Takata recall first we received a recall very scary letter including not to ride on front passenger seat that was about one year ago. Then we were told by dealer they would call as soon as they had replacement bag. That was around feb 2017 then we finally looked up on website to see when manufacturer would make part available it said september 2017 . We just called sewell lexus in dallas where we purchased the car. Now they say the risk is minimal and the manufacturer will make part available for cars that are at greater risk . That may make sense to them but not to us as consumers. Any risk is unacceptable especially when it has been over a year and we purchased a lexus for safety.
2012 Lexus ES airbags complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
I received a letter regarding my lexus, recall. Since the part is not available I was told to not drive the vehicle, and was given a rental car. Now I am stuck making pymt on a car, paying insurance on and state registration which I ve been forced to store. And driving an economy vehicle, not my luxury lexus! With no known completion date insight. This is insane to say the least. If this car is a lemon why am I not allowed to turn it in as a lemon?
Takata inflators we have not had any problems to date with this issue. We use this car for family transportation and based on the summary and risk statements for the federal safety agency recall number 17v006 are reluctant to allow anyone to sit in the front passenger seat. We understand that the relatively recent issue of jan 09, 2017 may not allow a remedy to be executed yet. However, can you help expedite this resolution or at least provide some idea of how long it may take to fix it. It is a terrible inconvenience to one of our most basic modes of transportation. Thank you.
Takata recall or takata issues - I was involved in an accident in my 2012 lexus es 350. I was hit from behind by another vehicle (2005 jeep liberty) at about 45mph and my front airbags did not deploy. I read the owners manual which indicated that if hit from behind the front airbags do not deploy with the exception of front collisions. This is extremely dangerous and unsafe for all consumers because the force of the accident while the vehicle was in motion on a city street caused me and my husband as the passengers bodily harm. My head hit the steering wheel and his head hit the dashboard - concussions and lost consciousness. Had we been hit any harder it could have resulted in death. Also, had the lexus been designed to deploy the front airbags deployed when hit from behind at a certain speed, it would have prevented us from hitting our heads on such hard surfaces. I am outrage and disappointed that such a luxury car could not keep us safe. Because of this experience I am hesitant about purchasing another lexus or recommending that anyone else I know purchase a lexus.
Takata recall - there has been no viable solution issued to protect consumers while the remedy for this recall is developed. The recommendation to not drive with a front seat passenger is not feasible or practical. No injury has been sustained at this time.
Takata recall. On february 25, 2017 I received in the mail an interim notice (important safety recall) from lexus regarding my 2012 lexus es 350, VIN [xxx]. First, I contacted my dealership to find out what was going on and when it would be fixed. The dealership advised me the parts would be available in september 2017,which I assume means I would then be in line for the repair some time after september. I then contacted the lexus division, customer assistance center at 800‑255‑3987 only to be told the same thing. The solution until the fix is done is have my wife sit in the back seat. Lexus would have known that there was a takata airbag issue for the last few years. This is an extremely excessive wait time for a fix, one that limits my ability to use the car for its intended purpose. There are no assurances that if I am the only one in the front seat driving the car that if the airbag explodes that the shrapnel would not hit myself or anyone else in the back seat. I cannot sell or trade the car in as the value has been reduced significantly. Lexus is under the impression that his is more of an inconvenience than a threat to its occupants. My vehicle was paid off the year I purchased it. Lexus acts like this is just too bad and it wasn't there fault. I would assume that any parts they subcontract out for to install in my lexus would have been designed, built and tested with lexus approval, so they do have a responsibility in this. Is lexus going to provide a loaner vehicle, do I have to rent a car, who is going to pay for it. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have called the number provided on the letter that notified me of the recall to make arrangements. I was told the new air bags are not available yet and in the meantime, I can rent a car (not a lexus) through enterprise rent a car. That is not acceptable. I bought a lexus and since my car is not safe to drive until the air bag is replaced, I should have a comparable car to drive.
Consumer was a passenger in a 2012 lexus es340. She claims that the plastic shroud holding the air bag cut open her leg, causing very serious injuries and pain. *bf the consumer was involved in a two-vehicle, side impact crash. Updated 07/26/16.
I had a 2012 lexus es 350 and had problems with it. The first problem occurred when I was parking. I was angle parking and had my foot on the brake when the car jumped into a brick wall. Four air bags exploded in my face and rendered me unconscious. I was taken to the hospital in an ambulance. I could hardly walk and my legs were extremely swollen and I had many other bruises. The second incident was that the passenger seat of the car went on fire and burnt the seat. I feel I should not have to pay the final excess wear and tear bill of $829.50. In fact I believe I should be reimbursed for the last payment of $455 since the car was not in my possession. I had returned it to wilde lexus of sarasota on march 16, 2015 as I was extremely concerned about the safety of the vehicle.
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