2006 Mercedes-Benz E350: fuel pump failure

Filed Dec 14, 2022 · Fuel system · MD

I recently started smelling gas in my car after refueling. I was told by my mechanic that Mercedes was replacing fuel pumps and fuel tanks free of charge . Mercedes Benz customer care has advised this isn't so. This is an expensive repair and I am hoping Mercedes Benz can cover the cost of this repair and if not, offer substantial assistance.

Filed Nov 11, 2022 · Fuel system · CA

In June 2017, I received a letter from Mercedes-Benz of America informing me that the warranty of the fuel system in my vehicle is extended to 15 years. In that same year, I had my whole fuel tank replaced by an authorized Mercedes Benz dealer in San Jose, California due to strong smell of fuel by the rear wheel well on the driver side of the car. The repair was fully cover by MB-America under this extended warranty. On November 3, 2022, I experienced the same fuel smell from the same place of the car (i.e., driver side rear wheel well) and was told that the repair will not be cover at all, even though the fuel system in my car is only 5 years old. I am writing to suggest that you impose a 15 years warranty on the fuel leak replacement parts. MB needs to stand behind their product if it was their OEM parts and done by their authorized dealer. In my case the new fuel smell was due to a cracked Fuel Pump Assembly (Part # 211 470 60 94) which was found in the brand new fuel tank installed in my car in 2017. My car is now repaired at a local shop at a fraction of the cost that MB-San Jose would have charged me. My hope is for you to help future similar customers who will experience similar issue avoiding this unjust expense. Thank you very much, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed Aug 19, 2022 · Fuel system · CA

The car would not start as the fuel pump was faulty and is part of the tank design. Mbz knew of the problem because they repaired or replaced some of the cars but I was never notified till the problem. It cost me under $3,800 to repair and replace the gas tank even though they repaired a lot of cars. My repair was finished on 05/14/18. I paid $3,409.33 for the repair and I want to be reimbursed for it. I filed a complaint back in 05/31/2018 under the complaint number [xxx]. I need help to get my money back. This was a bad design on their part. Thank you, [xxx] the car would not start fuel pump faulty and is part of gas tank bad design cost me close to $3800, some paid by mbz. Mbz replaced 2009 gas tanks for free under warrenty but would not do mine. This is a bad design they should have told me about it so I would not buy the car. It is stupid to have to reaplce gas tank in order to replace a fuel pump in 2012 I had gas leakage from the same area and I paid to fix it they should have told me this would be a problem. Instead they kep silent when I take my car for service they always list of things to do so I can spend more money at the dealership why the [xxx]no body bothered to tell me about this problem that it would cost me a lot of moneyto fix . This car has cost over $60,000 to buy and I did not pay that kind of money for a car to last me only 12 years. Mbzs are supposed to last 30 years or more so ifeel cheated big time I think they are hiding this because they will get sued big time and I hope they do bothe the dealership and the mbz company. The dealership is mercedes benz of valencia in valencia, ca 91355. Phone number 661‑753‑5555. I have the necessary paperwork. I would like to be reimbursed fro all the cost, the 3 weeks without a car and fro the pain and suffering they have caused me and so it will be a lesson to mbz and their dealers not to pratice this fraud. I am available for an interview or more information as needed. Regards, [xxx] information redacted pursuant to the freedom of information act

Filed Dec 31, 2021 · Fuel system · TX

Noticed strong gasoline odor in left rear wheel well after filling the vehicle with fuel. Since the vehicle had just been repaired for an unrelated issue at a local Mercedes dealer, I took it back to them for troubleshooting. They diagnosed the problem as a leak at the seal on the fuel pump in the tank. I researched this issue and found it is a recurring problem for which Mercedes had offered a warranty extension of 15 years. This extension expired for my vehicle in July 2020. Cost to repair was $3,256 as after a 10% discount. I was not informed of this issue or the extended warranty despite having the vehicle serviced at Mercedes dealers multiple times since purchasing it in 2008.

Filed Jul 31, 2021 · Fuel system · CA

Leaking fuel tank and gaskets. A strong smell of fuel internally in the vehicle and externally with a full tank of fuel. Mercedes Benz Warrantee extension PE#12001 "Covered Fuel Tank Components." Mercedes Benz denied claim because of PZEV vs non-PZEV type of vehicle. Both vehicles PZEV and non-PZEV, both use the same plastic gas tank, sending units, and fuel pump in their respective vehicles. How did the federal safety agency agree to cover non-PZEV vehicles only.

Filed Jun 16, 2021 · Fuel system · 104,000 miles · SC

The contact owns a 2006 Mercedes-Benz E350. The contact stated while the vehicle was stationary, she started to smell an abnormal fuel odor from the rear driver’s side seat. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the fuel level sending unit and the seals and gaskets to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that she was unable to continue driving the vehicle due to odor. The contact towed the vehicle to another local dealer, Mercedes-Benz of Myrtle Beach (936 Jason Blvd, Myrtle Beach, SC 29577, (843) 848-6800) where it was diagnosed with needing the fuel tank, fuel pump, fuel line and all the seals and gaskets needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 104,000.

Filed Jun 12, 2018 · Engine, Fuel system · 155,600 miles · VA

Fuel pump leaking fumes (and fuel?). While parked and preparing to come home the fuel pump failed and the car refused to start. It will not be repaired unless it is under the extended warranty. I am trying to learn if it will be covered under a extended warranty.

Filed May 31, 2018 · Fuel system · 168,870 miles · CA

The car would not start fuel pump faulty and is part of gas tank bad design cost me close to $3800, some paid by mbz. Mbz replaced 2009 gas tanks for free under warranty but would not do mine. This is a bad design they should have told me about it so I would not buy the car. It is stupid to have to replace gas tank in order to replace a fuel pump in 2012 I had gas leakage from the same area and I paid to fix it they should have told me this would be a problem. Instead they kept silent when I take my car for service they always list of things to do so I can spend more money at the dealership why the [xxx] no body bothered to tell me about this problem that it would cost me a lot of money to fix . This car has cost over $60,000 to buy and I did not pay that kind of money for a car to last me only 12 years. Mbzs are supposed to last 30 years or more so ifeel cheated big time I think they are hiding this because they will get sued big time and I hope they do both the dealership and the mbz company. The dealership is mercedes banz of valencia in valencia, ca 91355. Phone number 661‑753‑5555. I have the necessary paperwork. I would like to be reimbursed fro all the cost, the 3 weeks without a car and fro the pain and suffering they have caused me and so it will be a lesson to mbz and their dealers not to pratice this fraud. I am available for an interview or more information as needed. Regards, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jan 15, 2018 · Fuel system · MA

Fuel smell inside cabin. Was told fully covered on extended warranty due to tsb no. P-47-10-63 parts covered are fuel tank, fuel filter/sender, fuel pump, gasket, seals and retention rings. Dealer calls to say it is the fuel sensor and is not covered! And cost is 1400.00. Fuel sensor is sitting on top of the fuel filter/sender and is plugged into it!!! How can your agency allow mb to skirt covering such a closely related part in this safety investigation by the odi????

Filed Sep 22, 2017 · Fuel system · 100,000 miles · FL

After refueling my mercedes w211 I getting fuel leak fro the fuel pump. I found a info that nhsa closed case 2014 because mercedes extended warranty for 25 years regardless on mileage. They are telling that is not for my car. But I have issue like all those cars: plastic pump cover is cracked and fuel is leaking from the top of pump and running outside. Looks like total scam from mercedes side. They telling that my tannk is different and not covered by that extended warranty, but leak is from the pump and there is tons complains about same issue from thpse tanks too. For me looks that they extended warranty on cheaper repair tanks and not fixing expensive ones with same issues. Please, please help me because they wanna charge me 4200$ for this repair and not fixing under extended warranty.

Filed Sep 6, 2017 · Fuel system · 161,580 miles · CA · crash

My mercedes benz e350 2006 failed to start intermittently due to fuel pump failure. My car was hit by an uninsured motorist, since then, my car became unreliable to start, my car falls into a metal type of fuel tank. There was a recall #08v303000 which states that in the event of vehicle crash, the electrical fuel pump may fail to deliver the needed fuel to start the engine, but my VIN is not on the list, however, during investigation ea 13-003 for fuel system, warranty has been extended to 15 years, warranty has been extended to 15 years with unlimited miles for the fuel pump on the subject vehicle. Penske refuse to honor the replacement of my fuel tank because according to the asst. Service manager, the warranty only affect on the plastic type of fuel tank. Is this really true? My car has 161,927 miles and he said the metal type fuel tank can only be replaced 150,00 or below. By the way, in order replace the fuel pump, the whole fuel tank should be replaced because mercedes benz systematically integrated and redesigned the whole fuel propulsion to avoid the nagging problem of avoiding the nagging problem of fuel leak from fuel pump. Please, I need your advice on this matter whether if the metal type of fuel tank of 2006 mercedes benz e350 is not included in 15 years warranty with unlimited mileage.

Filed May 2, 2017 · Fuel system · CA

Leaking fuel pump, emitting gas odors in back seat for several years. Could not fill up gas tank or the smell is too much. Not safe to travel with friends in the car. Eventually the fuel pump stopped working and we were forced to repair it by purchasing an entire new gas tank including two fuel pumps which are enclosed in the system. Other mercedes like ours have had their gas tanks replaced or under warranty by mercedes, but they do not include our VIN number (?) it is exactly the same problem as the other cars. They refuse to compensate us for this unsafe problem that mercedes has refused to adequately take care of for the safety of their customers. We went to mercedes in temecula california a couple times during last year and this year asking them to take care of it. They refused. We didn't want the car and it's problems anymore so sold it after we paid more than $3,000 to fix their problem. We were recently informed that mercedes was offering compensation, so we had our mechanic submit all the documents for the mercedes factory original part that we had to replace, but again they refused to compensate us. They don't seem to be avoiding to take care of their unsafe problems with these models.