total collapse of upper immediate steering shaft resulting on total separation/failure and complete loss of steering. this literally separated/fell apart in my hand when i was cleaning the front seat carpeting. i had just finished driving back from a 100 mile trip. if this would have happened on the freeway, i would have lost all steering of the vehicle resulting in catastrophic injury or death TO myself or others. i called ford and told them what happened. i found out there was a recall on this item. i found out this car was service for this before. even though this car went in for the recall, this item (upper steering shaft) has totally failed again. i have seen that this is COMMON for this steering to fail even after the initial recall "repair". this could have easily resulted in death and ford is willing to do nothing about it. one would think that of all components of a vehicle, the steering system would be safe and reliable. apparently ford does not care. they are aware of my auto failure and that it could cause certain death, but they are not interested in repairing this component that should be safe under all normal driving circumstances.
2008 Mercury Grand Marquis: loss of power steering
7 of the 80 complaints about the 2008 Mercury Grand Marquis describe loss of power steering.
- owner complaints
- 7
- of this car's complaints
- 9%
- recalls
- 2
Loss of power steering by model year
What owners say
My vehicle is from a northern state and came down to [XXX] and my intermediate shaft collapsed after looking up through ford if my recall had ever been done it shows that it had been done but the part that says it was replaced looked like it was never replaced and I had to fix that problem myself and then noticed that my steering wheel was not working properly so I looked under the dash and there was a green retainer that came out of the steering column and now my vehicle has no steering do to this and I believe ford should make this a recall cause a lot of people have had the same problems and I found that out looking it up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Left home the other day I noticed that the steering had become was stiff when the wheels were straight..it wasn't bad turning till it was going straight..the next day the steering became stiff and erratic. It would work sometimes and it would be stiff...found out the lower steering shaft had frozen up..There was a recall back in 2013 doe the lower shaft with is breaking..My car was a Florida car but Ford supposed have fixed it because I was moving back to NY..Have been back in NY for 3 1/2 years now it froze up..The recall for cars in the northern states..Seeing I was moving back to NY they claimed they did the recall..it shouldn't have corroded that fast..I have no way to prove they did the recall or if they faked it..It is cleared as it had been repaired..
Vehicle serviced at framingham ford 12/19/13 inv 331045 3/17/14 inv 333649 regarding ford safety recall 13s08/the federal safety agency recall 13v385 steering column shaft. In may 2016 I experienced occasional but unusual steering stiffness when making a right turn. Contacted framingham ford and fmc to express my concern for steering safety as related to the safety recall repairs. Framingham ford responded the recall & repair warrantyy had expired and instructed me to contact fmc for authorization to inspect/repair the steering assembly. Cas 104 76461 d4y3v8 documents my 2 phone contacts dated 9/ 2 & 11/ 23,16 with fmc customer relationship center to express my steering safety concerns regarding the recall 13s08 repairs. Each time the customer service representative stated 1) repair warranty for recall 13s08 had expired 2))ford motor co unable to offer any assistance for current steering inspection/repairs 3) there are no active recalls on my vehicle 4) I should save "out of pocket repair expenses" in the event that new recall is issued nov 22, 2016 vehicle was stopped at the intersection of cemetery st & pond st natick, ma 01760. I turn right onto pond st travel 25 yards @20mph when I lost complete steering control the steering wheel spun freely in both directions with no response to change vehicle direction. I applied brakes to stop vehicle, placed it into park, turned on the hazard lights, and called natick police department npg log document 16-2154 marbady gulf service called by npd to tow the disabled vehicle loss of steering was due to upper steering shaft completely separating from the steering wheel. I reported the incident to ford motor co (see above nov23,16). Who continues not to accept my safety concern or take responsibility for the steering safety defect.
Tl* the contact owns a 2008 mercury grand marquis. The contact stated while driving various speeds, there was a complete loss of power steering without warning. The contact continued driving even though the steering wheel was very difficult to maneuver. The failure recurred intermittently. The vehicle was taken to an authorized dealer two times and they were unable to duplicate a problem. The failure became progressively worse. The manufacturer was notified of the issue. The approximate failure mileage was 50,000.
Tl* the contact owns a 2008 mercury grand marquis. The contact stated that while driving approximately 5 MPH and attempting a left turn, a loud abnormal noise was heard from the vehicle as the power steering assist failed. The contact lost steering control of the vehicle and crashed into a ditch, causing the air bags to deploy. The contact sustained injuries to the left hip and right leg. A police report was filed of the incident. The vehicle was towed to an independent mechanic, who diagnosed that the vehicle was destroyed and could not be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.
Vehicle was coming off of a highway exit ramp doing around 40-45 MPH and in the middle of this turn the driver lost his control of his steering causing the vehicle to veer into oncoming traffic almost causing a head on collision. Upon inspection of vehicle found that a sterring column shaft wich is only held in place by a plastic retainer and consist of 4 clips, 2 of the clips were broken causing the column shaft to slide apart and have loss of steering. So far the only fix from ford is to sell you a new sterring column 7w1z-3c529-a this part is designed the same way as the old part was. This issue could cause a fatal accident, I am a mechanic with a goverment agency with many of these vehicles in our fleet. I urge you to please look into this issue and ask for a recall with these vehicles before a life is lost!
Service bulletins that may apply
Related recalls
Steering: rack and pinion: pinion shaft
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V‑385. The prior repairs may not have been correctly performed.
- Risk
- Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
- Remedy
- Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V‑385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 14S25.
Recall number 14V704000 · Recall details
Steering
- What is wrong
- Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
- Risk
- If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
- Remedy
- Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1‑866‑436‑7332. Ford's recall number is 13S08.
Recall number 13V385000 · Recall details
Questions about the 2008 Mercury Grand Marquis power steering loss
Is loss of power steering a common problem on the 2008 Mercury Grand Marquis?
7 of 80 owner complaints about the 2008 Mercury Grand Marquis (9%) mention loss of power steering. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2008 Mercury Grand Marquis?
There are 2 recalls and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2008 Mercury Grand Marquis
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