About a month ago I contacted Beechmont Ford (600 Ohio Pike Cincinnati, Ohio 45245) in reference to Manufacturer Recall Number # 13S08 the federal safety agency Recall Number # 13V385000. I've wrote them three time and they have not responded. A week ago I chatted with Fords Hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?
The worst 2009 Mercury Grand Marquis problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Brakes6
- Steering5
- Acceleration4
- Electrical4
- Fuel system3
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Brakes6
- Steering5
- Acceleration4
- Electrical4
- Fuel system3
- Engine2
- Suspension2
- Tires2
- Transmission2
- Airbags1
- Body1
- Lights1
- Seat belts1
- Visibility1
Recalls 2
Steering: rack and pinion: pinion shaft
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V‑385. The prior repairs may not have been correctly performed.
- Risk
- Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
- Remedy
- Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V‑385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 14S25.
Recall number 14V704000 · Recall details
Steering
- What is wrong
- Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
- Risk
- If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
- Remedy
- Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1‑866‑436‑7332. Ford's recall number is 13S08.
Recall number 13V385000 · Recall details
Technical service bulletins for the 2009 Mercury Grand Marquis 16
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless...
- All accessory stick-on keyless entry keypads come with a wallet card containing the master code
- This SKU is a Radiator Fan. The customer communication requested return of unsold inventory to inspect the...
- Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or...
- The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with...
- Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or...
- The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic...
- For 2005-2012 Crown Victoria, 2005-2011 Grand Marquis and Town Car vehicles, Regional Program 13R01...
- Inpected or repaired under 13R01
- 4R75E transmission
2009 Mercury Grand Marquis fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 4.6L 8‑cyl | RWD | 16 | 24 | 19 |
What 2009 Mercury Grand Marquis owners say
Most recent owner complaints, unedited.
An SUV crashed into an apple store in Hingham Mass. The driver told police his foot became stuck to the gas pedal. More likely his foot became hooked under the brake pedal as he tried to quickly shift his foot from the gas pedal up and to the left onto the brake pedal. This has happened to me several times after accelerating and then having to make a 'panic' stop. I had to quickly wiggle-foot from under to the top of the brake pedal. Brake pedals should be changed from a T shaped to a 7 shaped configuration. This would eliminate the hook. T configuration-the 'stem' is attached under the center of the brake pedal 7 configuration-the 'stem' is attached under the right edge of the brake pedal
Driver side door jambed locked. Cannot exit the vehicle without sliding across to passenger door.
Tl* the contact owns a 2009 mercury grand marquis. While driving various speeds, the contact heard an abnormal noise coming from the steering wheel. The contact also stated that the vehicle had to be placed in neutral to be started. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired and the failure recurred. Sunny king ford (1507 s quintard ave, anniston, al 36201, (256) 831-5300) was contacted to schedule a second diagnostic test, but the contact was having difficulty getting the vehicle to the dealer. The contact referenced the federal safety agency campaign number: 13v385000 (steering). The manufacturer was made aware of the failure and provided case number: cas-22278603. The failure mileage was approximately 175,000.
On october 21, 2016, while I was driving on I-30 in dallas county, a fire occurred in the daimay-supplied driver-side visor lamp assembly of my 2009 ford mercury grand marquis. The ford fuse system failed, allowing the fire to burn, melting portions of the visor and roof material. The melted material fell on my left leg and the driver seat and floor of the vehicle, causing 2nd and 3rd degree burns to my leg. Chrysler notified the federal safety agency of a similar defect in the daimay assembly on july 1, 2014, which resulted in the first of two chrysler recalls on july 10, 2014. Ford, however, chose to not recall its vehicles with the daimay visor assembly system, despite receiving notice of similar complaints, claims and incidents before the subject incident. Therefore, I respectfully request that this defect be promptly investigated and that the unsafe system be recalled so that other consumers are not injured.
Tl* the contact owns a 2009 mercury grand marquis. While driving and exiting off the ramp the vehicle drove over a bump and the rear of the vehicle elevated highly without warning. The vehicle was driven to the contact's residence. The vehicle was not diagnosed. The dealer replaced the air compressor; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,908. Updated 03/02/17*lj
I noticed something hanging down from the bottom of the vehicle and on inspection determined it to be a fuel tank support strap. I took the vehicle to my mechanic for further inspection and when he put the vehicle on a lift one of the two support straps had corroded completely in two and the other strap was ly corroded nearly as bad. If the second strap had also broken and allowed the fuel tank to drop and drag on the pavement there could have been a severe fire. I had my mechanic replace both straps immediately today 11-2-16.
Tl* the contact owns a 2009 mercury grand marquis. While driving 30 MPH, the vehicle failed to respond when the brake pedal was depressed and the vehicle independently accelerated. The contact was able to stop the vehicle by switching to the park position. The vehicle was taken to a dealer where it was diagnosed, but the contact was unaware of the diagnosis. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 37,000.
Interior lighting cable burned out. Lost floor lights, door lights and map lights
I am writing to you concerning a letter I recently received from the ford motor company concerning safety recall number 13s08 / the federal safety agency recall 13v385 steering column shaft for my 2009 grand marquis, vehicle id#xxxxx.. I received the first notice of this recall october 2013. I called rich ford located at 8601 lomas blvd ne, albuquerque, nm 87112, phone number (505) 292-0000 on november 1, 2013 to make an appointment on november 5, 2013, to have the work done. On november 4th, I received a call asking if I drove the car in michigan. Told her I bought the car used and did not know its history. I was advised by rich ford that the recall did not apply to my car because we did not live in a high corrosion area. After receiving this phone call, I contacted ford motor company by email on november 4th concerning my conversation with rich ford. I received a reply to my email from teena a representative of the ford customer relationship center (crc) who instructed me to contact service advisor alison at rich ford to arrange for my vehicle to be inspected. I contacted rich ford and took my vehicle in for the repairs. I was told it would be 2 to 3 days to have the work done. About 4 hours later I received a call from rich ford informing me that the work had been performed. A year later, I received another letter from ford motor company informing me that I needed to get the recall work performed. I went into rich ford to discuss this, and they told me that the work had been performed. Last month I again received a letter from the ford motor company saying that I needed to have the safety recall work performed. I went to the national highway transportation safety administration and performed a search on my vehicles VIN and the result was a recall still being open for this repair. Is ford motor company responsible for having this recall competed or not?
Compare the 2009 Mercury Grand Marquis
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Questions about the 2009 Mercury Grand Marquis
Is the 2009 Mercury Grand Marquis reliable?
Owners have filed 26 complaints about the 2009 Mercury Grand Marquis, fewer than a typical Grand Marquis model year.
What is the 2009 Mercury Grand Marquis year score?
The 2009 Mercury Grand Marquis scores 90 out of 100 (good). The score compares it with the other model years of the Mercury Grand Marquis: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2009 Mercury Grand Marquis?
Brakes, with 6 complaints, typically around 20,000 miles. Next is steering (5).
How many recalls does the 2009 Mercury Grand Marquis have?
2 recalls, covering steering.
What year does the Mercury Grand Marquis have bad brakes?
The Mercury Grand Marquis model years with the most brakes complaints are 1992 (48 complaints), 1997 (35 complaints) and 1995 (30 complaints).
What gas mileage does the 2009 Mercury Grand Marquis get?
Official estimates for the 2009 Mercury Grand Marquis range from 19 mpg combined. The most efficient version (4.6L 8-cyl, RWD) gets 16 city and 24 highway.
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