Mercury Mariner engine failure problems

Filed Nov 6, 2023 · Steering · 107,000 miles · GA

The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 MPH and making a turn, the steering wheel seized temporarily. The contact stated that the failure recurred intermittently while driving, and the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that she turned off and restarted the vehicle several times; however, the failure persisted. The contact's husband assisted her in driving the vehicle to the residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

Filed Nov 7, 2019 · Steering · 100,000 miles · NC

Tl* the contact owns a 2009 mercury mariner. The contact stated that the steering wheel seized four times while driving. The contact was able to drive to her residence and powered off the engine. The vehicle was restarted, but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall; therefore, they did not assist. The failure mileage was approximately 100,000.

Filed Apr 17, 2019 · Steering · 190,000 miles · CA

Tl* the contact owns a 2008 mercury mariner. While driving 40 MPH, the steering wheel seized and the steering assist fault warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that it was a known failure and the steering column or sensor needed to be replaced. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was 190,000.

Filed Feb 4, 2019 · Steering · 65,941 miles · FL

Tl* the contact owns a 2009 mercuy mariner. The contact stated that the steering wheel seized when turned in either direction due to an electric power steering failure. Sawgrass ford (14501 w sunrise blvd, sunrise, fl 33323, (954) 851-9000) diagnosed that the steering column needed to be replaced. The vehicle was excluded from the federal safety agency campaign number: 14v284000 (steering); however, the vehicle exhibited the same failure as listed in the recall. The manufacturer also indicated that the vehicle was excluded from the recall campaign and did not assist. The vehicle was not repaired. The approximate failure mileage was 65,941.

Filed Jan 30, 2019 · Steering · 137,000 miles · RI

Tl* the contact owns a 2010 mercury mariner. While driving various speeds, the steering wheel seized without warning. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.

Filed Jan 23, 2019 · Steering · 168,000 miles · IL

Tl* the contact owns a 2008 mercury mariner. While exiting the highway at 45 MPH, the power steering seized. The contact was able to slow the vehicle down and pull over onto the shoulder. The contact had the vehicle towed home. Bill kay ford (14633 s cicero ave, midlothian, il 60445, (708) 388-3000) stated that the vehicle was not included in a recall; therefore, the contact would have to pay for the repairs. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 168,000.

Filed Nov 26, 2018 · Brakes, Electrical · 98,291 miles · NM

While traveling approximately 35 MPH, driving in a straight line on a city street in traffic, the ABS abruptly applied the brakes - hard! The ABS light came on and a "check brake system" warning message was displayed. Also, the electrical system shut down and the engine lost power. After about 5 seconds, power was restored and vehicle was able to proceed. This occurred approximately 8 times over a two mile distance. During the last 4 times, the engine died, lost power completely, and needed to be turned off and restarted to continue. This failure was a dangerous safety hazard. Vehicle was towed to albuquerque lincoln volvo. The problem was diagnosed as a failed ABS module, 9l8z. The dealer replaced the ABS module with a faultly module. A second ABS module was installed and the vehicle was deemed repaired. The dealer did not return the defective part for analysis.

Filed Nov 13, 2018 · Steering · 200,600 miles · TX

Tl* the contact owns a 2008 mercury mariner. While driving 65 MPH, the steering wheel seized without warning. While the vehicle was switching to the right lane, the steering wheel became inoperative. The vehicle was towed to the contact's residence. Tipton ford (3840 north expressway, brownsville, texas 78526, (956) 350-5600) was made aware of the failure and stated that there was no recall on the vehicle. The dealer also stated that the vehicle was repaired in 2016 per the federal safety agency campaign number: 14v284000 (steering) due to intermittent shaking of the steering wheel while driving various speeds. At that time, the vehicle was repaired by mac haik's southway ford (7979 interstate 35 access road, san antonio, texas 78224, (210) 922-2222) where it was diagnosed that the motor mount needed to be replaced. The vehicle was not repaired for the recent failure. The manufacturer was not notified. The failure mileage was approximately 200,600.

Filed Oct 25, 2018 · Steering · 50,000 miles · OH · crash

Tl* the contact owns a 2009 mercury mariner. While driving 5 MPH, the steering seized while making a left turn. There were no warning indicators illuminated. As a result, another vehicle struck the rear driver's side of the contact's vehicle. A police report was filed. There were no injuries. The vehicle was not towed and was driven to the contact's residence. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

Filed Jun 18, 2018 · Steering · 89,000 miles · KY

Tl* the contact owns a 2009 mercury mariner. While the vehicle was at a stop, the steering wheel module seized and the steering lost power. There were no warning indicators illuminated. The vehicle was turned off and restarted, but the failure recurred several times. The vehicle was taken to town and county ford (6015 preston hwy, louisville, ky 40219, 502‑964‑8131) where it was diagnosed that the steering wheel module needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The part was replaced at the contact's expense. The failure mileage was approximately 89,000.