2004 Lexus RX body problems

Filed Feb 4, 2020 · Body · 140,000 miles · GA

Tl* the contact owns a 2004 lexus rx. The contact stated that the dashboard was crumbling and melting. The failure was present near the passenger side airbag housing of the dashboard. The cause of the failure was not determined. The local dealer (butler lexus located at 4025 jonesboro rd, union city ga) and the manufacturer were notified but no assistance was offered. The failure mileage was 140,000.

Filed Jul 26, 2016 · Airbags, Body · FL

I have a severely cracked dashboard and a lot of the very deep cracks are over where the passenger airbag is located. This has been a problem for a few years now but lately it has gotten much worse in the area of the airbag. Lexus acknowledges the problem but they say it could be several more months or even years before they have enough replacement dashboards. I believe my dashboard is more of a safety issue than just cosmetic. Unable to attach photos but could email them to you if an email address is provided.

Filed Feb 21, 2015 · Body, Seats · 108,000 miles · SC

The dashboard is disintegrating. The car has been predominantly kept covered and well maintained. Initially a large piece (credit card size) broke off dash. We repaired with vinyl restoration company, and another area about a year later. Since then, numerous cracks are present - too many to repair. This is not normal wear!

Filed Jan 18, 2015 · Body · 55,617 miles · TN

Melting dashboard.

Filed Nov 12, 2014 · Airbags, Body · 202,000 miles · TX

Unknown date and time. Vehicle made alarm noise, turned vehicle off. Safety bag light came on and dashboard cracked; radio stopped working.

Filed Sep 20, 2014 · Body · 30,000 miles · FL

Our 2004 rdx, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and is beginning to extend toward the middle. When I went to the local lexus service department several years ago, they told me "leather always does that". Stupid ass. I have since learned that many others have this issue. I thought lexus quality was better, but it's the service that is appalling! We were offered a 25% courtesy assistance.

Filed Aug 24, 2014 · Body · FL

I purchased my 2nd lexus in 2011; by 2012 the dashboard was cracking, and in 2014 the dashboard melted. I reported the cracking problem to lexus of orlando in 2013, and they told me it was due to type of spray I was using to clean the car. After researching the cracking and melting dashboard scenario, I read the customary response from lexus to their customers is, ??type of spray you are using to clean the car??. I went back to lexus in july on 2014, and this time they took pictures of the cracked and melting dashing. I did not hear back from lexus therefore I called them for a status, and they forgot to report my complaint to the corporate office. Wow, remember this is a luxury dealership. After waiting another 2 weeks, I called lexus of orlando again, and was told they did not hear back from the corporate office, and would call them for a response. After a few days, someone called be back just to report that lexus would not do anything to repair my melting and cracking dashboard, and I need to prove my loyalty to lexus. Really, what about lexus loyalty to their customers to purchase a luxury car where the dashboard does not crack or melt? I am very disappointed in lexus with their response and the unprofessional behavior of their employees in handling this problem at lexus of orlando. It should not matter the year of a car; a dashboard of a car should not melt. I am frustrated and disgusted with lexus.

Filed Jul 21, 2014 · Airbags, Body · 68,000 miles · NM

The passenger side of the dashboard has developed several long vertical cracks. The dash simply cracked on its own. The car has always been garaged and has never been in any accident the cracks are large enough that we are afraid that the airbags may not properly deploy in an emergency. The dashboard cracks are identical to many similar postings on the internet. Lexus claims they are "dedicated to providing vehicles of outstanding quality and value." , in this case they have, once again, stuck their head in the sand!!

Filed Jul 7, 2014 · Body · FL

The dashboard began to melt. Literally. I tried to wipe it off and the towel melted into the dashboard the dealership blamed it on armor-all. The car was about 7 y/o at the time. I am the second owner. I did not research this until I saw a program that suggested the airbags may be affected. Thank you.

Filed Jun 9, 2014 · Airbags, Body · 118,000 miles · NC

The dashboard is cracking around the passenger side airbag. The airbag was designed with a certain amount of resistance from the dashboard. Major concern with airbag deployment speed with less resistance from dashboard. Also concern about fragmentation of dashboard during deployment.