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2013-2017 Mercedes Benz B-Class Electric, Mercedes-Benz AMG C63 and others recall: communication

Mercedes-Benz USA, LLC. reported this safety recall on November 1, 2019. It covers about 24,226 vehicles.

vehicles affected
24,226
reported
Nov 1, 2019
owners notified
Dec 23, 2019
related complaints
479

Communication

What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit:
Risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019120008.

Recall number 19V787000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 479 complaints about electrical problems.

2014 Mercedes Benz B-Class Electric2015 Mercedes Benz B-Class Electric2013 Mercedes-Benz AMG C632014 Mercedes-Benz AMG C632015 Mercedes-Benz AMG C632016 Mercedes-Benz AMG C632015 Mercedes-Benz AMG C63S2016 Mercedes-Benz AMG C63S2017 Mercedes-Benz AMG C63S2014 Mercedes-Benz AMG Cla452015 Mercedes-Benz AMG Cla452016 Mercedes-Benz AMG Cla45

Questions about recall 19V787000

Is there a recall on the 2013-2017 Mercedes Benz B-Class Electric, Mercedes-Benz AMG C63 and others communication?

Yes. Recall 19V787000, reported on November 1, 2019, covers about 24,226 vehicles.

What is the fix for recall 19V787000?

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019120008.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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