2011 Mercedes-Benz ML350: won't start

5 of the 111 complaints about the 2011 Mercedes-Benz ML350 describe won't start.

owner complaints: 5
of this car's complaints: 5%
recalls: 0

Is there a fix? 13 service bulletins cover this area of the car. See below

Won't start by model year

2015
1
2014
1
2012
2
2011
5
2010
2

What owners say

Filed Mar 12, 2020 · Airbags, Electrical · NY

I put my key into the ignition and it would not start. I had a tow truck to come and get my vehicle and they charged the vehicle and would not go into neutral or drive. I know that I probably need a new battery but this was scary.

Filed Oct 11, 2016 · Electrical · TX

Eis the key will lock/unlock car, will turn in ignition but will not start car

Filed Jul 26, 2016 · Electrical · TX

There was a service campaign no. 2013040001, issued april, 2013 from daimler ag, the manufacturer of mercedes- benz vehicles, for models 164 , x164, 251, model years 2011-2012. It stated that "due to a supplier process issue the electronic ignition switch does not correspond to specification which may lead to a no start condition when turning the key." I am the second owner of this vehicle, purchased december, 2014. Sunset auto sales purchased this vehicle in december, which is my husband's car lot. The vehicle was doing this randomly and dealership could not find fault code. Dealership had to replace ignition switch july 22, 2016 and invoice states " found eis to be defective. Replaced eis and problem no longer detected at this time." I contacted mercedes customer care service to have this repair compensated and was told my vehicle was not in the recall, there wasn't any recall for the eis, and they didn't know how my vehicle had been taken care of and would not compensate for this. I was not aware of any method to take care of vehicle that would care for the eis. My vehicle year and model was included in this campaign, that had no end date, I might add. I explained that being stranded because of a no start situation would not be good, given my medical condition. I feel because the ignition switch is a documented defect, described in the service campaign letter with no end date, mercedes should have compensated me for this expense.

Filed Feb 29, 2016 · Electrical · 57,913 miles · CA

While vehicle is stationary, turning key in the ignition switch may or may not start the vehicle or turning key in ignition may experience a delay before vehicle will start or it may require turning the key in the on and off position several times before starting. After a no start situation, it may take several minutes before vehicle will finally start.

Filed Feb 26, 2013 · Electrical · 19,000 miles · MA

Was driving to work on the highway in the rain and the truck jerked over to the right without me doing it. Its happened three more times since then. The dealership cannot duplicate the problem so therefore there is no problem. My ignition switch needed to be replaced at 20,000 miles. My keys would not start the truck for an entire week straight on the 1st or 2nd attempt. Finally on the 3rd try the truck would start. Its a year and a half old. When they connected it to they're computer it did not read any error codes. It had to not start there for it to code. Now my truck is back in the shop because the gear shift gets stuck in p. I asked to get out of the lease and into another one of their vehicles because the car is unsafe to drive and the answer was no. Because the computer says there is nothing wrong with it. I guess its normal when your on the highway for your truck to change lanes without your consent.