2010 Mercury Milan Hybrid: sudden loss of power

Filed Mar 25, 2017 · Steering · 88,000 miles · WI

Got service power steering now & service advancetrac warnings and lost power steering and lost power steering. There were no previous warnings to the effect indicating service prior to fault. It was a sudden event that could have caused an accident or death if someone not as strong as I was driving. I was able to muscle the car to keep it within the lanes and drive safely back home.

Filed Jul 3, 2016 · Transmission · 115,800 miles · FL

While merging into traffic on the interstate, my car (2010 mercury milan hybrid) suddenly lost power and displayed the "check engine light" as well as the "wrench symbol light". I activated my emergency lights and exited the interstate at the next exit. After turning off the car and waiting for 5 minutes, I restarted the car. Only the check engine light was still displayed. After testing the power of the car in the parking lot and it seemed okay, we went back on the interstate to return to our hotel. After researching the problem on the internet and finding multiple incidents similar to our problem, we looked for an area ford dealer to repair the car (we were on vacation over 500 miles from home.) the next day while driving to the ford dealer for repair, the car did the same thing - while merging into traffic on an interstate, the car lost power and would not accelerate and displayed the wrench symbol. The check engine light had never gone off since illuminating the day before. After stopping the car along the interstate and turning it off and back on, the car had adequate power for the remaining trip to the ford dealer. The diagnosis at the dealer was a faulty throttle body failure. The service manager said my car's VIN was not included in ford's customer satisfaction program 13n03 even though it was similar age/model of the other cars in the program. I believe my car should be included in this program. The situation caused by the throttle body failure could lead to severe injury or death while driving on an interstate.

Filed Oct 27, 2015 · Fuel system · 76,000 miles · PA

While driving in traffic, going straight and on a slight incline, at approximately 55 m.p.h., car suddenly lost power and went into limp mode. Vehicle malfunction and engine lights illuminated and vehicle would not exceed 40-45 m.p.h. On level grades and 20 on slight inclines.managed to return car home. Took vehicle to dealer on 10/26/2015.when vehicle was restarted the malfunction light did not turn on and only the engine light remained illuminated. Car acted normal on trip to dealer. Told by dealer it was a throttle body issue. Researched and found out ford has extended coverage on this part for 10years and 150,000 miles. Ford bulletin 13no3. Was told by ford customer service hybrids were not covered even though it is the same part number.the coverage was based on where the car was manufactured and who the part supplier was. Oh really? They can tell me what specific part was taken out of the part bin and installed? This is a major safety issue and they should be made to cover all the vehicles exhibiting the same problem.or does it take a large injury or loss of life number to get this to happen. From what I am seeing, there are plenty of hybrids with the same issue.

Filed Jun 30, 2015 · Engine, Fuel system · 90,925 miles · IN

I was driving between 35-40 MPH when all of a sudden I lost power. Although I subsequently had the accelerator to the floor, the vehicle reduced its speed drastically and could not exceed about 10 MPH. I pulled over and the wrench indicator light came on. I was able to drive to a parking lot at very low speed and turned the vehicle off. When I turned it back on, it was responsive for about two blocks and the same symptoms reappeared. This time the wrench light and check engine light came on. Fortunately, I was a few blocks from a ford dealer. I very carefully was able to drive at a very slow unresponsive speed to the dealer.they replaced the throttle body but ford informs me it does not fall under their cust. Satisfaction #13n03 extended warranty program. Although it is the same symptoms, same year, same model, same diagnostic code, same failure and same part fix as the VIN's that are covered in this program. Ford cannot tell me (or should I say 'will' not tell me) why my VIN is not covered in their 'satisfaction' program. This was a $400 repair.

Filed Sep 13, 2014 · Fuel system, Transmission · 33,150 miles · FL

While driving the vehicle on the highway on 9/2, the wrench warning light came on and the car lost power and started shaking. We had to dodge traffic to limp off the road and stopped the engine. Upon starting again, the warning light was cleared and we hesitantly drove home. We called the local ford dealership and were told that if the light came on again, to not shut off the engine and to drive directly to the dealership. The next day (9/3) my wife was driving the car alone and the warning came on again, she lost speed and the vehicle started shaking badly. She limped as safely as she to the dealership and was told she had to leave the car there because it was unsafe to drive. The following day (9/4) we were told that the throttle body (etb) needed to be replaced. Because we needed the car for a doctor's appointment and because the car was "unsafe to drive", we authorized them to replace the etb. After researching the issue, we found that the etb was exactly the same one that was part of the federal safety agency investigation, which included the escape/ mariner hybrids, but surprisingly did not include the fusion/milan hybrids. To preclude a massive recall, ford launched a customer satisfaction program that blatantly excluded the fusion/ milan hybrids, even though they use the identical defective etb. As part of the customer satisfaction program, ford issued extended warranties of 10 yr/150,000 miles for the etb. Since the same defective etb was used in the 2010 fusion/milan hybrids, it poses the same safety issue as in the other "covered" vehicles. As such, it should be further scrutinized by the federal safety agency and/or subsequently covered by the same ford customer satisfaction program. Ford cleverly conceded to the program to preclude a massive recall and then blatantly excluded 40,000 to 50,000 fusion/milan hybrids, that are equally defective and unsafe. The federal safety agency, please help.

Filed Jul 28, 2014 · Electrical · 55,000 miles · NJ

The car would inexplicably stop during driving and display the red triangle with the message stop safely intermittently soon after the time it was bought. But upon turning it off it would restart. The dealerships did not find anything to fix. The red triangle display and sudden loss of power while driving defect steadily worsened and became so frequent that it interfered with driving. But each time the car would restart and drive. It was again reported to your dealership when it was brought in for service at about 48,000 miles. Again I was told that there was no problem. On june 6, 2014 the car completely died on a busy route. Two good samaritans behind me stopped and helped bring the traffic to a halt. Then they helped push the disabled car onto a driveway before proceeding on their way. I escaped serious injury or even death, which may well have resulted if this had happened on a freeway. The car had to be towed in as it became non-responsive with no possibility of restarting it. Ford clarified that the hybrid battery cable is too short for the engine/transaxle movement and causes the hybrid battery to be destroyed as well. Neither the hybrid battery nor the hybrid battery cable are covered by the various warranties for this defect according to ford.

Filed Jun 18, 2014 · Acceleration, Electrical · 60,000 miles · MI

Tl* the contact owns a 2010 mercury milan hybrid. The contact stated that while traveling approximately 70 MPH, there was a sudden loss of engine power and an abnormal noise coming from the vehicle. The contact mentioned that the accelerator pedal was depressed and failed to respond. The contact mentioned that the check engine light illuminated and the instrument panel failed intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was not available.