The recall states "the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse." So far this has not happened. My complaint is that in a year's time Lincoln has failed to contact me as the vehicle's owner to resolve this recall.
2015 Lincoln MKZ Hybrid: backup camera failure
5 of the 13 complaints about the 2015 Lincoln MKZ Hybrid describe backup camera failure.
- owner complaints
- 5
- of this car's complaints
- 38%
- recalls
- 0
Backup camera failure by model year
- 20161
- 20155
- 20141
What owners say
Received Safety Recall Notice the federal safety agency 25V695 in October 2025. Lincoln has not been diligent in providing a timely remedy for replacing the rear view camera in my vehicle. Rear view cameras are not an item that should take 10 months to replace with a new component. the federal safety agency shouldn't allow car manufacturers to issue Safety related recalls that are not rectified with 120 days. An excuse of "parts are not available" is not acceptable when Lincoln is building new cars with this new rear view camera every day.
The contact owns a 2015 Lincoln MKZ. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the rearview camera displayed black and white lines, and occasionally camera image was inverted or distorted. The failure mileage was unknown.
Some times the rear back-up camera dash board display will turn off while maneuvering in reverse. Sometimes it will turn off to answer the phone, while the car is moving in reverse. And other times it will flicker then return to the home page. The dealer says its working normally and they can't duplicate the problem. However its happened at least a half dozen times since I've owned the car, in the past 2 yrs. The problem seems to happen when the car is moving in reverse usually when backing out of a parking space with parked cars on either side of me. The car has a sony information center and back-up camera and cross traffic alert and speed sensing radar. Other then that the car drives impeccably.
Vehicle was parked in a parking space at a major store chain location almost level with a slight slope to the rear of the car. Car was in park upon starting engine, then pressed the reverse button, took foot off the brake, and the car drives forward instead of reverse. Then immediately stepped on the brake. Repressed and verified that the reverse button was lighted, the back up camera was appearing on the screen, and the r indicator near the speedometer was highlighted. Then removed foot from brake pedal and slowly pressed on the accelerator and once again the car moved forward and made a loud banging sound and the car jerked like it had struck something. Immediately stepped on the brake, put car into park and turned it off, got out to check front area to see if it had struck an object. No object had been struck, so it appears the loud banging sound and jerking motion may have been caused by the transmission? Got back into the car restarted the engine, pressed the reverse button, this time the car moved backwards as it should. Drove straight home and let car sit until next day when I took car to the lincoln dealership service dept who kept the car for 5 days and said they could not find anything wrong with the car. I am concerned this could be a major safety issue?
Service bulletins that may apply
- Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON...
- Certain 2014-2020 Model Year Multiple Vehicle Lines
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced
- Inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford...
Related recalls
No recalls on record for this model year.
Questions about the 2015 Lincoln MKZ Hybrid backup camera
Is backup camera failure a common problem on the 2015 Lincoln MKZ Hybrid?
5 of 13 owner complaints about the 2015 Lincoln MKZ Hybrid (38%) mention backup camera failure. The model year with the most reports is 2015.
Is there a recall or service bulletin for this on the 2015 Lincoln MKZ Hybrid?
There are 0 recalls and 6 service bulletins for the same area of the car. Check them below with your VIN.
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