Tl* the contact owns a 2012 mazda 3. While driving 30 MPH, the sun roof exploded without warning. There were no injuries. Tacoma mazda in tacoma, washington stated that they were unaware of the failure ever occurring in the past. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.
2012 Mazda MAZDA3: sunroof shattered
5 of the 226 complaints about the 2012 Mazda MAZDA3 describe sunroof shattered.
- owner complaints
- 5
- of this car's complaints
- 2%
- typical mileage
- 22,000
- recalls
- 1
Is there a fix? There is 1 recall and 14 service bulletins for this area of the car. See below
Sunroof shattered by model year
- 20242
- 20211
- 20182
- 20171
- 20161
- 20154
- 20144
- 20125
- 20113
- 20109
What owners say
Vehicle was parked in the drive way when for no reason, the moonroof exploded. The glass had no previous impact from rocks, etc. It was a mild day, not hot and not cold.
Driving with no traffic in front of me and moonroof exploded. Did not see or hear a rock, just heard what sounded like a gunshot. Pulled offer right away and moon roof was shattered. It looked like it blew out as opposed to smashed in.
Overnight, the moonroof glass broke along the forward leading edge parallel to the metal brace that is in contact with the glass beneath it. Upon closing the door, the fractured glass bowed up and pieces of the shattered glass ended up on the front edge of the roof. Pictures are available, if needed. Note: no debris was found on the moonroof suggesting there was no impact from any outside source. Note: it was negative six degrees fahrenheit when discovered.
While driving about 60 MPH on the freeway I heard a loud bang and shattering sound followed by rushing wind. The sound was right by my head and I saw shards of glass flying in my rearview mirror. I pulled over to the side of the road to see what happened. The sunroof had shattered on my 2012 mazda 3. I only had about 20000 miles on it. No one was injured because I had the cloth interior closed, but had I been driving I could have easily taken glass in the face and crashed. My sunroof was defective and mazda claims it has no responsibility in the matter. They say it must have been caused by a pebble even though there were no other cars around and I was driving at 5:30 in the morning. Their reason for this belief is that if they are defective they "usually break earlier."
Service bulletins that may apply
- Exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows
- Exterior trim heat damage when parked near a glass building or Low-E windows
- When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine
- Dashboard upper panel warping.
- Caution
- Some customers may complain about the dashboard upper panel just above the information display (a) is...
- When removing parts from a vehicle, take caution of this symbol "r"
- Some vehicles may exhibit rust or blistering on the inner side of the liftgate/trunk lid, where it...
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
- Risk
- If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
- Remedy
- Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.
Recall number 16V644000 · Recall details
Questions about the 2012 Mazda MAZDA3 sunroof shattered
Is sunroof shattered a common problem on the 2012 Mazda MAZDA3?
5 of 226 owner complaints about the 2012 Mazda MAZDA3 (2%) mention sunroof shattered. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2012 Mazda MAZDA3?
There is 1 recall and 14 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Mazda MAZDA3
Headlights 34Check engine light 21Loss of power 12ABS 8Airbag light 7Fuel leak 7Jerking 7Stalling 7Power steering loss 5
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