2008 Mercury Mariner: clunking or noise when steering

Filed Dec 14, 2020 · Steering · 154,271 miles · MI

Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, greater driver effort was needed to steer the vehicle without warning. The contact also stated that an abnormal clicking sound was heard while steering in either direction. The vehicle was taken to lafontaine ford of lansing (5103 s cedar st, lansing, mi 48911) where an update was performed in the vehicle per the federal safety agency campaign number: 14v284000 (steering). Recently, upon reversing out of a parking spot, the power steering failed as the power assist fault warning message appeared on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was no longer under recall. No further assistance was provided. The vehcile was not repaired. The failure mileage was 154,271.

Filed Jan 27, 2020 · Brakes, Steering · 103,184 miles · NY

Tl* the contact owns a 2008 mercury mariner. The contact stated on several occasions while the vehicle was idle or being driven, the steering wheel vibrated abnormally. The contact also stated that when the steering wheel was turned there was there was a hesitation in response to the wheels responding. Additionally, the contact stated that there was a clicking sound in the steering. The contact stated that the clicking sound emitted from the intermittent shaft. The vehicle was taken to an independent mechanic who replaced the brake pads, brake rotors, and provided an alignment. Neither the dealer nor the manufacturer was contacted or informed of the failure. The failure mileage was 103,184.

Filed Mar 12, 2019 · Steering · 98,000 miles · DC

I called ford after the "power steering assist fault" light came on and the vehicle could not turn. It was parallel parked along side a street, and I was only able to put the car in drive and move forward and backward. The wheel was making loud, grunting noises and shaking profusely. I looked up and found that there had been a recall for mercury mariner 2008 models for the same issue. I called and spoke with oliver hogg, a service consultant at lindsay ford of wheaton and discussed that there was a recall and that it seemed to be exactly what was happening with my vehicle. He told me it would be covered by ford if that was the issue, if not, I would have to cover the cost and diagnostic. The diagnostic report stated, "c/s steering is making noise and display reads steering assist fault--towed in. Can for codes (b2278 steering shaft torque sensor fault (found steering hard and column motor chatter). Replace steering column assembly (part #cl8z3c529d) (found steering hard and column motor chatter). Lindsay ford of wheaton quoted me $2,385.18 for the listed issues. He said my VIN number wasn't covered under the recall, and there was not an extended warranty on the parts, so I was out of luck. I find this completely unacceptable, after learning of all of the other mercury mariners of 2008 to have the same issue, and even with the recall. This is unsafe, and a product of ford manufacturing, and should be resolved within ford motor company.

Filed Mar 7, 2019 · Steering · 131,000 miles · NC

Tl* the contact owns a 2008 mercury mariner. While driving 55 MPH, the steering made a popping sound. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle failed. The contact stated that the vehicle was not included in the manufacturer safety campaign related to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified and did not assist since the vehicle was not included in the safety campaign. The failure mileage was 131,000.

Filed Jun 26, 2014 · Steering · 97,410 miles · MD

Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, the vehicle started to make a loud popping sound from the steering wheel which became very hard to maneuver. The vehicle was taken to an independent mechanic. The technician diagnosed that the steering column needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 97,410 and the current mileage was 97,443.

Filed May 8, 2014 · Steering · 159,000 miles · MI

Tl* the contact owns a 2008 mercury mariner. The contact stated while driving approximately 50 MPH, a popping noise emitted from the steering column and then there was an immediate loss of power steering. The steering wheel required force in order to maneuver. The vehicle was taken to an authorized dealer who stated that the electronic steering assist would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage 159,000. Updated 6/24/14*cn updated 06/26/2014

Filed Mar 29, 2014 · Steering · 107,000 miles · GA

The steering wheel made a pop/cracking noise on start-up at first. The wheel would oscillate in place and only stop if I put pressure on it to turn it off center. The power steering would intermittently go out on start-up. I would turn the car off and on again until it returned. This was fine for a week or so, but then the power steering went out while driving. When the power steering fails, the car is nearly impossible to turn.

Filed Feb 25, 2013 · Steering · 133,000 miles · IN

I have experienced issues with the steering column. Vehicle makes a clicking/ticking sound when approaching a stop. Steering wheel shutters from side to side at a complete stop and upon starting from a dead stop. Vehicle was taken to two service garages (one ford, one independent) and was diagnosed as in need of replacement of the power steering unit. Vehicle also had intermittent loss of power steering. When starting the vehicle at my residence the power steering did not work. However, after taking it to the first service garage for diagnosis the power steering was operable again. Since the replacement of the power steering unit the vehicle has not exhibited any further symptoms or issues.

Filed Mar 6, 2012 · Steering · OH

Vehicle steering began to grind and make noises during turning of steering wheel. Very loose steering as if steering is coming apart. Have reported to ford, but stated there is no recall on this, even though numerous complaints on here and over 550 on edmunds.com. Vehicle seems unsafe and only 68000 miles.