2008 Mercury Grand Marquis steering problems

Filed Oct 13, 2026 · Steering · MI

total collapse of upper immediate steering shaft resulting on total separation/failure and complete loss of steering. this literally separated/fell apart in my hand when i was cleaning the front seat carpeting. i had just finished driving back from a 100 mile trip. if this would have happened on the freeway, i would have lost all steering of the vehicle resulting in catastrophic injury or death TO myself or others. i called ford and told them what happened. i found out there was a recall on this item. i found out this car was service for this before. even though this car went in for the recall, this item (upper steering shaft) has totally failed again. i have seen that this is COMMON for this steering to fail even after the initial recall "repair". this could have easily resulted in death and ford is willing to do nothing about it. one would think that of all components of a vehicle, the steering system would be safe and reliable. apparently ford does not care. they are aware of my auto failure and that it could cause certain death, but they are not interested in repairing this component that should be safe under all normal driving circumstances.

Filed Sep 21, 2026 · Steering · GA

My vehicle is from a northern state and came down to [XXX] and my intermediate shaft collapsed after looking up through ford if my recall had ever been done it shows that it had been done but the part that says it was replaced looked like it was never replaced and I had to fix that problem myself and then noticed that my steering wheel was not working properly so I looked under the dash and there was a green retainer that came out of the steering column and now my vehicle has no steering do to this and I believe ford should make this a recall cause a lot of people have had the same problems and I found that out looking it up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 13, 2025 · Steering · 140,000 miles · FL

The contact owns a 2008 Mercury Grand Marquis. The contact stated that the vehicle was included in the federal safety agency Campaign Number: 13V385000 (Steering). The vehicle was taken to the dealer and the lower intermediate shaft was replaced. The contact stated that it was determined that the upper intermediate shaft and steering column lower bearing did not need to be replaced at the time. Several years after the recall repair was completed, the steering column began lowering unintendedly, and a zip tie was used to keep it in place. The dealer was not contacted. The manufacturer was informed of the failure and informed the contact that the vehicle was no longer covered under the recall. The failure mileage was approximately 140,000.

Filed Oct 11, 2023 · Steering · NJ

See attached document from complainant

Filed May 11, 2022 · Steering · 68,000 miles · TX

The contact owns a 2008 Mercury Grand Marquis. The contact stated while driving approximately 70 MPH, the steering felt loose. The contact stated that the power steering was still operable however, the vehicle would drift to the left or right with no input on the steering wheel. The contact stated that he would correct the steering and the vehicle would continue to drift to the right and to the left. The contact stated no warning light was illuminated. The contact stated that he drove the vehicle to an independent mechanic. The vehicle was diagnosed and the mechanic related the failure to the federal safety agency Campaign Number: 13V385000 (Steering). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.

Filed Jun 13, 2021 · Steering · NY

Left home the other day I noticed that the steering had become was stiff when the wheels were straight..it wasn't bad turning till it was going straight..the next day the steering became stiff and erratic. It would work sometimes and it would be stiff...found out the lower steering shaft had frozen up..There was a recall back in 2013 doe the lower shaft with is breaking..My car was a Florida car but Ford supposed have fixed it because I was moving back to NY..Have been back in NY for 3 1/2 years now it froze up..The recall for cars in the northern states..Seeing I was moving back to NY they claimed they did the recall..it shouldn't have corroded that fast..I have no way to prove they did the recall or if they faked it..It is cleared as it had been repaired..

Filed Sep 10, 2019 · Steering · 90,000 miles · VA

Tl* the contact owns a 2008 mercury grand marquis. While driving 20 MPH on a residential road, the contact heard an abnormal clicking noise coming from the steering wheel. While attempting to make a right turn, the steering wheel detached without warning. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 90,000.

Filed Jul 13, 2019 · Steering · MS

My wife was driving and turning left at a slow speed when she heard a loud popping sound. It looks like a chunk of one of the steering column bearings fell out of the steering column.

Filed Oct 16, 2018 · Lights, Steering · 90,000 miles · TN

The gear shift id on the dash board has quit working, and we can only identify the gear that we have engaged by feel. Also, we have a recurring problem with the left rear turn signal flash going bad. When this happens, the turn signal flashes at a super fast rate. Both of these problems are safety issues. The gear shift problem happened while the car was stationary, the turn signal problem happened while making a left turn.

Filed Nov 25, 2016 · Steering · 91,000 miles · MA

Vehicle serviced at framingham ford 12/19/13 inv 331045 3/17/14 inv 333649 regarding ford safety recall 13s08/the federal safety agency recall 13v385 steering column shaft. In may 2016 I experienced occasional but unusual steering stiffness when making a right turn. Contacted framingham ford and fmc to express my concern for steering safety as related to the safety recall repairs. Framingham ford responded the recall & repair warrantyy had expired and instructed me to contact fmc for authorization to inspect/repair the steering assembly. Cas 104 76461 d4y3v8 documents my 2 phone contacts dated 9/ 2 & 11/ 23,16 with fmc customer relationship center to express my steering safety concerns regarding the recall 13s08 repairs. Each time the customer service representative stated 1) repair warranty for recall 13s08 had expired 2))ford motor co unable to offer any assistance for current steering inspection/repairs 3) there are no active recalls on my vehicle 4) I should save "out of pocket repair expenses" in the event that new recall is issued nov 22, 2016 vehicle was stopped at the intersection of cemetery st & pond st natick, ma 01760. I turn right onto pond st travel 25 yards @20mph when I lost complete steering control the steering wheel spun freely in both directions with no response to change vehicle direction. I applied brakes to stop vehicle, placed it into park, turned on the hazard lights, and called natick police department npg log document 16-2154 marbady gulf service called by npd to tow the disabled vehicle loss of steering was due to upper steering shaft completely separating from the steering wheel. I reported the incident to ford motor co (see above nov23,16). Who continues not to accept my safety concern or take responsibility for the steering safety defect.