2013 Lincoln MKT: loss of power steering

Filed Nov 11, 2024 · OR

I purchased a used vehicle and had an open safety recall for the rear tow link replacement do to the fact that it could lose steering control and crash if not replaced so I scheduled an appointment with my local dealership to have them replaced I took it in on a Friday they called me to come pick it up asked me to return the following Friday for an alignment so I did after the following Friday's alignment my steering wheel was sideways when it was going forward it was a bad alignment so I call them back up and explain the situation and that they needed to fix it to which they called back and left a message saying that it was not part of the recall and that I would have to pay for it out of pocket which is completely incorrect as I have also confirmed with another dealership that it is part of the recall after discussing that with them they took it back in they said they'd look at it according to the paperwork they gave me when I picked it up yet again it said that he had clocked in for 2 minutes so I obviously was concerned with the alignment so I called another dealership and asked if I could take it into them. Long story shorts the safety recall had never been performed at all!

Filed May 3, 2024 · Steering · 121,000 miles · CA

The contact owns a 2013 Lincoln MKT. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering wheel was seized. The contact was able to drive the vehicle to the shoulder of the roadway. The vehicle was towed to the residence. The contact researched online and discovered the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.

Filed Oct 5, 2023 · Steering · MI

I was driving and the power steering went out while driving. The power steering warning light came on as the steering went out. It was extremely difficult to steer the car. I was fortunate to keep my car under control and stop. Upon investigating how to fix the issue, I discovered the power steering in this vehicle is "electric power steering" thus no way for me to fix it by adding fluid, etc. I was away from home and found an independent garage which told me this seems to be a common problem in this year vehicle and that I had to take it to a Ford Dealership for repair. Upon investigating there are many complaints of this occurring in Lincoln MKT cars. I called Ford Motor Company and there has been no action by the company to alert owners of this and to fix it. This could have had serious consequences because it occurred while the car was in motion.

Filed Jun 12, 2023 · Steering · 207,000 miles · IL

The contact owns a 2013 Lincoln MKT. The contact stated while driving approximately 35 MPH, the power steering assist and traction control warning lights illuminated. The contact immediately felt the vehicle lose power steering assist, and the contact and pulled over. The contact turned off and restarted the vehicle to reset the power steering functionality. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the power steering assist and rack and pinion and steering gear needed to be replaced. The independent mechanic referred the contact to a dealer; however, vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was approximately 207,000.

Filed May 17, 2023 · Steering · 65,000 miles · OK

The contact owns a 2013 Lincoln MKT. The contact stated that while her husband was attempting to drive out of a parking space, the power steering fault message was displayed on the instrument panel. The steering became difficult to operate. The vehicle was taken to the dealer who diagnosed that the power steering needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

Filed Aug 31, 2022 · Steering · IL

For a number of years, since purchasing vehicle new, the "Power Steering Assist Fault" light would come on upon engine startup. The MKT had only about 20,000 miles on it. I had NO POWER STEERING. Per different Lincoln mechanics, the "remedy" was to turn the car off & then restart it to clear light & restore power steering. This worked every time until this past week when after several attempts resulted in still NO POWER STEERING. I was forced to drive for 3 hrs back home with No Power Steering. I've called (2) two different Lincoln dealerships, only to be told this isn't covered under recall R15S18 & would cost approx $3,000 to repair. Why wasn't this VIN# part of the Recall? I called Ford/Lincoln & was told the federal safety agency decides which vehicle VIN#s are recalled, BUT, when I called the federal safety agency they told me specific Vehicle VIN# Recalls are designated by the Manf'r. WHAT?? the federal safety agency told me specific paperwork is on the site stated Manf'r responsibilty on VIN# Recalls. This Steering Problem should be repaired by Lincoln at NO Charge ! As a side note, I have NEVER received a Recall Notice on any item listed on the federal safety agency site related to my 2013 Lincoln MKT, nor can I find a copy of a Recall notice specifically for a 2013 Lincoln MKT on the federal safety agency website. Even though the 2013 MKT is listed on the actual Ford/Lincoln Recall Notice #, letters are only addressed to other Ford/Lincoln models

Filed Aug 1, 2022 · Steering · FL

Power Steering Assist light came on on startup, unable to steer car. Lincoln reports steering rack needs to be replaced, and our car is not covered under the existing recall.

Filed May 1, 2022 · Driver assistance, Steering · CT

driving at 15mph, steering locked and was very difficult to get out of traffic. power steering assist fault came on AFTER the failing. attempted to restart the car several times , power steering never re-engaged

Filed Sep 14, 2021 · Steering · CA

The power steering assist failure began showing up as warning light when started and power steering failed. Restarting the car removed the warning light and the power steering worked again. The restart failed to clear the problem last week and I brought the vehicle into the dealership. I had found on several sites that vehicle in question is included in a Ford recall along with several other vehicle years, makes and models. Specifically, my car is sited stating 2011 to 2015 Lincoln MKT with any engine. The recall calls for replace the steering box and the assist control modular depending on the code the service person found. If the code showed differently, than a reset is to be preformed. Both of these at no charge to the owner. I advised the dealer of these sites that showed the recall. Ford has denied my VIN Number as being included in the recall. This comes despite the part that has failed is the exact same part described in the recall. The dealer states the repair will cost $3,200. Lincoln has expressed no concern that should the repair be unaffordable to owners the vehicles with this failure the vehicle is drivable, however without power steering a major safety issue is born. Lincoln claims only the part that was made in a certain plant will be covered. I understand them wanting to limit their damages by saying parts made by whoever their agent was for that group of parts have a defect and therefore the recall is limited to those with parts made by that agent. It would seem prudent if not just obvious if failures occur beyond cars with parts from the plant they have restricted the recall, that it be opened to all the parts made by any agent. Its easy to think that its not the way the part was made but the fail lies in the design or use of the part. And therefore the car manufacture is responsible for any vehicle that had the identical sister to the recall part installed. This is a matter of geographic part plant locations and not limited isolated failures.

Filed Jun 10, 2021 · Steering · 99,286 miles · FL

The contact owns a 2013 Lincoln MKT. The contact stated while driving 5 mph, the power steering failed, making the vehicle difficult to steer. The contact stated that the power steering warning light was illuminated. The vehicle was towed to a local dealer and diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to the federal safety agency campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 99,286.

Filed Jan 28, 2020 · Steering · 65,000 miles · ND

Power steering stop working and error code "power steering assist fault" is displayed

Filed Jun 25, 2019 · Steering · 157,504 miles · NJ

Tl* the contact owns a 2013 lincoln mkt. While the vehicle was in the park position, the contact attempted to start it and reverse out of the parking lot. However, the power steering assist faulty warning indicator illuminated and the steering wheel seized. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel needed to be replaced. The vehicle was not repaired and the failure recurred. Maplecrest ford lincoln of union (2800 springfield ave, suite 1, vauxhall, nj 07088) was contacted to schedule a second diagnostic appointment. The manufacturer was not made aware of the failure. The failure mileage was approximately 157,504.