2015 Mercedes-Benz C300: backup camera failure

Filed Jun 15, 2018 · Electrical · 40,000 miles · FL

Entertainment unit does not work at all. Happened out of nowhere one day turned on the car and it was frozen. Back up camera 9/10 times does not work and when it does it turns on after you have backed up and are already going forward. Unit freezes unable to change or do anything to the unit itself. Occasionally a blue screen pops up for 1-2 seconds and goes to the initial start up screen for a while. I went to my local dealership and the admitted of hearing about this problem from other owners with the same issue and said there was nothing that could be done cause they have no idea how to fix it, I mean that's absurd.

Filed Apr 16, 2018 · Electrical · 60,000 miles · CT

There is a serious problem with the vehicle mentioned above. The entertainment system and the rear camera do not work. This is a serious safety concern regarding the rear camera. The c-class is designed in such way that you depend on the camera when reversing and it is very difficult to see the rear view when backing and looking from all angles. I called your hq in maryland for assistance, they were unaware of potential reported problems. Their best answer was to call the dealership. The following day, I received a phone call from new country motor cars mercedes benz of hartford, ct stating that they have not heard of this problem and its very unlikely that it was associated with the recent recall regarding this vehicle. Upon arrival, and retelling my story to the service advisor helder crespo, he told me that their received numerous complaints about this particular vehicle make and that other customers are affected by this similar problem. It been three weeks, I have not heard anything from mb or dealership. I am quiet appalled by this matter and shocked by the improper communication from mb to their loyal customers. Is this 'the best of nothing' customer relation?! I am extremely dissatisfied how this matter is being handled and that not even one single person who knew about this issue did not even apologize for the inconveniences that this had cased me.

Filed Mar 30, 2018 · Driver assistance · NY

My navigation and central control panel not functioning and freezing with message "please wait". Caused so many safety problems, including backup camera not working, temperature control and airflow screen not showing up, bluetooth phone system not working to take hand-free calls, and no radio station is working and/or only one unknown radio station tuneup but can't switch to another station at all to listen highway traffic information. It's been already 3 weeks and I visited dealership and called mercedes benz customer services but no help/solution available so far. Asked me to just wait few more days.

Filed Mar 30, 2018 · Electrical · 30,000 miles · CA

I have a 2015 mercedes benz c300. I have not even owned the car for one year and I have already had a whole list of problems that are not being resolved. The stereo quit working, the back up camera doesn't work, the AC works on and off, and my hands free does not work at all. This all happened one day when I turned on my car to leave work. The stereo was frozen and it has stuck like that. Mercedes has not sent out a recall or any notification at all. I took the car to the dealership and they sent it back with no idea of when it will be fixed.

Filed Mar 27, 2018 · Electrical · 24,000 miles · TN

Tl* the contact owns a 2015 mercedes benz c300. The contact stated that the digital screen used to utilize the back up camera, radio and blind spot failed to operate. The contact was concerned that the failure would result in a crash. The vehicle was taken to mercedes benz of collierville (4651 s houston levee rd, collierville, tn 38017) where they informed the contact that the failure occurred due to the xm radio system was updating. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was a temporary software update available. The vehicle was taken back to the dealer and the vehicle was repaired however, the failure recurred. The approximate failure mileage was 24,000.

Filed Mar 23, 2018 · Electrical · 20,020 miles · PA

2015 mercedes benz c300 (w205) hacked satellites issue on mon mar 19, 2018 affecting command/audio 20 system initial issue: *bluetooth audio would not connect subsequent issues: *radio selection freezes all operations for about 60-seconds, and does not provide access to radio *bluetooth disabled permanently in system settings *USB devices will not connect and places command into persistent waiting state *backup camera did not display on at least two occasions concerns with current state, fri mar 23, 2018: safety *cannot use hands-free features of phone, endangers driving while holding a phone (which is illegal in many states/localities) *backup camera dysfunction could cause an accident while backing up (see attachment for more info.)