2005-2011 Ford Crown Victoria, Lincoln Town Car and others recall: steering

Ford Motor Company reported this safety recall on August 29, 2013. It covers about 355,000 vehicles.

vehicles affected: 355,000
reported: Aug 29, 2013
owners notified: Oct 23, 2013
related complaints: 280

Steering

What is wrong: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1‑866‑436‑7332. Ford's recall number is 13S08.

Recall number 13V385000

Affected vehicles

Ford Crown Victoria 2005-2011 2005 2006 2007 2008 2009 2010 2011
Lincoln Town Car 2005-2011 2005 2006 2007 2008 2009 2010 2011
Mercury Grand Marquis 2005-2011 2005 2006 2007 2008 2009 2010 2011

Owner complaints about the same problem

Owners of these vehicles have filed 280 complaints about steering problems.

2008 Ford Crown Victoria 2009 Ford Crown Victoria 2010 Ford Crown Victoria 2011 Ford Crown Victoria 2008 Lincoln Town Car 2009 Lincoln Town Car 2010 Lincoln Town Car 2011 Lincoln Town Car 2008 Mercury Grand Marquis 2009 Mercury Grand Marquis 2010 Mercury Grand Marquis 2011 Mercury Grand Marquis

Questions about recall 13V385000

Is there a recall on the 2005-2011 Ford Crown Victoria, Lincoln Town Car and others steering?

Yes. Recall 13V385000, reported on August 29, 2013, covers about 355,000 vehicles.

What is the fix for recall 13V385000?

Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1‑866‑436‑7332. Ford's recall number is 13S08.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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