2000 Mercury Cougar: sunroof shattered

5 of the 211 complaints about the 2000 Mercury Cougar describe sunroof shattered.

owner complaints: 5
of this car's complaints: 2%
recalls: 0

Is there a fix? 4 service bulletins cover this area of the car. See below

Sunroof shattered by model year

2001
2
2000
5
1999
10
1994
1

What owners say

Filed Mar 28, 2007 · Visibility · 70,000 miles · PA

Tl* - the contact owns a 2000 mercury cougar. The contact stated that the plastic track around the interior of the sun roof was defective. The plastic which held the sunroof in place broke, and there was no other way to hold the sun roof in place without this feature. The failure mileage was 70,000, and the current mileage was 80,000.

Filed Jan 3, 2006 · Visibility · 105,703 miles · CA

I purchased my vehicle new, in 2000. In 2002, after driving the vehicle a total of 38,000 miles, the sunroof assembly broke and needed to be replaced. The dealership I bought the car from covered the work under my extended service plan. Just the other day, while driving my car, the sunroof assembly broke again. This time though, the sunroof detached from my vehicle. Thankfully, I was driving on a road that had little to no other traffic. Had I been driving the vehicle to work during rush hour, the sunroof would have most surely caused an accident. Also, it appears that the sunroof assembly failing is a well known problem, as it is documented on www.cougarsunroof.com. If quality is indeed job 1 at ford, why would they not fix an obvious design flaw?

Filed Jul 19, 2004 · Visibility · 39,000 miles · FL

Sun roof broken on my 2000 mercury cougar 1) there was no warning leading up to it breaking. 2) I was opening the sun roof and then a loud "pop" noise and it wouldn't move. Ford used plastic rails for the sun roof and they can't support it. They later corrected the newer model cougars with metal rails but they want me to pay almost $1,000 to let them fix it. 3) it is still broken. I payed more for the sun roof in the first place. They should fix it for free.

Filed Mar 29, 2004 · Electrical, Visibility · 35,900 miles · OH

Power windows didn't work as fast, and eventually the car wouldn't start. The same thing happened not two months later. It took eight days to fix the alternator, which had been repaired by that same dealer before and only took 2 days. The day I got it out of the shop the sunroof broke. And then on march 29, on my way to work in the morning, as I was exiting the ramp onto the highway the rpms shot way up and the car "lurched " a few times before finally dying. I pulled over to the side of the road and called a wrecker. Once at the repair shop it was diagnosed as being low in gas, causing the fuel pump to overheat. They also found that the bolt holding the motor to the motorcarriage was missing, but I haven't heard back from them on why. The car presently only has 44,376 miles on it, and one complaint has already been filed with ford.

Filed Sep 13, 2002 · Visibility · IN

Consumer states whle driving the sun roof hinges broke, consumer will fill in additional information pertaining to the same vehicle. Dealer has been notified. Nlm