2008 Mercury Mariner: complete transmission failure

Filed Jun 19, 2019 · Transmission · 58,000 miles · MO

On 6/8/2019 while driving on highway with cruise set with my disabled son in vehicle the car pulled badly to one side. I immediately braked and it took all my strength to get us off the road. Front axle has already been replaced 2 years ago. Now dealer is saying transmission blew and is out which caused front axle to fail while driving. Regular maintenance and upkeep have been done. Built car and only driver usually city miles. 2008 with less than 60,000 miles. This is a huge safety issue that needs to be addressed immediately we almost flipped.

Filed Jun 25, 2018 · Driver assistance, Steering · 65 miles · CO

Mercury mariner recall, I purchased a 2008 mercury mariner on 9/27/14. On 12/19/14 at night while on highway the wrench warning light came on and the car decreased speed and I almost got hit by the car from the rear, pulled in emergency line and had SUV towed. Required a transmission on 12/26/16 for $1475. On 1/14/16 while on highway during exiting on exit the steering wheel became difficult to turn , hit the guard rail there where not warning light to indicate that the steering had a problem, had the SUV towed to shop and repaired steering shift torque senor for $428.00. On 1/10/17 after grocery shopping the SUV would not start, called cab to take me home with groceries, returned to have SUV towed to shop repair the ignition starter switch for $176.00. On 9/21/17 when leaving for work, the key would not turned, towed to shop and required lock cylinder housing $434.00. I would like ford to reimbursement for all the repairs and towing cost. Vin [xxx], not on recall list yet and these repairs are related to recalls for my 2008 mercury mariner. I am upside down still owe $7100. For balance. Was unable to make scheduled payments when repair where required, effected my credit score. At the present time the torque converter in not working on the transmission and my car is disable. I would like ford to replace the transmission at no cost to me. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Dec 5, 2017 · Brakes, Steering · 50 miles · CO

Power brake booster brake system lock on highway. Power steering went out while driving no warning . Almost had accident on snow due to bad. Transmission. Transmission went out on highway. Unable to start car ignition switch.

Filed Feb 1, 2016 · Transmission · 60,000 miles · NE

Warning lights come on when driving telling driver to safely pull over to road. Towed to ford dealer, was told to replace with new transmission. Vehicle has 60k miles and well maintained. Other mechanics were told ford would not sell them parts for repair and only ford could work on them. This is not right, there is something wrong with the CVT and ford needs to own up. A $9,200 repair should not be borne by the consumer.

Filed Feb 1, 2016 · Transmission · 60,000 miles · NE

Warning lights come on and loss of power, informs driver to safely pull over. To road. Towed vehicle to ford dealer and was told only option was to replace with new transmission and that ford would not allow to repair the transmission, only replace with new. Vehicle has 60k miles and is well maintained. Other transmission mechanics have been told that ford will not sell them parts to repair the cvts and only a ford dealer is authorized and can get the replacement parts. This is not right, there is something wrong with the CVT and ford needs to own up this problem. A $9,200 repair should not be borne by the consumer. I can see over the internet that this is an on-going problem with other consumers.

Filed Jan 14, 2016 · Transmission · 60,000 miles · AR

Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving and depressing the accelerator pedal, the vehicle would hesitate to accelerate at a normal pace. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.

Filed Aug 9, 2014 · Transmission · 46,000 miles · WI

My 08' mercury mariner has only 46,000 miles on it and now needs a new transmission. When I got into my car and tried to put it in reverse, the car would not move backwards. It worked in drive, but I had to push my car in order to turn it around and drive to a repair shop. I was then informed that I would need a new transmission that would cost around $3600 for my car including the part and labor. I have never been in an accident and have had no previous issues with my car involving the transmission. I believe that it is unbelievable that a car with such few miles on it should need a new transmission. When I called ford customer service they stated that they would not help me with any of these costs because there was no recall for this on my vehicle. I believe that this is an issue with this particular vehicle make and model after some research and was told by the mechanic shop that they had seen this problem many times before.

Filed Mar 17, 2014 · Transmission · 44,000 miles · IL

Loaned the car to parents to take two 3 year olds to disney world. While on the interstate at cruising speed, car started to rapidly decelerate. Total transmission failure with no warning or previous incidents. Had to have the car towed to the ford dealership in paducah, ky. Ford confirmed failure. Incident left my son, niece, and parents stranded on the side of the road. Not safe!

Filed Dec 2, 2013 · Transmission · 50,000 miles · GA

Vehicle began having shifting issues. First gear failed to catch when taking off from a stop. Checked transmission fluid and found fluid was low. Added fluid. Problem returned 1 to 2 weeks later. Checked transmission fluid and found that fluid was low again. Added fluid. I looked around under the hood and observed transmission fluid leaking at the front passenger side of engine compartment. Fluid appears to be leaking from the transmission cooler. After research, it seems this problem is quite common with this model year. This issue, left unfixed, will surely cause transmission failure and/or a potentially catastrophic accident resulting in injury or death.

Filed Apr 12, 2013 · Transmission · 59,416 miles · MD

I was pulling into my work parking lot when the transmission suddenly stopped engaging. I had to push the vehicle into a space. Mechanic confirms I need a new transmission. I discovered that there is a known issue with the transmission of this vehicle, I called mercury/ford and had to reference the case # myself for them to find it. The customer service representative confirmed that my vehicle met the specific requirements for the customer satisfaction program (csp: 09b10) - all the way down to a specific manufacturing plant up to a specific month and date but because they stopped honoring those in 2011 I am not eligible. I am the 2nd owner of this vehicle and had no way to know this was a hazard, not was the dealer aware as ford/mercury had apparently removed the csp number from the files once it expired. This is proven by the fact that ford/mercury's own representative didn't' see it linked to my vehicle, I had to mention it specifically and then she confirmed that it did apply to my vehicle and was unassociated with it at expiration. As such, there is no way to know whether this was addressed or even an issue. My concern is had it been 20 minutes earlier that the transmission went out, my 3 1/2 year old daughter and I would have been going highway speeds on a 6 lane highway!! Very dangerous! Ford/mercury should have to recall this item, which is clearly a known manufacturing issue. I should not have to pay $2000 to fix something that they did incorrectly from the first and poses a great safety risk!

Filed Mar 27, 2013 · Transmission · 99,900 miles · IL

My 2008 mercury mariner was towed into my local dealer because the transmission failed without warning and no warning lights came on and the steering had an issue with the steering wheel locking up while the vehicle was in gear. When I took into the dealer they confirmed that the transmission had in fact went out and they would have to replace the steering column due to the problem with the steering was the thrust angle sensor that was embedded into the steering column. The sensor is not servicable and the whole column would have to be replaced. Both failures happen within 4 days! Upon talking to the service writer, there was a recall on the transmission cooler lines that run thru the A/C condenser. They called me today and informed me that my vehicle was done and told me it was $5364.56. He informed me that the trans cooler lines would not be covered due to the transmission failure! How can a factory recall not be covered? I bought the vehicle from the same ford dealer used and the recall was issued before I purchased the car! How can they sell a car and not perform the recall service before they sold it to me and my family? I asked the service writer if that was the factory part and he stated that it could possible be. If they are not going to take care of a factory recall, how am I suppose to trust them to fix my vehicle properly? I have two small children in this vehicle every single day, twice a day! There have been so many complaints about the transmission and power steering in the 2008 models that I am surprised that they haven't put a recall on those parts yet. There are two more vehicles at the same dealer with the same problem! A 2008 mariner and 2008 escape. The last 3 cars I bought have been ford and I will never buy another ford product again. Somebody needs to stop them before somebody gets hurt or killed.

Filed Mar 21, 2013 · Steering, Transmission · 99,846 miles · IL

I own a 2008 mercury mariner and I am a little concerned with its safety. On 03/15/13 I was pulling out of my drive and the steering wheel would not turn. I proceeded to put in reverse to get out of the road and backed into the drive. I turned all power down then restarted the vehicle with no problems in the steering. I went to pick up my kids and the steering wheel started to pulsate and I could hear a clunking noise while sitting at a stop sign. Everytime I came to a stop it would do it. On sat. I took it to the local shop. We couldn't notice anything out of the ordinary that would cause this to happen. The only solution was the entire steering column would have to be replaced. I did some research on line to see if this was a known issue or if a recall had been issued. I was amazed at how many complaints have been placed and no recall has been issued. I set up an appt with the dealer for tues. I was working on mon. And left to run an errand for work and the next thing I know, I was driving 65 MPH on the highway and with out warning I lost all power in the driving and heard a loud grinding and then clunk. I thought the transmission went out! I immediately turned on my hazards to try and get off to the side of the road cause I was slowing down extremely fast. I was almost in a 3 car accident and luckily everybody is ok, but it could of been a lot worse! I was towed to a dealer. They confirmed my fears. The transmission went out with no warning. They told me this is a known problem but there was nothing they could do cause there was no recall on this! When I asked as to why, the said not enough complaints have been made! Wow, you have got to be kidding me?!? How many people have to die before these issues are addressed? Very unhappy because it's going to cost $5200 to replace transmission and the entire steering column! Hold ford accountable!