I had a recall on my 2020 Keystone Sprinter Winn-Tec Model 6020 dual stage propane regulator. In a letter dated March 24, 2023 for a recall of a Winn-Tec Model 6020 dual stage propane regulator needing to be replaced (Safety Recall: 21V‑427, Safety Advisory 21-413) I contacted Lees Country RV dealer that does work on Keystone campers regarding this recall notice. I was then charged an $80 labor fee for replacing this recall part. In the recall notice it specifically states "The service and parts required for this corrective action will be provided at no charge to you" After email and phone conversations with Keystone RV Customer Service I was informed that this is not the case. The fee would not be covered and will not be reimbursed to me. I had it replaced and was charged an $80 service fee, This recall was not supposed to cost me any out of pocket fees.
The worst 2020 Keystone Sprinter problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Fuel system1
Problems by type
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- Fuel system1
Recalls 1
Equipment: recreational vehicle/trailer: lpg systems
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
- Risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- Remedy
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-414.
Recall number 21V708000 · Recall details
Technical service bulletins for the 2020 Keystone Sprinter 2
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2020 Keystone Sprinter owners say
Most recent owner complaints, unedited.
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Questions about the 2020 Keystone Sprinter
Is the 2020 Keystone Sprinter reliable?
Owners have filed 1 complaint about the 2020 Keystone Sprinter, fewer than a typical Sprinter model year.
What is the most common problem with the 2020 Keystone Sprinter?
Fuel and propulsion system, with 1 complaint.
How many recalls does the 2020 Keystone Sprinter have?
1 recall, covering equipment.
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