The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. •The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. •Airbags did not deploy •Seatbelts did not “lock” at impact. When I realized that the safety features (radar and brake sensor) were not working, I slammed on the brakes, but nothing happened.
The worst 2020 Lexus ES350 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Airbags2
- Driver assistance2
- Electrical2
- Acceleration1
- Brakes1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Airbags2
- Driver assistance2
- Electrical2
- Acceleration1
- Brakes1
- Seat belts1
Recalls 1
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
- Risk
- If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
- Remedy
- Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1‑888‑270‑9371 or Lexus customer service at 1‑800‑255‑3987. Note: This recall is an expansion of recall 20V‑012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Recall number 20V682000 · Recall details
Technical service bulletins for the 2020 Lexus ES350 102
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and...
- Obsolete notice
- Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or...
- DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the...
- Obsolete notice
- Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a...
- TT: Confirm there is an abnormal noise coming from the front of the vehicle, some customers describe the...
- Some 2019 ? 2022 model year ES 300h and ES 350 vehicles and 2021 ? 2022 model year ES 250 vehicles may...
- This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode?...
- Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the...
2020 Lexus ES350 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 3.5L 6‑cyl | FWD | 22 | 32 | 26 |
What 2020 Lexus ES350 owners say
Most recent owner complaints, unedited.
On Friday, June 03, 2022 as I was leaving the dealership in the 2020 Lexus ES 350 loaner vehicle, I put the car in reverse to back away from the wall, and then put the car from reverse into drive that resulted in it lurching forward momentarily. I did not hear the engine revving, probably because I wasn’t paying attention, but my partner who was seated next to me in the driver’s seat said he heard it. He suspected that the dealership loaned us the vehicle that had a similar issue that caused it to move forward. When I saw the definition of sudden unintended acceleration, I felt that it could be that. I didn’t think it was me. I drove the Lexus home, which was across the street from the dealership and no one drove it during the next few days. On Tuesday, June 07, 2022, we were scheduled for a medical appointment 80 miles away. My partner cancelled it but I decided to take the Lexus out to the store and there was no incident so the appointment was rescheduled for June 09. On Thursday, June 09, 2022 at about 11:30AM PDT, I brought the 2020 Lexus ES 350 loaner vehicle to a stop using the brake pedal. The car was about 12 feet from a landscaped island that separated two parking areas. I was looking to find a parking space that had tree shade. Without moving my foot off the brake, the engine began revving at the same time the Lexus sped forward on its own. I was fully cognizant of what I was doing and what was happening specifically because of what had occurred the Friday before. At the time that the vehicle moved forward, I was doing nothing but pressing my foot on the break. There was nothing obstructing the pedals on the floor as we had made sure of that during the preparation for the trip. The rate of speed that the vehicle was going when it jumped the curb of a landscaped island no more that 3 or 4 feet in diameter is something I would have never normally been able to achieve. The heavy metal pole on the other side bent when it hit. The front wheel
I always use cruise control whenever i drive because this would always makes me put on a safety automatic brake whenever i get close to the car next to me. But it seems like my automatic emergency brake is defective which Lexus Dealership denies on the inspection when i complain. A lot of times the automatic emergency brake does not work when i use it even when im backing up it suppose to stop but a lot of times im almost at thr brink of hitting something so i have to manually brake. I also texted this to my Lexus Assistant Manager in Lexus Glendale California branch and had it inspected by them but they’ve sit my car in the dealership and at the end of the day told me that its normal. Is it normal to hit a car next to you when youre expecting your car to stop automatically and it does not stop? Why do i have this feature and it doesnt work? I hope you can help me becaus ethis car is very expensive and yet it does not guarantee safety!
The DCM not working.. i did update and rest the DCM my Dealership and still not working
I was driving on freeway 5 south, in a carpool lane, all of sudden another car slammed to my rear door on the right side, caused my car to spin out of control, went accross the freeway and slammed to the left rear wheels of the incoming 18 wheelers big rig, but none of the airbags inside the brand new 2020 lexus es 350 deployed to protect accupants.
Compare the 2020 Lexus ES350
ES350 vs Audi A4ES350 vs Mercedes-Benz C300ES350 vs BMW 328IES350 vs Cadillac CTSES350 vs Lincoln MKZES350 vs Acura TLX
Other model years
20072008200920102011201220132014201520162017201820192020202120222023
Questions about the 2020 Lexus ES350
Is the 2020 Lexus ES350 reliable?
Owners have filed 5 complaints about the 2020 Lexus ES350, fewer than a typical ES350 model year.
What is the 2020 Lexus ES350 year score?
The 2020 Lexus ES350 scores 92 out of 100 (good). The score compares it with the other model years of the Lexus ES350: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2020 Lexus ES350?
Airbags, with 2 complaints. Next is driver assistance (2).
How many recalls does the 2020 Lexus ES350 have?
1 recall, covering fuel system, gasoline.
What year does the Lexus ES350 have bad airbags?
The Lexus ES350 model years with the most airbags complaints are 2007 (253 complaints), 2008 (170 complaints) and 2011 (145 complaints).
What gas mileage does the 2020 Lexus ES350 get?
Official estimates for the 2020 Lexus ES350 range from 26 mpg combined. The most efficient version (3.5L 6-cyl, FWD) gets 22 city and 32 highway.
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