UPDATE TO EXISTING COMPLAINT XXX Vehicle: 2020 Mercedes-Benz GLB 250 | VIN: [XXX] I am submitting an official update to my previous safety recall complaint regarding this vehicle. The safety recall was issued in late XXX, and as of XXX (over 90 days later), Mercedes-Benz still has no remedy available ("remedy not available"). Furthermore, Mercedes-Benz has repeatedly failed to meet its own estimated remedy dates provided to me in writing: 1. Initially promised for XXX by my dealership (Mercedes-Benz of Palm Beach). 2. Later pushed to XXX by Mercedes-Benz USA corporate customer care. 3. As of today, XXX, the dealership confirms the campaign is still closed and Mercedes-Benz USA refuses to provide any new target date. Please attach this update and the uploaded email correspondence to my active file, as the manufacturer is indefinitely leaving an unsafe vehicle without a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Mercedes-Benz GLB 250 electrical problems
11 complaints (20% of all complaints for this car). Typical mileage when it fails: 1,500.
- owner complaints
- 11
- of this car's complaints
- 20%
- typical mileage
- 1,500
- crashes
- 0
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Mercedes-Benz GLB 250 electrical problems in other years
Related recalls
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Recall number 22V365000 · Recall details
Electrical system: wiring: connectors/plugs: accesory power outlet/jack/port/USB/sae/cigarette lighter
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB 250 vehicles. The accessory power outlet for the second-row seating may have excessive voltage due to an incorrect voltage converter socket.
- Risk
- Excessive voltage through the accessory power outlet to a connected device can increase the risk of a fire.
- Remedy
- Dealers will inspect and replace the voltage converter, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021080005.
Recall number 21V526000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.
Recall number 21V058000 · Recall details
What 2020 Mercedes-Benz GLB 250 owners say
Most recent owner complaints, unedited.
SUBJECT: URGENT: Safety Recall Campaign 26V481 / XXX– Unreasonable Remedy Delay and Economic Hardship (VIN: [XXX]). I am formally logging a safety complaint regarding the unreasonable delay by Mercedes-Benz in providing a remedy for the federal safety agency Recall 26V481 (Mercedes Campaign XXX), affecting my vehicle (VIN: [XXX]). The manufacturer reported this critical defect to the federal safety agency on XXX. Despite months having passed, and with owner notifications scheduled for XXX, the remedy remains unavailable. My local authorized dealerships (Mercedes-Benz of West Palm Beach and Delray) have canceled my service appointments, stating they have zero parts allocation from corporate and cannot perform repairs. This vehicle is a commercial asset utilized for peer-to-peer car sharing on the Turo platform. Because this recall involves a severe rollaway risk due to a defective door lock microswitch, Turo has automatically unlisted and deactivated my vehicle to comply with safety regulations. Mercedes-Benz’s failure to distribute parts is causing severe, compounding financial damages due to lost rental revenue, leaving me stranded with an unsafe vehicle that is legally and commercially inoperable. I request that the federal safety agency intervene to hold the manufacturer accountable and expedite parts allocation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?
There's a recall on the display monitor the screen will go black sometimes come back on sometimes never come back on there was a update to fix the issue if the update doesn't work they will have to change the display module or computer that controls it when I brought it to the dealer they want to charge me to replace the display or computer , I called the manufacturer and they refused to fix the recall problem
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But the federal safety agency says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.
The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of the federal safety agency Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I experienced an incident with my recently purchased glb 250 that mirrors exactly the 20200070009 recall that does not cover my VIN. After running the vehicle through a car wash, the dashboard instrument cluster went blank, with no ability to determine speed, fuel levels, etc. Water affected the proper component operation for a period of time, but did eventually return.
On 3/23/2021, my glb 250 started experiencing electrical and engine issues after I had been stopped at a railroad crossing for 15 minutes with the engine running and the car in park. Once the train passed and I was able to drive, my instrument panel started lighting up with every possible warning light and additional warnings that said to not shift gears and go to dealer immediately. I drove approximately 1 mile and stopped at a stop light, at which time all warnings continued to go off. I could not turn the car on or off, could not shift into any gear, the steering wheel was locked. The instrument panel kept flashing and seemed like the car was trying to reboot. As I was on the line with mercedes me to get a tow truck, the car was finally able to shift into drive and I was able to drive to a nearby parking lot. The car seemed to be operating fine but the yellow check engine light was still on. On my 10 mile drive to the dealership the car started experiencing the same issue every time I had to stop at a stop light. Once at the dealership the car continued to throw error messages on the dash.
Check engine light at 1500 miles
The control module for the air conditioning that tells the air when to turn on and off isn't working. Mine went out at 1200 miles. Brand new model 2020 january. There are 120 computers on this vehicle
Questions about the 2020 Mercedes-Benz GLB 250 electrical
Does the 2020 Mercedes-Benz GLB 250 have electrical problems?
Owners have filed 11 complaints about the electrical of the 2020 Mercedes-Benz GLB 250, 20% of all its complaints.
At what mileage do 2020 Mercedes-Benz GLB 250 electrical problems start?
The typical (median) mileage in owner complaints is 1,500 miles.
Was there a recall on the 2020 Mercedes-Benz GLB 250 electrical?
Yes, 3 recalls: 22V365000, 21V526000, 21V058000. Check your VIN to see if your car still needs the free repair.
Other 2020 Mercedes-Benz GLB 250 problems
Body 14Engine 6Suspension 6Fuel system 5Airbags 4Steering 4Acceleration 3Brakes 3Driver assistance 3Transmission 2Locks 1Seat belts 1Visibility 1Wheels 1
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