Ford is refusing to honor the 14S25 Recall. The recall was completed XXX9. The part appears to be the same and research supports this. How does replacing the same faulty part solve the problem? How is that considered a repair? "On your vehicle, it may be possible that the upper intermediate steering shaft was serviced incorrectly during previous repairs for Safety Recall 13S08 or Regional Program 13R01." - I take it as the recall was serviced incorrectly since one can be mistaken it wasn't serviced at all. Regardless, this is a safety issue and it is unacceptable it is being ignored considering no improvements were made to the design. What difference does it make replacing the part with another faulty part two years after manufacture when now the car is 15 years old? The part is certainly in worse condition now and I fear the safety of highway travel going forward. Ford doesn't seem to have any compassion. Please let me know if you would like photos to be sent in. I am willing to provide images of the corroded part that can fail anytime soon. the federal safety agency Bulletin: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2011 Ford Crown Victoria steering problems
13 complaints (54% of all complaints for this car). Typical mileage when it fails: 77,000.
- owner complaints
- 13
- of this car's complaints
- 54%
- typical mileage
- 77,000
- crashes
- 0
- recalls
- 2
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Ford Crown Victoria steering problems in other years
Related recalls
Steering: rack and pinion: pinion shaft
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V‑385. The prior repairs may not have been correctly performed.
- Risk
- Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
- Remedy
- Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V‑385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 14S25.
Recall number 14V704000 · Recall details
Steering
- What is wrong
- Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
- Risk
- If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
- Remedy
- Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1‑866‑436‑7332. Ford's recall number is 13S08.
Recall number 13V385000 · Recall details
What 2011 Ford Crown Victoria owners say
Most recent owner complaints, unedited.
I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at the u joints of the shaft. When I took the other vehicles in for recall servicing I provided the vin # for the 2011 and was informed that there was no recall for it. I am hoping that the recall can be expanded to include this vehicle which is showing some signs of steering shaft issues.
Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.
The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the intermediate steering shaft needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in the federal safety agency Campaign Number: 14V704000 (Steering) or 13V385000 (Steering). The vehicle was not repaired. The approximate failure mileage was 160,000.
Tl* the contact owns a 2011 ford crown victoria. The contact stated that while driving at speeds above 60 MPH, the front end would vibrate and a clunking noise was present coming from the steering column. Eventually the steering column would not lock after parking the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the lower steering shaft bearing was faulty. The vehicle was not repaired. The local dealer rye ford located at 1151 boston post rd, rye, ny 10580 and the manufacturer were notified. The contact was informed that the vehicle was not included in the federal safety agency campaign number: 13v385000 (steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 82,000.
My steering I super had to turn the wheel when parked as well as driving. It is because of the steering shaft is rusted out and very dangerous to drive .I just found out that ford had a recall on this issue but I never received a notice about it
There is a recall on my car,the rite front wheel is making poping sounds.
2011 ford crown victoria. Consumer writes in regards to steering column shaft recall notice. *smd the dealer informed the consumer, the vehicle would be inspected. However, the consumer stated according to the recall notice, the part would be replaced, as well as inspecting otter parts. The service representative responded again, by saying, first there would be an inspection to determine if the part needed to be replaced. The consumer stated he did not want to waste a day, just for an inspection. So he decided to make an appointment with another establishment, to have to part replaced.
Steering this car was a nightmare always pulling to the right. Also brakes constantly grabbing and screeching. Also headlight and suspension problems. Was not happy with this car from start but was slammed into by dealership and chase... I am a senior citizen 76 years old. Please help.
Inspection found dislocated bushing.
Questions about the 2011 Ford Crown Victoria steering
Does the 2011 Ford Crown Victoria have steering problems?
Owners have filed 13 complaints about the steering of the 2011 Ford Crown Victoria, 54% of all its complaints, more than any other problem.
At what mileage do 2011 Ford Crown Victoria steering problems start?
The typical (median) mileage in owner complaints is 77,000 miles.
Was there a recall on the 2011 Ford Crown Victoria steering?
Yes, 2 recalls: 14V704000, 13V385000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Crown Victoria have bad steering?
The Ford Crown Victoria model years with the most steering complaints are 1995 (99 complaints), 1996 (37 complaints) and 2005 (36 complaints).
Other 2011 Ford Crown Victoria problems
Seats 4Suspension 4Engine 3Transmission 2Body 1Brakes 1Electrical 1Lights 1Visibility 1Wheels 1
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