2004 Mercury Grand Marquis: engine failure

Filed May 9, 2018 · Steering · 50,000 miles · MA

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the steering column seized and made a clicking sound while driving 30 MPH. The failure occurred without warning. The dealer was not contacted. The contact called the manufacturer and was advised to call the dealer. The vehicle was not diagnosed or repaired. The approximate failure mileage was 50,000.

Filed Mar 31, 2016 · Steering · 141,000 miles · NC · crash · 1 injury

Tl* the contact owned a 2004 mercury grand marquis. While driving 50 MPH, the steering wheel seized and the vehicle swirled to the left. As a result, the contact crashed into another vehicle. The contact sustained burn injuries to the arm due to the air bag deployment, but did not require medical attention. A police report was filed. The vehicle was towed to a collision lot. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 141,000.

Filed Nov 30, 2015 · Steering · 218,801 miles · NY

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving at 35 MPH, the steering wheel seized when turned to the left. The contact stated that the failure was recurring. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 218,801.

Filed Jul 9, 2015 · Steering · 110,000 miles · IL

Tl* the contact owns a 2004 mercury grand marquis. When turning the vehicle, the steering wheel seized and then returned to normal. The failure recurred several times. The vehicle was taken to an independent mechanic. The technician diagnosed that the intermediate shaft was binding up and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 110,000. The VIN was not available.

Filed Apr 24, 2015 · Steering · 154,000 miles · MA

Vehicle steering became stiff. Brought to local dealership and the lower steering shaft and intermediate steering shaft were seized from column. Had to have both steering shafts replaced. Definitely was dangerous and accident could have occurred. Total cost of replacement was $882.55. Vehicle was repaired at sarat ford, 245 springfield st., agawam, ma 01001, 413‑786‑0430. It is my understanding that there was a safety review for this problem that was initiated in the fall of 2014. What was the end result of the review? Do you anticipate a recall for this issue? Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Sep 30, 2014 · Steering · 194,000 miles · MI

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving at approximately 25 MPH, the steering wheel seized without warning. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, who diagnosed that the steering shaft was corroded and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

Filed May 30, 2014 · Steering · 68,000 miles · MA

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving 10 MPH, the steering wheel seized and caused the vehicle to become difficult to control. The vehicle was not taken to a dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 68,000.

Filed Dec 16, 2013 · Steering · 124,000 miles · MI

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the steering wheel seized without warning and became difficult to turn without force. The contact had to use extreme bodliy force to complete any turns. The failure was recurring. The contact inspected the vehicle and discovered that the steering shaft and bearings were corroded. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 124,000.

Filed Oct 24, 2013 · Steering · 80,000 miles · MN

Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving at various speeds and attempting to change lanes, the steering wheel seized then released without warning. The contact also mentioned that it was very difficult to turn the steering wheel. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 80,000.