We have repaired the windshield several times and replaced it, and even the new windshield is cracked with the smallest of pebbles. We have never had problems like this on our other vehicles. We have gone 15+ years without a windshield claim on insurance, and now we have ½ dozen on one car that is less than 2 years old.
2020 Kia Telluride visibility complaints
Page 3 of 6: complaints 41 to 70 of 152, newest first, as owners wrote them.
WINDSHIELD: Vehicle sustained small rock chip to windshield while driving approx 25mph. Chip was on lower corner of passenger side. Small chip quickly turned into a crack and rapidly shot up and across to driver’s side of vehicle. Claim filed with insurance and sent to Safelite Auto Glass for repair. Been having issues after repair with both HU display and rain senors.
Windshield was repaired September 2020 after a rock chip spread immediately after impact. The recall covered the expense of that replacement. However, the new windshield has the same defect and another rock chip spread immediately and was quite large on impact March 2022. I was driving in a parking lot when it happened, so not a high enough speed to have the rock have much velocity to it. Kia needs to fix the issue when they have a recall, not replace it with the same issue.
I have replaced the windshield twice. A small pebble hit it in both incidents. It went from an invisible nick to cracks over 1 foot in length after driving no more than 5 miles to my destination. The cracks continued to grow to about 2 feet in length overnight. Kia sent me a letter which I did not realize until a few months after the first replacement acknowledging there was an issue and was gracious enough to reimburse me for the first one. I assumed they also fixed the manufacturing process of the windshields as well but ended up with the same issue with the first replacement. I find this to be a safety issue outside of the inconvenience and the second one I did not get reimbursed for. The structural integrity of the windshield is immediately compromised. You are not given a chance to get off the road before something worst could occur like the windshield fully shattering. The other concern is the windshield does not appear to be structurally sound enough to take on the other safety features it is to provide like holding the airbag in place when it is deployed or helping to prevent the roof from caving in during a rollover. I hope you do not wait to force a recall after someone is seriously injured or a death occurs as a result.
Windshield keep getting chipped unnecessarily, I repaired it 3 times already and its being chipped 4th time. Called Kia and they told me to bring the car in to dealership for inspection and none of the dealership has any openings till 3 weeks later, and when i tell them to book appointment the call is dropped , all others are not picking up calls. called Kia Cerritos CA , Riverside CA.
This is the 2nd chip and 2nd crack in my windshield. My vehicle had 16500 miles on it. and is my 11th Kia. I have never had an issue with windshields before this car.
Since purchasing the vehicle new in May 2020 we have had to replace the windshield three times. On three separate occasions while driving down the interstate a small pebble hit the windshield, pitted it and the windshield immediately started to spider. In parking the vehicle in the garage out of the sun the crack continue to grow. In the short time we have had this car we have had Three new windshield that came from KIA. It has gotten to the point where I am scared to drive down the interstate- afraid that if I get close to any car that something will end up breaking the windshield. Once the windshield is cracked the car is basically not drivable because the crack just continues to grow.
The sunroof exploded. I was driving on the freeway and the sunroof glass completely shattered leaving only a few fragments on the perimeter. No debris hit the car. There was no one in front of me and I was not passing under a bridge, etc. The sun shade was closed so most of the glass flew into the air outside rather than coming inside. The shock of the sound was an issue but I maintained control of the car. The glass shards hit the cars behind me but luckily they appeared to be small enough that I did not see anyone have issues from the flying glass. I drove straight to the dealership where my service is done. They inspected the car and, after 2 days, told me that they could not do anything without Kia corporate getting involved and approving the replacement. There were no warnings prior to this issue that there was anything wrong with my sunroof.
While driving my wife had a small stone hit the windshield which caused a small pit and about an inch crack. When she got home, I inspected it and called and made an appointment for it to be repaired the next day. The suv was parked in the garage overnight and not driven. The next morning when I went to go to the repair place, I opened the door to the garage and found the one inch crack had grown to about 2 feet overnight. Not sure how that even happens
Notice windshield crack starting from behind mirror all the way approaching drivers view, just saw it, with no warning, no visible chips, had to look real close and feel for a chip, can see where it started and feel it slightly, never heard anything hit the windshield, but it sure did run fast. Didn't happen on the highway, noticed it when I made a stop and got back in the vehicle, I just had it serviced with a oil change, and they did have a card hanging on the mirror with vehicle number that the service department put on there
I was driving on the highway keeping a safe distance from a dump truck and 18 wheeler truck that were ahead of my vehicle. The dump truck sent a small stone towards my windshield which damaged the windshield on impact. The windshield was inspected by my insurance company which determined the windshield required replacement. This will be third time replacing the windshield in just over a year due to the same type of incident. My families safety was at risk due to the obstruction caused by the windshield cracking due to the impact of the small stone. No warning lamps or messages appeared prior to the incident.
Windshield cracking from a small rock barely hitting it while driving. Seems to be a flaw in the Kia product.
My wife and I purchased a 2020 KIA Telluride in November of 2019. A few weeks after we took delivery we received the attached letter dated 12-9-2019 from KIA stating there may be an issue with the windshield cracking and that they would replace the windshield if this happened. This did happen and KIA replaced the windshield on 03-26-2020 at no charge as they had stated in the letter we received. On the morning of 6-5-2021 I moved the Telluride out of the garage to the driveway, when I went to move it back in a couple of hours later the windshield was cracked across the drivers field of vision. We called the dealership (Moritz) and made an appointment for 6-22-2021 (we were on vacation from 6-9-2021 until 6-19-2021) to have the windshield replaced. After the windshield was replaced we were told it would be $868.31 (invoice attached), the MORITZ KIA service manager (Joby Spradley) told the service advisor (Trai Chavez) to inform us that he had checked with a ‘KIA representative’ and KIA would not pay for replacing the cracked windshield even though the windshield cracked while the vehicle was sitting in our driveway. The letter we received did not state that KIA would only replace the windshield one time. We shouldn’t have had to pay a for manufacturing / quality issue.
I was traveling on a highway and a rock hit my windshield. It left a spot near the rearview mirror, but no cracks. Then 2 days later I have a crack going across the middle of the windshield. Within another 4 days, the crack is now almost across the entire length of the windshield as well as up to the top of the windshield. I've had other vehicles get dinged with rocks but never had one crack this quickly or continue to spread day after day even when it is just sitting in my carport.
I have had the windshield cracked three times since the vehicle was delivered 14 months ago. Kia acknowledges the issue but has not provided a true "fix" for the problem and now has indicated they are not responsible for replacements but to contact my insurance carrier. The cracks come immediately following an impact with a rock or debris and spread immediately after impact so the repairs cannot be made. I had my first one replaced using insurance and kia replaced the second one but now refuses responsibility. It is odd they acknowledge the issue initially and say they will provide a remedy one time but do not have any resolution to cure the original problem that the windshields have either a quality or an engineering defect.
My telluride all of a sudden has chips all over the windshield never notice anything hitting the windshield that will cause all this chips.
With less than 7500 miles on my telluride, I have 3 small chips on my front windshield. Last chip was yesterday has developed a small crack
I purchased my 2020 kia telluride on 10/16/2019. A couple of weeks letter I was sent a letter from kia 'gifting' a replacement windshield due to some consumers experiencing defective glass that just breaks for no reason. Early january 2020, my windshield spontaneously cracked while just sitting in my driveway. Kia replaced it. Now 14 months later, the replacement windshield did the exact samething!!! The car was just sitting in my driveway. I live in charleston sc and we have not had any extreme temperatures. This is ridiculous and unsafe.
I woke up today to an odd shaped circular crack and subsequent spidering out of the windshield of my telluride. The crack is quite low nearly under the top of the hood and I have no idea how it happened. After reviewing articles I discovered there is a class action lawsuit against kia for defects to the windshield so I thought it best to report it. The crack was not there when I last drove it 3/26.
On 3/23/21 I was in motion when I saw a small chip in my windshield after an hour it being stationary it grew to 7". By the end of the day still stationary it was half way across my windshield. I called my nearest dealership and the earliest appt. Was 3/31/21.
Our windshield cracked and the dealership is refusing to replace it without charging us over $1300
Tl* the contact owns a 2020 kia telluride. The contact stated that the front windshield cracked without warning. The vehicle was taken to kia of wilmington (1603 pennsylvania ave, wilmington, de 19806, (302) 656-3100) where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired however, the failure recurred three times. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 30,000.
Windshield cracking even after repair.
Something small flew up and chipped the windshield on the service road going 45 MPH. No cracks just a chip
Shortly after purchasing our telluride a small rock was thrown up by a vehicle in front of us on the highway and it chipped our windshield. I have never had a chip in a windshield before.
I was driving at maybe 40-45 MPH on friday morning and heard a *ping* as a piece of road salt (I assume...we had a lot of snow this week) hit my windshield on the passenger side. I didn't see any damage to the glass at the time nor on my commute back home. When I parked in my driveway, I noticed an 8" crack in the windshield. Super surprising...and aggravating. There must have been a very tiny chip from that morning's "ping" that further cracked...
My wife was driving and said that all of a sudden a crack appeared that came from the passenger side almost all the way into he field of view. After inspection, I do find a very small (smaller than a pin head) chip. She never recalls hearing something hit the vehicle.
With winter coming on the vehicle is being driven in night time conditions. The factory window tinting interferes with the ability to see down the road effectively as the top part of the window is dark at night. .
Came out of my home this morning (12/9/2020) to find a large crack in my windshield stemming from a small chip. I'm the only driver and encountered nothing on my drive to or from my destination to result in something like this. There is nothing near where my vehicle is parked to result in something like this either. I bought the vehicle at the end of june 2020 and my driving is minimal.
Small pebble hit windshield over 6 months ago and immediately cracked all the way across the windshield. Making it hard to see. Didn't have any time to have chip replaced, again crack spread immediately. Driving down a city road at 30 miles per hour. Going on line I noticed that kia has had windshield replacement covered but not for my vehicle???? Why not?? Windshield is still inferior to any other windshield I have had in other cars. Is this a design flaw that is putting too much stress on the windshield thus causing a slight chip to crack immediately?
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