I began to hear a knocking sound in the front right wheel well when I hit little cracks and bumps in the road. Lifted it at a mechanics shop and found the upper ball joint was about to fail. Had to buy a new one so I wouldn't lose control while driving. I inspected the old one and found the ball could nearly have complete separation.
2002 Jeep Liberty suspension complaints
Page 6 of 18: complaints 131 to 160 of 494, newest first, as owners wrote them.
Tl*the contact owns a 2002 jeep liberty. The vehicle was included in two previous recalls regarding the lower ball joints. While driving between 30-35 MPH, the contact suddenly lost control of the vehicle. It jerked to the left into oncoming traffic and crashed. The vehicle was towed to a mechanic and it appeared that the upper ball joints snapped out of place, causing the loss of control. The vehicle was destroyed and a police report was filed. The failure mileage was 70,000.
2002 jeep liberty with ball joint failure. Consumer states that the driver side lower ball joint separated causing the entire wheel assembly to fall off. Mechanic replaced the defective ball joints with more defective ball joints. *kb the consumer stated it will be the third time the lower ball joints have been replaced for the same problem under the recall.
I was turning into a parking lot when my front right tire collapsed and I hit the curb. This was due to the ball joints being defected. After about a week and a half my car was fixed by the dealership for no charge. It concerns me that I was never notified that there was a second recall on the ball joints or in fact for that matter on the air bags or the exterior lighting. This accident happened last march, I felt it was necessary to make a complaint after seeing on the tv the investigation that is on going with this problem.
I was taking my daughter to school and was turning left out of our driveway onto a busy state route and my front right side wheel broke completely off of the jeep. We were going about 15-20 MPH. This ruined the rim on my jeep, now I don't have a spare rim/tire anymore. They did put a recall on the upper ball joints and that is what was wrong with my jeep, I did get reimbursed for that....but not the rim that was ruined from the incident......now I am out a spare rim/tire. I did tell them that I no longer had a spare rim/tire and they indicated that there was nothing they could do about that? I have a hard time believing that. I cannot be the only person that this has happened to. *tr 4-23-08 by e-mail failure was to upper ball joints * smch
I received a recall notice on the lower ball joints of my 2002 jeep liberty on 9/26/06. When I went to north point jeep in winston-salem to ask to have the repairs done, they told me that the supply of the necessary parts was limited and that they would put me on a list and would call when they had a part for me. A year and a half later, no call! I have asked repeatedly to confirm that my name is on the list and they have repeatedly told me that it is. This is the only convenient dealership for me to go to for repairs or else I would take my vehicle elsewhere!
I purchased my 2002 jeep liberty, in july of 2007. It had been running wonderfully. Two and a half weeks ago (03/07/08)while driving on the expressway, my drivers side wheel came completely off of my car. I had my jeep towed to kwik kar auto repair. Kwik kar informed me that my ball joint had come loose. I had them to repair it and paid out of pocket for both the repair and the tow. On wednesday, march 26, 2008, while driving, again the wheel on my jeep came off, this time on the passenger side. Once again, I had my jeep towed to kwik kar. This time the ball joint on the front passenger side had come loose and caused significant damage to the wheel, ABS system, etc. The bill for the repair this time was way more than I could afford, so my mechanic checked with chrysler to see if any of the parts were covered. He found that the jeep liberty was under recall notice for this exact same defect. I contacted chrysler and was told that since I did not take my jeep to a chrysler dealership that I would have to pay for the repairs. I was also informed that the nearest chrysler dealer that would honor this recall and fix my car was in arlington, tx which is nearly 20 miles from my home. I was told by the chrysler representative that recall notices were sent out in september of 2006. Since I bought my jeep liberty 10 months after the recall notices were sent out, from drivetime auto sales, I never received a notice of recall. I was told to contact the previous owner of my car to get the recall information. So I contacted drivetime auto sales. I was told by drivetime that they are not responsible for checking recall notices on the cars that they sell and that it is chrysler's responsibility to fix my jeep. I again called chrysler customer service and spoke to a supervisor. I was informed that chrysler would not pay for the repairs and if I pay for the repairs, there is no guarantee that I would be reimbursed. *tr lower ball joints*smch
I have a 2002 jeep liberty. My car was giving me problems. So I took it to the shop. They told me that my upper ball joints needed to be changed at a cost of $963.00. I told them that it had been recalled. They told me that it was only the lower ball joints. I did research online and it seems like I'm not the only person who had to change the upper ball joints too. I really think it should be recalled too, before more people out there get hurt.
Jeep liberty 2002 has vibration in the steering wheel that makes controlling the jeep very difficult at speeds over 60 miles an hour. Then I was on the freeway and I had a total loss off power all most causing accidents the dealership said that the engine needs to be torn apart and inspected and a recall of ball joints done the work took them over a year and the problem still continues their is no warranty and I was charged for the recall repair work I asked for the inspection report showing the work on the engine heads and recall work done when I picked up my jeep they gave me an invoice that showed battery and sparkplug for $2085.00 failing to present me with reports I asked for they said all work is warranted for 1yr 12,000 miles I drove the jeep liberty back to service dept after having another facility look at the engine to confirm if work had been done it had not been touched reported the mechanic and I am now scared to drive or own this vehicle .
This complaint regards safety recall f23 for our 2002 jeep liberty. When we received notification of the recall, we contacted our local jeep dealership in houston, tx. They informed us that the part was on back-order and would contact us when it arrived. That was over a year ago and our car has never been fixed, nor has anyone contacted us about the part. We followed up with the dealership several times; each time we were informed the part was not available. We have not yet had an incident or crash, but consider this unacceptable.
2002 jeep liberty recall for the lower ball joints. Consumer states that he lost control of the vehicle and crashed. After the vehicle was totaled the consumer then received the recall. Consumer would like compensation for losses.
Vehicle has always pulled to the right regardless of new tires, front end alignment, etc. About one year ago started to hear screeching and clunking noises from front end. Particularly on cold days and even over small bumps. Service shop couldn't diagnose a problem. Recent trip to shop revealed a split boot on the right upper control arm and losing grease. If not replaced, it will fail. Vehicle has been serviced for previous two recalls on the lower control arm ball joints. Dealer will not cover the replacement cost of ball joint and/or upper control arm assembly.
On 11/29/06 I had repair on my 2002 jeep liberty v6 sport 3.7l for ball joint r&r front suspension lower ball joint both sides. I then received a recall letter in the mail in 7/07 regarding front suspension lower ball joints. The letter stated that daimlercrysler will repair vehicle free of charge. The repairs were already done 11/06 and I told them this (sent receipts as well to reimbursement department in tn). This was sent x 2 (8/07 & 10/07) and I still have not heard from anyone. It's been almost 4 months!
Tl*the contact owns a 2002 jeep liberty. On april 21, 2006, while driving uphill at 5 MPH, the vehicle surged and rear ended the preceding vehicle. The contact was charged with failure to yield. The mechanic stated that the brakes and the brake rotors failed. Prior to the crash, she received a recall notice for the federal safety agency campaign id number 06v288000 (suspension:front:control arm: lower ball joint) in october of 2006. She made four attempts to have the recall repair performed; however, each time she was informed that the part was unavailable and the dealer would call her when it arrived. The contact never received a call and gave up. A couple of months after the crash, she received a second recall notice. The contact believes that the crash occurred because the repair was not made earlier. The vehicle sustained damages to the bumper, fog lights, front bumper cover, grill, front lamp, head lamp, passenger side head lamp assembly, hood panel, hood assembly, front passenger side wiring harness, passenger side outside fender, passenger side fender bracket, front passenger side door glass running channel, hazardous waste disposal, paint job, and fender brackets. The cost to repair the damages would be $3,759. The current mileage was 89,682 and failure mileage was 61,260. Updated 01/07/08. *lj updated 12/31/07
Tl*the contact owns a 2002 jeep liberty. While driving between 5-10 MPH, the front passenger side of the vehicle dropped. The vehicle was towed to the dealer. The fender well was damaged. The vehicle was previously repaired for the federal safety agency campaign id number 06v288000 (suspension:front:control arm:lower ball joint) at approximately 20,000 miles. The current and failure mileages were 65,000.
Tl*the contact owns a 2002 jeep liberty. While driving 15 MPH, the vehicle became very unsteady. The failure was also noticed while driving at all speeds. The contact stated that the vehicle made a severe clunking noise prior to the upper ball joints failing. The vehicle is currently at the state inspection station. The upper control arm was replaced. The VIN was unknown. The current and failure mileages were 41,000.
I was on my way to work driving my 2002 jeep liberty when I heard a strange noise. I pulled over to check for any visible problem. I found nothing. I began to driver a short distance when I heard a loud noise coming from the right front end. When I to pullover the vehicle lost control. Fortunately I was able to stop the car . Again I stepped out of the car to check for a problem. Once again I saw nothing visibly wrong. I slowly moved the car out of traffic when my jeep lunged forward and came to a full stop. When I checked for the problem my right front wheel had fallen off. What a scare. This could of ended up being a very tragic accident .
2002 jeep liberty recall for lower ball joints. Consumer would like to know why the dealer denied his claim for the repair. The consumer had to pay for the repair on his vehicle even though it was under recall.
Ltr re recalls on her daimler chrysler purchased back in august 13, 2001. *kb the consumer stated the vehicle has been recalled more than 3 times and supposedly fixed over 6 times regarding the ball joints. The consumer had an accident. The ball joint broke while the consumer was attempting to park. The radiator was leaking at the seam. The right front hub bearing was noisy. The cd changer would skip after a few songs. The dealer found an internal fault. There was a heavy crunchy noise when driving, stopping and making turns. The front stabilizer/sway bar was replaced. The rack and pinion was leaking.
Tl*the contact owns a 2002 jeep liberty. The contact stated that the upper ball joint failed and the wheel fell underneath the vehicle while driving. The vehicle is currently at the repair shop. The speed was unknown. The current and failure mileages were 72,000.
Tl*the contact owns a 2002 jeep liberty. The lower ball joints were replaced due to the federal safety agency campaign number 06v288000 (suspension:front:control arm:lower ball joint). While performing the replacement, the dealer noticed that the upper ball joints also needed to be replaced, however, they were not under a recall. The dealer repaired the upper ball joints. The current and failure mileages were 39,300.
In november of 2006, I had a recall fixed for the "front:control arm:lower ball joint" when the parts became available. I brought the car back 3 days later having issues with the steering and hearing a noise. The dealership took the car for a few days and did a complete inspection and assured me the new parts were sufficient. Every now and then (not constant, but scarcely) when I would turn the wheel just a little, the car would turn as if I had turned my wheel all the way. It scared me a few times, but it didn't happen often at all, so I didn't think much of it. On may 31, 2007, I was merging onto I-91 in connecticut driving only 22 miles per hour, and my car did that very thing. I went up and over the curb, up the embankment and crashed into a steel connecticut state sign. If it wasn't for the sign, I would have continued to lose control and possibly been killed. Hitting the sign swung my back end around, where I rolled down the embankment and to a complete stop on the side of the highway. My car sustained over $7,000 worth of damage and has damaged my perfect driving record. No other car was involved and no one was hurt, including myself. I was very fortunate, but I feel there needs to be further investigation into the previous recall and possibly a new recall should be posted to eliminate this problem. The problem still exists despite the recall from last year.
2002 jeep liberty that was totaled when the power steering went out customer states that she is now without transportation due to faulty parts and wants some kind of solution**cc the consumer received 2 recall letters in the mail after her accident. Both notices stated that the vehicle needed to have the ball joints repaired. The consumer contacted the manufacturer and informed them of the accident chrysler stated they were sending a representative out to investigate the vehicle. The consumer stated the representative assessed there was nothing wrong with the lower ball joint, airbags, or steering to cause the accident. The consumer further stated she spoke with the garage where the vehicle was located and stated no one ever came to check the vehicle over.
Saturday august 18th 2007 I received a recall notice from daimler chrysler regarding the lower ball joints on 2002-2006 jeep liberties. The recall said water could get into the front suspention causing the ball joint to corrode and separate which could lead to loss of steering and a possible accident. While driving home from work on monday the 20th (2 days later) my front left wheel fell off without warning, causing loss of control and nearly causing an accident (coincidence?). The dealer said that my upper ball joint had corroded and separated and the recent recall would not cover my repair. Daimler chrysler said there's nothing they can do and I would be responsible for repairs. I went online and was shocked to find (in only about 20 minutes- so there must be many more) that hundreds of people has the exact same failure with their 02' -06' liberty. Although I would like daimler chrysler to take responsibility for the repair, the more important issue is that there seems to be a serious problem with these cars (specifically the ball joints). The recall should definitely include upper ball joints as well. Luckily I was only going about 15-20mph (my car was still completely fish-tailed) if I had been doing anything over 40mph I'm certain I would have rolled it. I'm sure there has to be people out there who had family or friends killed in accidents caused by this exact issue...they probably don't even know how widespread the problem is.
Tl*the contact owns a 2002 jeep liberty. The contact received a recall notice for the lower ball joints. He called the dealer and was informed that they could not service his vehicle for another six months. The recall number was unknown. There had been no failure to date. The current mileage was 61,000.
Tl*the contact owns a 2002 jeep liberty. While driving 60 MPH, the steering wheel began to shake. The contact stated that the wheels began shaking very roughly and eventually detached from the vehicle. However, the vehicle continued to drive forward. Approximately 3-4 years ago, the dealer replaced the lower ball joints. The current mileage was 59,000 and failure mileage was 44,081.
Tl*the contact owns a 2002 jeep liberty. The contact received recall notice number 03v460000 (suspension:front:control arm:lower ball joint). She took the vehicle to the shop for repair and they informed her that the vehicle also has a defective upper ball joint. The contact would be responsible for the repair costs. She feels that the repair and the costs should be included in the recall repair. The current and failure mileages were 40,000.
I have been waiting to hear from bergeron chrysler jeep to address a safety recall notice I received for my jeep liberty. The last time they contacted me was november 10, 2006 to let me know they would be in touch. As of today, I still have not heard from them.
Tl*the contact owns a 2002 jeep liberty. While driving 20 MPH, the contact heard a grinding noise coming from the vehicle. He stated that the lower ball joints separated. The service station repaired the driver side front axle and upper tie rod. The current mileage was 107,536 and failure mileage was 107,701.
Tl*the contact owns a 2002 jeep liberty. He stated that his daughter's vehicle was included as part of a recall (the federal safety agency campaign #03v460000) for the lower ball joint. The vehicle has been repaired twice. The contact felt that the upper ball joint was damaged due to a torn rubber pad. The mechanic stated that the brakes on the vehicle were inappropriate based on the weight of the vehicle. The failure mileage was 27,000 and the current mileage was 61,000.
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