Mercury Mariner steering noise problems

Filed Dec 14, 2020 · Steering · 154,271 miles · MI

Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, greater driver effort was needed to steer the vehicle without warning. The contact also stated that an abnormal clicking sound was heard while steering in either direction. The vehicle was taken to lafontaine ford of lansing (5103 s cedar st, lansing, mi 48911) where an update was performed in the vehicle per the federal safety agency campaign number: 14v284000 (steering). Recently, upon reversing out of a parking spot, the power steering failed as the power assist fault warning message appeared on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was no longer under recall. No further assistance was provided. The vehcile was not repaired. The failure mileage was 154,271.

Filed Jan 27, 2020 · Brakes, Steering · 103,184 miles · NY

Tl* the contact owns a 2008 mercury mariner. The contact stated on several occasions while the vehicle was idle or being driven, the steering wheel vibrated abnormally. The contact also stated that when the steering wheel was turned there was there was a hesitation in response to the wheels responding. Additionally, the contact stated that there was a clicking sound in the steering. The contact stated that the clicking sound emitted from the intermittent shaft. The vehicle was taken to an independent mechanic who replaced the brake pads, brake rotors, and provided an alignment. Neither the dealer nor the manufacturer was contacted or informed of the failure. The failure mileage was 103,184.

Filed Mar 12, 2019 · Steering · 98,000 miles · DC

I called ford after the "power steering assist fault" light came on and the vehicle could not turn. It was parallel parked along side a street, and I was only able to put the car in drive and move forward and backward. The wheel was making loud, grunting noises and shaking profusely. I looked up and found that there had been a recall for mercury mariner 2008 models for the same issue. I called and spoke with oliver hogg, a service consultant at lindsay ford of wheaton and discussed that there was a recall and that it seemed to be exactly what was happening with my vehicle. He told me it would be covered by ford if that was the issue, if not, I would have to cover the cost and diagnostic. The diagnostic report stated, "c/s steering is making noise and display reads steering assist fault--towed in. Can for codes (b2278 steering shaft torque sensor fault (found steering hard and column motor chatter). Replace steering column assembly (part #cl8z3c529d) (found steering hard and column motor chatter). Lindsay ford of wheaton quoted me $2,385.18 for the listed issues. He said my VIN number wasn't covered under the recall, and there was not an extended warranty on the parts, so I was out of luck. I find this completely unacceptable, after learning of all of the other mercury mariners of 2008 to have the same issue, and even with the recall. This is unsafe, and a product of ford manufacturing, and should be resolved within ford motor company.

Filed Mar 7, 2019 · Steering · 131,000 miles · NC

Tl* the contact owns a 2008 mercury mariner. While driving 55 MPH, the steering made a popping sound. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle failed. The contact stated that the vehicle was not included in the manufacturer safety campaign related to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified and did not assist since the vehicle was not included in the safety campaign. The failure mileage was 131,000.

Filed Feb 28, 2017 · Steering · 125,000 miles · OH · 2 injuries

A malfunction of the electric power steering, I cant steer my vehicle.it is difficult to steer and control the vehicle. I was driving and the steering start wobbling and making noise vibrating and the steering go real stiff. I called the recall department they told me it was a recall on the torque sensor or pscm july 2014 to take it to the dealer to get approval to let them know , I did they checked it out said it was the torque sensor, called ford to get approval because it was on the recall list, was denied. I don't understand you said if this problem shows a history loss of the torque sensor signal or fail codes relating to the pscm when I brought in for the recall remedy, the affected components will be replaced free of charge. You told me the recall was july 2014 and at that time you reset the pscm and cluster module. That didnot fix the problem only put a bandaid on the real problem. I did not own my vehicle in 2014. This is happening again. After the first recall. Another recall. Why wont you fix it my arms shoulder neck and head are injured because you will not fix what is a part that consistantly break down or malfunction that's happening over and over. It should be set for another recall. This could not be happening only to me. Driving on city streets in motion with bad steering issues.

Filed Jan 22, 2015 · Steering · 115,910 miles · IN

Tl*the contact owns a 2009 mercury mariner. The contact stated that the when the vehicle was started, the steering wheel vibrated without warning. In addition, the contact stated that when the wheel was turned to the left or to the right, there was a clicking noise emitting from steering column. The vehicle was taken to a dealer, where it was diagnosed that the software needed to be updated. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 115,910.

Filed Jun 26, 2014 · Steering · 97,410 miles · MD

Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, the vehicle started to make a loud popping sound from the steering wheel which became very hard to maneuver. The vehicle was taken to an independent mechanic. The technician diagnosed that the steering column needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 97,410 and the current mileage was 97,443.

Filed May 8, 2014 · Steering · 159,000 miles · MI

Tl* the contact owns a 2008 mercury mariner. The contact stated while driving approximately 50 MPH, a popping noise emitted from the steering column and then there was an immediate loss of power steering. The steering wheel required force in order to maneuver. The vehicle was taken to an authorized dealer who stated that the electronic steering assist would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage 159,000. Updated 6/24/14*cn updated 06/26/2014

Filed Mar 29, 2014 · Steering · 107,000 miles · GA

The steering wheel made a pop/cracking noise on start-up at first. The wheel would oscillate in place and only stop if I put pressure on it to turn it off center. The power steering would intermittently go out on start-up. I would turn the car off and on again until it returned. This was fine for a week or so, but then the power steering went out while driving. When the power steering fails, the car is nearly impossible to turn.

Filed Feb 28, 2013 · Steering · 121,042 miles · NM

While traveling at 55 MPH, power steering stopped working making vehicle very hard to steer. By turning key off and restarting, while tugging on steering wheel, power steering will start working and may last 30 minutes or 3 minutes. While working, steering wheel shakes and makes noise. Vehicle pulls to the left. Ford denies having had this problem before and wants to replace steering column for $1,396.57. Complaints on the internet about this problem are numerous. I do not want to buy another defective steering column and don't understand that power steering problem would be solved.