Dt*: the contact stated there were no problems with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
2004 Jeep Liberty suspension complaints
Page 13 of 16: complaints 341 to 370 of 456, newest first, as owners wrote them.
I received a recall notice from daimler chrysler about my 2004 jeep liberty about a safety recall f23-lower ball joints. This recall states that "ball joint separation can result in a loss of steering control and could cause a crash without prior warning". Trying to make an appointment with the dealer to repair the problem revealed there would be an 8 week wait because the parts are not available. I learned from the dealer (and later verified by calling daimler chrysler at 1.800.853.1403) that daimler chrysler is making only 3 replacement parts available to dealers per week! If this is such a potentially dangerous situation, doesn't daimler chrysler have an obligation to make more parts available to dealers of their defective cars? I understand that we are talking about a lot of cars, but that does not change the fact that I am driving a defective vehicle which I will have to continue to drive for another 8 weeks. How can such a huge corporation not insure that parts are available to their dealers in a more timely fashion? What happens if indeed a crash occurs without prior warning during that waiting period? What will daimler chrysler say and do then? This is a shameful example of violating the public trust-and this car is not cheap-they are certainly not saying-hold your payments until the car is repaired. What can I do but wait?
Dt*: the contact stated a the federal safety agency recall letter #06v288000 was received regarding the front lower ball joint. The parts needed to repair the vehicle are not available at the local dealership. The manufacturer confirmed the parts are not available. Updated 1/29/2007 -
I received a safety recall f23-lower ball joints notice. This is case ea06008. I called my local dealer, hoselton in east rochester, ny. I was informed that the wait time would be approximately 40 (forty) weeks. This does not seem to be a reasonable time frame to me.
Dt*: the contact stated there were no problems with the vehicle. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Dt*: the contact stated a the federal safety agency recall letter # f23, for the suspension: front: control arm: lower ball joint was received on 12/8/2006. In october, 2006, the independent mechanic informed the contact the ball joints were under a recall and the VIN was included in the recall. When the service dealer was notified, the contact was informed there was a wait list and the parts were back ordered. When the manufacturer was contacted, the contact was informed an appointment could be scheduled to inspect the ball joints but the parts were still back ordered.
Dt*: the contact stated while driving various speeds on rough road conditions, a squeaking noise was present within the front suspension. There was a the federal safety agency recall, #06v288000 on the vehicle regarding the front lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available. Updated 12/28/2006 -
Dt*: the contact stated while traveling 58 MPH on dry road conditions, the vehicle hit a pothole, and a loud pop was heard from the front end. The vehicle landed in a ditch, and upon visual inspection, the front passenger fender was sitting on top of the front passenger tire. The vehicle was towed to an independent repair shop, who determined that the front lower ball joint had fractured in two. The contact encountered a the federal safety agency recall #06v288000 on the vehicle regarding the suspension: front: control arm: lower ball joint. The contact never received a recall notice, and planned to notify the manufacturer after filing a complaint with the federal safety agency.
Dt*: the contact stated there were no problems with the vehicle. There was a the federal safety agency recall #06v288000 on the vehicle regarding the front lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
I was driving my mother's jeep liberty on thursday morning and I accidentally veered over to the right and went over a sandbag on the road. The car flipped over and spun out of control and I was unable to grasp any control of the car. The car was completely totaled. However, I do feel that this loss was not a cause of hit such a small object on the road but rather that the suspension on this SUV was not reinforced properly. I was not aware at the time, until after researching this vehicle that a recall was found for this make and model.
I have a 2004 jeep liberty. It is still covered under warranty. First I had trouble with the transmission. It is not shifting properly. I took it to two dealers who told me that there was nothing wrong with it. I then found out from my local mechanic that my ball joints were bad. He took me right under the car and showed them to me...they are loose. I took it to one dealer for this, and once again I was told that there was nothing wrong with it. I was told that it met their "factory specs". I now suspect that this is why my transmission was deemed o.k...it met their "factory specs". Why bother having a warranty if your not going to take care of problems with the vehicle??? I now find out that my vehicle is included in a recall for....surprise, surprise....bad ball joints!!! Only problem is, I have to wait (and drive around with bad ball joints) until they get around to sending me the notice. Totally unsafe and not good for my tires. This could of been taken care of 3 months ago when I originally took it in.
Dt*: the contact stated no problem had occurred with the vehicle. There was a the federal safety agency recall, # 06v288000, regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
I brought my 2004 jeep liberty into milford jeep for safety recall f23. The recall was to replace the lower ball joints. When I asked if a wheel alignment was going to be done, they said it would not be done. In checking with daimlerchrysler, I found out that they do not approve a wheel alignment and, if one is done, it would be at the owner's expense. I know the alignment was good prior to the ball joint replacement as my tire wear was even. But,now I will have to have a wheel alignment done as there is indications in my steering that suggest it needs an alignment. I can not believe that a ball joint replacement shouldn't include a wheel alignment. Even if I was experiencing the problem that the safety recall addressed, it would be because of the defective ball joint assemblies that were in the jeep liberty.
Dt*: the contact stated on october 17, 2006, the lower ball joint fractured while the vehicle was traveling 40 MPH. The vehicle was towed to the service dealer and both lower ball joints were replaced according to recall # 06v288000 regarding, suspension: front: control arm: lower ball joint. The manufacturer was notified.
Dt*: the contact stated that conflicting information was received regarding the status of the vehicle and whether or not the VIN was included in recall# 06v288000 pertaining to the lower ball joint. The manufacturer notified the contact that the VIN was not included, however another staff member at the manufacturer was contacted, and stated that the VIN was included. A service dealer was also contacted, who stated that the VIN was included. No recall notice was sent to the contact. Updated 12/15/06.
The front passenger side ball joint separated from the steering knuckle. My tire then crashed into the pavement while I was driving causing my tire to blow out & break my wheel (rim). No repairs have been done to my vehicle as of yet. Daimler chrysler is denying that my vehicle is part of the recall.
Dt*: the contact stated while braking at various speeds, there was a violent shaking in the steering column and the brake pedal caused a moderate loss of control. The vehicle was taken to a private repair shop who determined that both lower ball joints were worn to the point of separation. There were no immediate repairs made. There was a the federal safety agency recall # 06v288000 pertaining to the lower ball joints that was due to begin in september of 2006. Updated 09/13/06. 8jb
I recently brought the recall information up to my dealer, bertera metro jeep, during a routine oil change. They told me there was no such recall. On 8/22/06, I was driving my 2004 jeep liberty when all of a sudden my whole car just stopped and my front suspension dropped. I contacted bertera metro jeep and they still stated there was no such recall. I was shaken up and scared not to mention the damage to my vehicle. Now they are telling me that they will only fix the ball joint and are not responsible for my tire damage or any other damage. What should I do?
From a parking spot I was pulling forward and to the right. After about three feet the right front tire of the vehicle separated from the lower control arm. I stopped the vehicle in place and called for a tow truck. I believe this incident is related to the federal safety agency campaign number: 06v288000 involving jeep liberties of my year, make and model. Pictures are available upon request.
Driving 25 miles per hour in a 2004 jeep liberty and the right front lower ball joint broke off. There was no warning. The suspension fell and the tire fell in. The car had to be flatbeded to the repair shop where it was fixed under warranty but they did not replace the driver side which they should of because there is a recall in 2 weeks.
2004 jeep liberty. Ball joint failed while driving.
Dt*: the contact stated the vehicle's front suspension ball joint separated while driving 5 MPH under normal road conditions. The vehicle drove down a driveway, made a quick right turn, when the right front end suddenly collapsed making a loud metallic sound. The vehicle would not move. A towing service was contacted and the left front end collapsed when the vehicle was put in reverse while attempting to place it on the tow truck. The vehicle was towed to the service dealer who determined that this problem may be related to an upcoming recall that was currently under investigation. Prior to the failure, the contact experienced resistance in steering. The nature of the failure was permanent.
On august 16th, 2006 my wife and I were on our way home when her 2004 jeep liberty came to a abrupt stop while in traffic (about 20-25 MPH to 0 MPH in a flash of a second, thrusting us both forward). The road conditions were not good (heavy rain, low visibility), however, our trip was uneventful up to this point. The vehicle was towed to the nearest dealership thereafter. My complaint stems from the earlier conversation my wife had with a local chrysler-dodge-jeep dealership (baxter auto group). Upon calling them on monday august 14th, 2006 to reserve an appointment she was asked to describe the problem. She noted that there seemed to be problems with the steering... And that the wheels seemed to "grind" when turning the vehicle. We had heard on from her father that certain jeeps were being recalled for steering and or front suspension problems. When she asked the service person whether or not she should be concerned he noted that, "if the problem is not occurring all of the time then she should wait until the recall begins in september." the dealership was definitely not proactive in helping us with this problem. I could only imagine what would have happened to the two of us if this vehicle failure happened one to two minutes earlier on the freeway driving 60 MPH (in heavy rain with moderate traffic). Though the recall on the 2003-2006 model year jeep liberty does not start until september I would really like to see chrysler become more proactive. If someone has the same problems as we did... Then the dealerships should waste no time at all and remind the driver that they are now driving at their own risk. Or a better idea would be to no longer drive the vehicle. Please feel free to contact me for any other information.
Ball joint broke going 25 miles per hour. Only 35,0000 miles on car. There was no warning. Very violent stop. Only replacing broken part with same part. The car is a jeep liberty 2004.
I was charged for ball joint replacements for my jeep liberty 2004 at 40,000 miles. Chrysler is telling me that my SUV was not included in the recent "ball joint" recall. Therefore no free repalcement. I think the manufactor needs to rethink this policy as I have never heard of ball joints goin out after 2 years.
2004 jeep liberty poor / sloppy steering... Service station observed more than 1/4 inch play in lower left ball joint at 48,000 miles of mostly highway driving repairs not yet performed but ball joint must be replaced.
Both ball joints on my 2004 jeep liberty failed. Suv had less than 40000 miles.
Dt*: the contact stated the dealer and manufacturer were called about a possible recall to be issued; the federal safety agency action #ea06008 . The manufacturer stated that the recall would not be issued until september. Soon afterwards, while backing out of a parking space traveling 3 MPH on normal road conditions, the front lower ball joints separated and the connections fell out. The vehicle was towed to the dealer. The dealer determined the ball joint would be replaced with the same defective part and recommended that the contact call the manufacturer for further assistance. The manufacturer was contacted however additional assistance was denied.
My 2004 jeep liberty was recently checked for severe steering noise at brown's jeep dealership in medford ny and I was advised there was nothing wrong with it. Well on 8/5/06 the front passenger side lower ball collapsed while operating the vehicle with my family inside causing the front end to slam down and I lost full steering control. According to the federal safety agency site as well as jeep owner internet sites, daimler/chrysler should have know about this potentially catastrophic defect and yet did nothing until a recall that is supposedly being issued in sept 06'. One minute prior and it would've occurred at highway speed as I had just gotten off the palisades pkwy in ny with potentially tragic results to my family. Please do not operate your 2002-2006 jeep liberty until you have had this situation corrected immediately!
Dt*: the contact stated while parking the vehicle, the ball joints failed which made the vehicle un-drivable. The vehicle was towed to a service dealer for repairs. The manufacturer was notified. The contact observed a news report pertaining to the problems with the vehicle and contacted the manufacturer again. The manufacturer offered a reimbursement for the repair costs. Updated 09/13/06.
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