The contact owns a 2021 Lexus RX 350. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2021 Lexus RX airbags problems
47 complaints (66% of all complaints for this car). 3 crashes reported.
- owner complaints
- 47
- of this car's complaints
- 66%
- crashes
- 3
- recalls
- 1
Which part fails
- SRS malfunction warning lamp/light1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Lexus RX airbags problems in other years
Related recalls
Air bags: sensor: occupant classification
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
- Risk
- An air bag that does not deploy during a crash increases the risk of injury.
- Remedy
- Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1‑800‑331‑4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Recall number 23V865000 · Recall details
What 2021 Lexus RX owners say
Most recent owner complaints, unedited.
The contact owns a 2021 Lexus RX 350. The contact stated that upon starting the vehicle, the air bag malfunction warning light was illuminated. The contact stated that the SRS alert message was displayed. The passenger’s side seat belt warning light was illuminated for two minutes. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags). The local dealer was contacted and confirmed that the repair was not available until January 2026 for the West Coast. The dealer informed the contact about a possible diagnostic test. The vehicle was not diagnosed or repaired. The dealer declined to accept a Trade-In due to the recall. The manufacturer was contacted and confirmed that the repair was not available and offered the contact a rental vehicle. The failure mileage was approximately 76,000.
The contact owns a 2021 Lexus RX-450H. The contact received notification of the federal safety agency Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that whenever a handbag was placed on the front passenger’s seat, the air bag warning light illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
When can I expect to get my recalled Lexus fixed,? All i can find is that they have no remedy, so the dealer cant replace the faulty occupant air bag sensor, the federal safety agency CAMPAIGN ID: 23V865000 Report Date: DEC 19, 2023 Vehicles Affected: 999901
The contact owns a 2021 Lexus RX450H. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags); however, parts for the recall repair were not available. The contact stated that the parts had not been available since receiving the recall notification two years ago. The dealer was contacted; however, the contact was informed that parts were not available. The manufacturer was contacted; however, the contact was informed that the parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Lexus RX 350. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Lexus RX350. The contact recently purchased the vehicle. The contact later obtained a Carfax report and identified an unrepaired recall associated with the VIN. The unrepaired recall was the federal safety agency Campaign Number: 23V865000 (Air Bags); however, parts were not yet available. The vehicle was taken to the dealer; however, the contact was informed that there was no unrepaired recall related to the VIN. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2021 Lexus RX 350. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags). The contact called the local dealer, who confirmed that parts were not yet available for the recall repair. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.
The contact owns a 2021 Lexus RX 350. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Lexus RX350. The contact received notification of the federal safety agency Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer three times for the recall repair; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Questions about the 2021 Lexus RX airbags
Does the 2021 Lexus RX have airbags problems?
Owners have filed 47 complaints about the airbags of the 2021 Lexus RX, 66% of all its complaints, more than any other problem.
At what mileage do 2021 Lexus RX airbags problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2021 Lexus RX airbags?
Yes, 1 recall: 23V865000. Check your VIN to see if your car still needs the free repair.
What year does the Lexus RX have bad airbags?
The Lexus RX model years with the most airbags complaints are 2021 (47 complaints) and 2020 (21 complaints).
Other 2021 Lexus RX problems
Driver assistance 5Body 4Brakes 4Electrical 4Seat belts 4Engine 2Tires 2Visibility 2Lights 1Locks 1Seats 1Steering 1Suspension 1Wheels 1
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