inflate (supposedly with a few seconds of warning if you happen to be looking at the dashboard and notice a warning light). I got that recall fixed (a very low cost jumper) last fall. I understand that now my jeep may also have a defective trw airbag inflator. I suspect this was the issue all along but chrysler took the cheapest possible route (a jumper). Lastly, I have submitted a formal complaint on the federal safety agency web site concerning my headlights going off by themselves while driving at night. They have done this multiple times and normally come back on within 5 seconds. There are many other complaints for this issue on the federal safety agency site and yet there has been no recall for this without warning issue.
Tl*the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Chrysler of york, pa sent me a safety recall notice almost 2 years ago. Every time I call the dealership, the manager states that the part is on order and not in yet. Seriously, after 2 years. I also tried the 1-800 number at the chrysler group recall assistance center and have no success with hang ups and repeated voicemails. The recall states that that chrysler is suppose install an original equipment manufacturer (oem) trailer hitch to better manage crash forces in low-speed impacts. I travel often, and frequently to areas where inclement weather is the norm. I consider the recall a very serious matter that while not corrected, may cause serious damage/injury. I pray that I never experience a crash, but I would hate to see something happen to me or others injured due to the possiblity of a fuel leakage if there was a impact to my vehicle. I would really appreciate some immediate, prompt and courteous assistance in having this problem resolved. Chrysler dodge jeep dealer has no problem overcharging 4 times the costs for labor and parts and responding very quickly when they are making money from consumers, and I would like to see them utilize that same attentiveness when a situation as such arises where there is no money to be squeezed from their customer, but rather they be accountable, step up to the plate and fix what is wrong. I can be reached at [xxx] which is the home number and email is [xxx]. My cell is [xxx]. Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl*the contact owns a 2002 jeep liberty. The contact received the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) however, the part for repair was unavailable. The manufacturer was notified of the issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign notice: 13v252000 (fuel system, gasoline , structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Djr
Hello I have an 2002 jeep liberty and I have a recall about the fuel tank on my vehicle has a small chance of experiencing a fuel leak during certain types of rear end collisions. Fuel leakage in the presence of an ignition source can result in an underbody fire. The recall was on dec 11 2013 and I received the notice in jan 2013. I called the dealership and stated call back when I get the 2nd notice which was in july 2013. I called and they said they will order the part. To this date I haven't heard from them. I didn't realize that the recall would take this long can you help me please. I did submit a complaint to the federal safety agency but haven't heard from anyone back....updated 05/14/15 *bf *tr updated 9/13/2013
2002 jeep liberty fuel tank overflows when filling tank instead of stopping the gasoline pump's nozzle when the tank is full.
Tl* the contact owns a 2002 jeep liberty sport. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Updated 02/18/15*lj the vehicle was repaired. Updated 02/19/15
2002 jeep liberty. Received three recall notices for vehicle needing a trailer hitch for safety. However, the consumer was unsuccessful at getting the vehicle fixed, due to lack of parts.
Tl* the contact owns a 2002 jeep liberty. The contact received a notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and stated that the part was not available for several months. The manufacturer was notified of the delay and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the vehicle was serviced under the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The contact mentioned that the dealer only visually inspected the rear mounting bolts and failed to replace them. Both the dealer and manufacturer were made aware of the situation. The vehicle was not repaired. The vehicle had not experienced a failure.
2002 jeep liberty trailer hitch recall. Consumer unable to get part for vehicle through dealer. Recall has been issued. But, no response from the chrysler group.
2002 jeep liberty consumer is seeking reimbursement *cn the consumer stated the hitch was approved using a specific code. However, the reimbursement claim was denied under the pretext, the part was not an oem approved hitch, but at present deemed ok to do the job. The consumer stated when the hitch was installed, chrysler did not have an approved manufactured hitch, as the recall did not exist back in 2006.
I received a recall notice several times over the past 1-2 years to get a trailer hitch put on ! After each notice I received I called a local chrysler dealership,bernard's chrysler of new richmond wi. Each time I called to set up an appointment, they told me they had to order the trailer hitch and when it comes in they would call and we will schedule an appointment! This has gone on for 1-2 years with them never calling back to say they have the hitch in! I just hope we are not involved in a crash where this will turn into a legal issue....updated 05/14/15 *bf recall was completed on april 30, 2015, after waiting almost three years. Updated 12/22/2015
Tl* the contact owns a 2002 jeep liberty. The contact received a notification for recall the federal safety agency campaign id number: 13v252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The VIN was unavailable. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received notifications for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and the federal safety agency campaign number: 12v527000 (air bags). The parts needed were not available for over a year. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received a notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer had not been notified of problem and the contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received a notification for the federal safety agency campaign id number: 13v252000 (fuel system) and the federal safety agency campaign number: 09v119000 (suspension). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the repair for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) exceeded a reasonable amount of time. The manufacturer and dealer were made aware of the failure. The dealer stated that the parts were not available for repair. The vehicle was not repaired. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number : 13v252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system). The dealer was contacted on multiple occasions and informed the contact that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. The VIN was not available. The contact had not experienced a failure.
I took my safety recall notice n46 to carolina chrysler, dodge, jeep in elizabeth city on 5/13/14 and was advised that parts were not available. I received another recall notice n46 and took it back to carolina chrysler, dodge, jeep in elizabeth city, nc on 9/29/14. I was told they had the part but not the hardware to put it on and they would call me when they got everything. I have not heard from anyone there as of this date.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) and stated that the part needed for the repair was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified. The contact had not experienced a failure. Updated 12/9/14*cn updated 06/1/2015
Tl* the contact owns a 2002 jeep liberty. The contact received notifications for recall the federal safety agency campaign numbers: 12v527000 (air bags) and the federal safety agency campaign numbers: 13v252000 (fuel system, gasoline, structure). However, the parts needed were unavailable to service the vehicle under the recall. The dealer was unable to provide an expected date for the parts to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. Pam
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification for the fuel system, gasoline, structure; however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The federal safety agency campaign number was unavailable. The contact had not experienced a failure.
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