Went to dealer to have recall notice n46/the federal safety agency 13v‑252 resolved. "chrysler intends to inspect your vehicle and install an original equipment manufacturer (oem) trailer hitch where appropriate, free of charge (parts and labor) to better manage crash forces in low-speed impacts. Wanted to have this recall notice, as well as others addressed but, dealer claims that parts are unavailable in order to satisfy the recall notice. A trailer hitch is unavailable 7 months after a recall notice???!!!!. I bet if I brought it in to have a trailer hitch installed, they'd take it right in and charge me for it. This is way beyond a reasonable time for repair. Would like this and all other recalls associated with this car addressed asap! Thank you.
2002 Jeep Liberty fuel system complaints
Page 5 of 7: complaints 101 to 130 of 173, newest first, as owners wrote them.
Tl* the contact owns a 2002 jeep liberty. The contact received a notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline, structure) and stated that the remedy part was unavailable to perform the recall repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 08/04/2014
Tl* the contact owns 2002 jeep liberty. The contact state the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) had exceeded the reasonable amount of time for repair. The dealer stated the part was not available in order to perform the recall repairs. The manufacturer was made aware of the delay. The contact has not expirience the failure.
Tl* the contact owns a 2002 jeep liberty. The contact received a notification for recall the federal safety agency campaign id number 13v252000 (fuel system, gasoline, structure). The contact stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated parts were not available. Contact had not experienced a failure. The manufacturer has not been contacted.
Regarding recall notice n46 / the federal safety agency 13v‑252... Chrysler contacted as to when this recall will be acted upon. Was told chrysler feels vehicle safe and no need for correction of this problem. Got clear impression that chrysler has no intention of compliance with the mandated recall. Called the federal safety agency 1‑888‑327‑4236 and left message to contact with no response. Owner frustrated and confused over safety of this vehicle and future in driving this vehicle or selling.
2002 jeep liberty. Consumer writes in regards to rear structure reinforcement recall. *smd the consumer received three recall notices. However, each time he called the dealer, he was informed the parts were not available. *jb updated 08/27/14
This complaint is regarding existing recall "the federal safety agency campaign number: 13v252000." it has been almost a year and jeep has yet to replace my recalled parts. I feel as if jeep is dragging its feet in this manner, first not wanting to issue the recall and now not doing the fix. My local dealer has no idea when parts are coming, and I believe a fuel tank issue is something that should not be delayed. I wish to lodge a formal complaint about jeep's slow response to this recall. Thank you.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification for the federal safety agency campaign id number: 13v25200( fuel system, gasoline , structure),however, the part was unavailable to do the repairs. The manufacturer was notified of the problem. The contact had not experienced a failure.
In december 2013, I received a recall notice on the above-noted vehicle. Soon after, I phoned the dealer, moore chrysler jeep, peoria, arizona, to schedule installation of the oem trailer hitch, but I was told they did not have the part. In march 2014, moore chrysler jeep sent me a reminder notice that my jeep needed some maintenance, and that as of december 12, 2013, the vehicle had an incomplete recall. I phoned the service department and made an appointment for the scheduled maintenance, as well as for the hitch to be installed. However, I was told, once again, that the dealer didn't have the part. It has been almost six months since I received the recall notice, but, so far, the problem has not been remedied. I am frustrated and furious! This is an important safety issue, and I want to know why I'm getting the runaround. I don''t know where to place the blame, 'chrysler or the dealer, 'but either way, nobody is taking responsibility for this most recent recall with important safety concerns. Why is it taking so long to manufacture and supply the part? Does anyone care? Please do not suggest that I purchase and install a hitch from some other location and wait for reimbursement. I want to hear from either chrysler or the federal safety agency or both very soon.
Tl* the contact owns a 2002 jeep liberty. The contact stated that he attempted to have his vehicle repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. The contact stated that since the failure was reported in june of 2013 there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. There are no failures at this time.
Good afternoon, I received a rear structure reinforcement letter from chrysler and the national traffic safety administration stating that certain 2002-2007 model year jeep liberty vehicles contain defect related to motor vehicle safety. Problem: the fuel tank on vehicle has a small chance of experiencing a fuel leak during certain types of rear end collisions. Fuel leakage in the presence of an ignition source can result in an underbody fire. What dealer will do: chrysler intends to inspect your vehicle and install an oem trailer hitch where appropriate, free of charge (parts and labor) to better manage crash forces in low-speed impact I called the dealer and it turns out they do not have the parts to fix the problem, and chrysler is responsible for sending them the parts. They said I would receive another letter once they had received the parts but I never received a letter/call back. I received the recall letter a few months ago and yet have not received a call and just about forgot about until my husband asked about it. I am almost 8 months pregnant and quite worried driving the car but I need it. I hope you can help me get this resolved as soon as possible because in 2 weeks I'm getting my future child's carseat installed and would like this other safety problem to be solved. Thank you in advance for your help and attention
Received a rear structure reinforcement letter from chrysler and the national traffic safety administration stating that certain 2002-2007 model year jeep liberty vehicles contains defect related to motor vehicle safety. Problem: the fuel tank on vehicle has a small chance of experiencing a fuel leak during certain types of rear end collisions. Fuel leakage in the presence of an ignition source can result in an underbody fire. What dealer will do: chrysler intends to inspect your vehicle and install an oem trailer hitch where appropriate, free of charge (parts and labor) to better manage crash forces in low-speed impacts.... What you must do to ensure your safety: once you receive your follow up notice in the mail, simply contact dealer right away to schedule a service appointment. We have never received a follow up notice in the mail. I took it upon myself to call the dealer and they were not helpful. They said they were booked with appointments but would give me a call back to schedule a future appointment. I never received a call back. I called again and was left on hold for over twenty minutes. I called again, left a message with customer service and never received a call back. Regarding an individuals safety, it seems it is not of importance to the local chrysler, jeep dealer. I received the recall letter a few months ago and yet have not received a call and just about forgot about until my husband asked about it. I have given up on contacting the dealer and hence the complaint letter to you. I am six months pregnant and this should be the least of my concerns but now I have to worry about this along with my pregnancy. Please advise for I would like to get this resolved as soon as possible. Thank you, [xxx] c/o[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) updated 11/17/2014
Tl* the contact owns a 2002 jeep liberty. The contact stated that he received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) but was unable to have the vehicle repaired because the part was not available. The contact stated that the manufacturer had surpassed a reasonable timeframe to initiate the recall repairs. The manufacturer was made aware of the contact's concerns. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification of the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure), however, the part needed was unavailable to perform the repair. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notification related to the federal safety agency campaign number 13v252000 (fuel system, gasoline , structure) but was informed that the parts were unavailable. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should be a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
You send me a important safety recall notice...twice now concerning the fuel tank on your vehicle has a small chance of experiencing a fuel leak during certain types of rear end collisions. I have called lithia chrysler jeep dodge of tri-cities to get the new trailer hitch put on. They tell me that they have no part number and can not help me. So what is the deal here? I even have heard this on tv...yet you provide me no part to fix my jeep. Please let me know where I can take it to get this fixed. You say that if we fix it ourselves by installing an omb trailer hitch send receipt to a certain address. I am a disabled woman who can not get this fixed on my own. Chrysler is suppose to fix it. So when is this gonna happen [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2002 jeep liberty. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure ) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should have been a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
2002 jeep liberty. Consumer writes in regards to occupant restraint control module filter circuit and fuel tank leakage recall notices. *smd the consumer was informed the parts were not available, and she would be notified of the availability. The consumer stated too much time has elapsed, since she received the recall letter in sept 2013, and jan 2014.
Re.: safety recall n46 / the federal safety agency / 13v-xxx on 4/15/2014, my daughter car brought her car to the jeep dealership for the second time to have a trailer hitch installed to remedy the fuel tank puncture hazard in case of rear end collisions. Both times the dealership informed my daughter that the parts are not available. After more than 8 months, I believe that chrysler corp. Had sufficient time to get these parts and fix the vehicle. Apparently, chrysler corp is not intending or able to fix the safety problem with my daughter's car. I am requesting that chrysler suggests an alternate solution to remedy the situation immediately.
Tl* the contact owns a 2002 jeep liberty. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v252000 ( fuel system, gasoline , structure ) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline and structure) but was informed by the dealer that the part needed to complete the repair was not available. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the repairs. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received the federal safety agency recall campaign id number: 13v252000 (fuel system, gasoline , structure); however, since the fuel tank on his vehicle had point corners for air it hangs 5 inches beneath the receiver factory hitch; therefore, the tow hitch remedy would not suffice. The contact stated that due to the design of the fuel tank he was concerned that the failure could occur with or without the tow hitch recall remedy. There are no failures at this time.
Tl* the contact owns a 2002 jeep liberty. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v252000, fuel system, gasoline , structure. The contact stated that he was made aware that parts were not available as a result repairs were unable to be performed for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. There are no failures at this time.
In mid january was sent a recall notice. Tried to setup an appointment with my dealership for repair. They said the parts were not available yet and I would receive another card stating when it will be available. It is now mid april and no card. I have called twice and theres no status of when I can get this fuel tank recall repaired. There is a danger of underbody fire in rear collisions. I would like this repaired immediately.
Tl* the contact owns a 2002 jeep liberty. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v252000. The contact was made advised that the parts were not available and as a result the recall repair was unable to be performed. The manufacturer had exceeded a reasonable amount of time for the recall repairs. There are no failures at this time.
Tl -the contact owns a 2002 jeep liberty. The contact received two different recall notifications for the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure); however, the contact stated the part needed was unavailable to perform the repair. The dealer was unable to provide a date when the part would be available. The manufacturer was notified of the problem. There are no failures at this time. Rk updated 11/06/15*lj updated 8/17/17
Tl* the contact owns a 2002 jeep liberty. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should have been a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that she attempted to have her vehicle repaired under the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should be a remedy available. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact received a notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure ). The contact was concerned for her safety because the parts needed to complete the recall repair were still not available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
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