The contact owns a 2013 Mercedes-Benz E350. The contact received notification of the federal safety agency Campaign Number: 17V017000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the recall notification stated mobile repair service was available however, the contact was declined the mobile repair service. The contact stated that she had been attempting to have the recall repair completed for almost a year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2013 Mercedes-Benz E350 airbags problems
47 complaints (29% of all complaints for this car). Typical mileage when it fails: 49,500. 2 crashes reported.
- owner complaints
- 47
- of this car's complaints
- 29%
- typical mileage
- 49,500
- crashes
- 2
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Mercedes-Benz E350 airbags problems in other years
Related recalls
Air bags: frontal
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.
- Risk
- An incorrect air bag may not function properly in a crash, increasing the risk of injury.
- Remedy
- Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 21V638000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 18V043000 · Recall details
Air bags: frontal
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
- Risk
- If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
- Remedy
- MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 17V627000 · Recall details
Related investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
EA21002
What 2013 Mercedes-Benz E350 owners say
Most recent owner complaints, unedited.
Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.
Jan 18,2019 manufacturer recall number2019010001 the federal safety agency recall number19v010 recall statusrecall incomplete, remedy not yet available mercedes benz alerted me of the problem 2 years ago and has done nothing to resolve the issue nor provided the timing to do so. I own a luxury, very expensive model. Per the recall, the faulty air bag is dangerous. It stated that: ' under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the inflator to explode. A passenger-side inflator explosion during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.' I do not feel safe driving my car. This is a major problem and it is their obligation to correct a defect that is a major safety issue. Safety risk: according to takata, in the event of an inflator explosion, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants. Remedy: an authorized mercedes-benz dealer will replace the passenger-side airbag. Please advise how I can resolve this issue and have the necessary repair completed now. I cannot wai any longer, other wise, I will seek legal damages. I would prefer a faster way to resolve this rather than going to court.
Tl* takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of the federal safety agency campaign number: 19v010000 (air bags) however the part to do the recall repair was not yet available. The contact informed mercedes-benz of louisville (2520 terra crossing blvd, louisville, ky 40245) and the manufacturer of the recall notification and was informed that the VIN was pending though the parts were available, but the recall repair could not be performed until the pending status was released on the VIN. The contact had not experienced a failure. Vin tool confirms parts not available.
The air bag sensor is bad
Tl* takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of the federal safety agency campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer mercedes-benz of north olmsted (28450 lorain rd, north olmsted, oh 44070) was contacted and confirmed that parts were not yet available. The manufacturer was contacted several times and was unable to confirm when parts would become available. The contact had not experienced a failure. Vin tool confirms parts not available.
2013 mercedes benz e. Consumer writes in regards to takata airbag safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
I've been told for over 2 years now that mercedes was going to replace these takata airbags. It was supposed to be done no later than may 2020. Still nothing nor any follow up from mercedes.
Tl* takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of the federal safety agency campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. Viti mercedes-benz (975 fish rd, tiverton, ri 02878, (401) 352-6555) was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt*jb*dt
Tl* takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of the federal safety agency campaign number: 19v010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Questions about the 2013 Mercedes-Benz E350 airbags
Does the 2013 Mercedes-Benz E350 have airbags problems?
Owners have filed 47 complaints about the airbags of the 2013 Mercedes-Benz E350, 29% of all its complaints, more than any other problem.
At what mileage do 2013 Mercedes-Benz E350 airbags problems start?
The typical (median) mileage in owner complaints is 49,500 miles.
Was there a recall on the 2013 Mercedes-Benz E350 airbags?
Yes, 3 recalls: 21V638000, 18V043000, 17V627000. Check your VIN to see if your car still needs the free repair.
What year does the Mercedes-Benz E350 have bad airbags?
The Mercedes-Benz E350 model years with the most airbags complaints are 2011 (108 complaints), 2012 (84 complaints) and 2010 (68 complaints).
Other 2013 Mercedes-Benz E350 problems
Brakes 32Body 18Engine 15Suspension 13Electrical 12Fuel system 11Steering 10Acceleration 9Wheels 8Transmission 7Visibility 7Driver assistance 4Tires 3Seat belts 2Lights 1Seats 1
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