2004 Mercury Grand Marquis: loss of power steering

Filed Sep 23, 2019 · Steering · 100,000 miles · WV

2004 grand marquis, power steering went out about 2 years ago, around 2016-2017, got it repaired at my expense. Was fine until about 4-5 months ago, started clicking/knocking noise when I turned steering wheel. This happens when stationary and when car is moving at any speed with turns. Also steering wheel does not return to center after turning unless I move it. It is also tight turning at times, feels like it is almost locking up sometimes. Afraid it will lock up and cause an accident. Not sure what the problem is but since 2005 and later models have been recalled for this issue think 2004 grand marquis need recall for this issue also. There are numerous reports of this issue and several accidents have happened because of this problem. This happens either stationary or at any speed on any surface. Mileage is just over 100,000 actual miles on my car.

Filed May 10, 2016 · Steering · 70,000 miles · TN · crash · 2 injuries

My wife and 4 year old daughter were struck by a 2004 mercury grand marquis on 04/21/16. They were driving in eastbound traffic in a 2008 nissan ultima and the driver of the mercury grand marquis was driving in westbound traffic. The driver of the grand marquis lost control of his vehicle and crashed into the vehicle of my wife and daughter. The driver died at the scene of the accident. My wife sustained substantial damage to her right leg and my daughter sustained substantial trauma to her skull, neck, back, spinal cord, throat, and intestines. My daughter is paralyzed on the right side and the doctors say her prognosis is unknown. She has a tracheostomy and is unable to speak. I have read numerous complaints online regarding sudden loss of steering with 2004 mercury grand marquis vehicles. Ford issued a recall for the steering column for 2005 through 2011 mercury grand marquis cars. The recall was due to excessive corrosion of the steering column, which leads to loss of control of the vehicle while driving. Ford has not recalled 2003 and 2004 mercury grand marquis despite these vehicles having the same steering column. The memphis police detective closed the case last week and this was before I discovered the steering column recall. I have called the detective multiple times, and he is not returning my calls. This matter needs immediate attention.

Filed Nov 16, 2015 · Airbags, Steering · 150,000 miles · AL

Takata recall: tl* the contact owns a 2004 mercury grand marquis. The contact stated that there was a sudden loss of power steering ability, which randomly progressed without warning. The contact stated that when the steering wheel was turned left or right, the contact had to apply force to prevent the steering wheel from going straight several times. In addition, the air bag warning light randomly flashed. The vehicle was to be taken to a dealer for inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

Filed Apr 24, 2015 · Steering · 154,000 miles · MA

Vehicle steering became stiff. Brought to local dealership and the lower steering shaft and intermediate steering shaft were seized from column. Had to have both steering shafts replaced. Definitely was dangerous and accident could have occurred. Total cost of replacement was $882.55. Vehicle was repaired at sarat ford, 245 springfield st., agawam, ma 01001, 413‑786‑0430. It is my understanding that there was a safety review for this problem that was initiated in the fall of 2014. What was the end result of the review? Do you anticipate a recall for this issue? Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jul 14, 2014 · Steering · 110,000 miles · MA

Tl* the contact owns a 2004 mercury grand marquis. While driving various speeds, the power steering failed and the steering wheel became difficult to turn. The dealer stated that the power steering was defective and needed to be replaced. The vehicle was not repaired and the manufacturer was notified, but refused to fix the problem. The failure mileage was 110,000. Updated 8/22/14

Filed Mar 19, 2009 · Steering · 19,970 miles · OH

Tl*the contact owns a 2004 mercury grand marquis. When backing up at 10 MPH, the contact noticed that the steering was very stiff and difficult to maneuver. The contact was able to drive the vehicle to his destination, but the failure continued. When he reached his destination, the contact noticed that the power steering fluid was low. He refilled the power steering fluid and the failure improved. One month later, the contact noticed that the steering became stiff and difficult to maneuver again. He called the manufacturer and was informed to have the vehicle inspected by the dealer. The vehicle was taken to the dealer, but when he was informed of a fee to flush out the power steering fluid due to possible dirt build-up, the contact refused to have the vehicle repaired. He feels that he should not have to pay and the dealer or manufacturer should cover the expenses. The failure mileage was 19,970 and current mileage was 20,200. Updated 04/17/09. *lj the consumer was informed the problem was due to wear and tear. Updated 04/21/09