The headlights do not work at all for either low or high beams making the vehicle unsafe to drive especially during rain or at night. There is not only moisture but quite a bit of water accumulated inside both headlights. This vehicle was recently purchased on september 2015 as a certified pre own which comes with full limited warranty. I took the vehicle to the dealer to service the issue but they indicated that the repair or replacement was not covered by the warranty. Their estimate to repair it is $1,900.00 I strongly believe that is more a manufacturer safety issue than a warranty claim. I did research and there are no recalls on the headlights for my particular vehicle, but there are several complains calling it a condensation issue on 2010 mazda 3s. It was also strange that the dealer rep commented that the vehicle may have been in a crash when the carfax report indicated the opposite and we have thankfully been accident free since its purchase. Please review and advise.
2010 Mazda MAZDA3 lights complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
Started to notice sticky residue on the inside of the windshield. Hard to clean off making for a visibility issue. Days later after the vehicle had been parked noticed the dashboard was very sticky and appears to be melting. After some investigation online realize this is an going issue with these cars and others. I.e. Toyota/lexus .
Design flaw of headlight has caused condensation to form in headlight assembly causing xenon bulb to short circuit and blow on driver's side headlight.
The housing unit of one headlight begain retaining moisture and condensation and subsequently began shorting out. The dealer informed me that the complete housing unit will need to be replaced, and it is at a substantial cost. Now, the second headlight is doing the same.
There are (3) existing the federal safety agency reports on this that I am aware of: 10037949. 10037655 & 10052155. Purchased a 2010 mazda 3 off a dealers lot 1.5 weeks ago. The following day while driving the left head light was out. There was condensate in the lens. The car has hid lights. To access the bulb the car bumper etc. Had to be removed. Local shop replaced both bulbs and ballast. Cost $1,200 +. Three days later the same bulb went out. Shop is now replacing the lens and ballast (again). $1,898. After checking on the internet we found that it a common problem for this car's headlight lens to leak. Some people reported multiple failures with the same problem. Mazda has 3 service bulletins on this problem for this year car. 09-003-13, 09-005-11, & 09-057-10.
Moisture has entered both head lamps causing failure of bulbs and hid control units. Complete lighting failure while driving.
I have noticed that my headlight assemblies fill up with water and condensation after rain showers or car washes. No modifications have been done to these assemblies.
Condensation forms in headlight housing causing hid module to short circuit and headlight to fail. Safety concern regarding visibility could lead to accident. Manufacturer refuses to take blame for faulty construction leading to malfunction resulting in consumer having to pay full cost of headlight assembly and new hid module.
Both headlights shorted out at the same time. One minute they worked and the next the did not. Had to wait to move car and take to dealership till day light since this happened in the dark. Luckily we had stopped so they did not fail while driving. Found out upon inspection this is a problem due to the moisture the headlamp case allows inside. We had complained about this moisture previously back in 2011 and 2012. We had been informed it was a defect just as we had been told with our 2004 mazda 3. Interesting enough we find out that in the 11 times our vehicle was serviced at galpin mazda in 2012 there had been a service bulletins on this exact issue and recommended to replace the defective headlamps. Galpin did nothing. Never even mentioned anything but simply responded with " its a known defect." service bulletin #sb-09-003-13. Another service bulletin #09-005-11, and another #sb-09-057-10. Upon speaking to other mazda mechanics, we learned this has been an ongoing issue. We had experienced it for years with our 2004 as stated previously but never realized it was the inside condensation causing the bulb to blow. The fact that mazda knowingly continued manufacturing these defective headlamp casings and never recalled them is unacceptable. What if we had been driving when they failed? As it was we have spent 2 months now dealing with both mazda and galpin, who both want to wash their hands of any wrong doing. This is unacceptable. This is a safety issue. Mazda knows it. Dealers know it, yet it is allowed to continue. The cost to replace the parts now are over 3 thousand dollars. We are supposed to pay for their constant and knowing errors. That is not acceptable and they need to be stopped and made to fix this problem before somebody dies in an accident with them failing.
Condensation formed inside drivers headlight causing a failure of the drivers side hid (xenon) headlight and ballast. Existing tsb (the federal safety agency reference #10037655 tsb reference #sb-09-057-10) for this condition. This needs to be upgraded to a recall so mazda cannot refuse repair due to out of warranty vehicles for time/mileage. This is a known defect as shown in the above referenced tsb and mazda is refusing to fix when vehicle is out of the 3yr/36,000 mile warranty. Corporate mazda has been in contact with local dealership which has verified that hid lamp/ballast failure was directly caused with condensation from above referenced tsb. After verification from local dealership, mazda corporate (800‑222‑5500) refuses to assist with getting vehicle fixed and operating correctly and safely.
Water intrusion and condensation build-up inside the headlamp assembly causing major damage and required whole unit replacement. Usually happen after a rainstorm or car wash. This had occurred to both headlamps on my vehicle. The first incident happened in april 2012 to the passenger-side headlamp assembly after I washed the vehicle. The last incident happened in october 2013 to the driver-side headlamp assembly after a rain storm.
The headlights on my 2010 mazda 3s shine 25' distant 7' off the ground mazda says its designed that way. This is a safety issue. Mazda says the lights are adjusted as high as possible and nothing can be done.
Mazda has issues with condensation in front lights and real lights leading to excessive water building up in light cavity. The water restricts light and has shorted out headlight bulb on several occasions as I drove down the road. This causes a serious issue at night as I am driving. Mazda and dealer refuse to fix sighting bulletin from mazda that this is a known problem and not to fix unless light enclosure is full of water.
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