The dashboard cracked in multiple places.and looked as if it were going to fall from the car. I went to lexus after I read online that several cars reported this problem, but lexus was not going to issue a recall. I agreed to pay half of the cost, because they said it was the best they would do. I gave them $1604.00. If there is a recall, I would love to get that money returned to me. They did a good job fixing it, but it should not have happened. My car is garaged. They claimed that the problem occurred because the car was kept outside in the florida heat. Mine was not. Thank you for working on this problem.
2004 Lexus RX body complaints
Page 2 of 2: complaints 11 to 12 of 12, newest first, as owners wrote them.
After purchasing used vehicle noticed small cracks in dash appear above the glove compartment. Was brought into dealership for inspection and told could not be repaired. Over the last two years the cracks have become much worse and there are now two holes in dash where you see foam. Brought back to lexus dealership for inspection. The regional customer service agent would only give 20% compensation on a $2000 replacement. Feel this is a inferior product and a factory defect. Have never seen this on a luxury car that is quality maintained.
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