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June 20, 2017 Service bulletin

Caution

Mazda technical service bulletin SA-050-17 for 2010-2013 Mazda MAZDA3, 2013-2016 Mazda CX-5 and 2012-2015 Mazda MAZDA5 and others.

Bulletin number
SA-050-17
Component
Structure: body: hatchback/liftgate: hinge and attachments
Summary
CAUTION: At no point during the repair for Recall 9916H (LIFTGATE STAY DAMPER SAFETY RECALL) should "Vise-Grips" or other similar tools be used to hold the lift gate stay dampers. Use only the tools specified in the recall. Vice Grips or other similar tools can easily damage the stay dampers. NOTE: Stay damper parts received with Vice Grip marks will not be covered under warranty.

Owners of these vehicles have filed 325 complaints in the body category.

Vehicles covered

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