The contact owns a 2009 Mercury Milan. The contact received notification of the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that prior to the recall repair, the ABS warning light would appear intermittently. After the recall repair, the ABS warning light was illuminated continuously. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested as part of the recall repair, which it failed. The dealer informed the manufacturer of the failure however, the manufacturer declined the coverage for the HCU part replacement. The vehicle was not repaired and the dealer informed the contact that the vehicle was safe to drive with the ABS warning light illuminated. The failure mileage was 189,000.
2009 Mercury Milan brakes complaints
Page 2 of 5: complaints 11 to 40 of 115, newest first, as owners wrote them.
2009 mercury milan. Consumer writes in regard to the federal safety agency safety recall 19v‑904. The consumer stated the dealer would not honor the recall. The consomer was directed to pay for the recall repairs. The manufacturer was contacted but, did not offer any assistance.
Ford has failed to issue parts to dealers to fix this 2019 recall. It is now april of 2021 and the recall is still open.
Tl* the contact owns a 2009 mercury milan. The contact received notification of the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called family ford of enfield (65 hazard ave, enfield, ct 06082) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 mercury milan. The contact received notification of the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called best ford (579 amherst st, nashua, nh 03063, (603) 324-1406) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 mercury milan. The contact stated while her husband was driving 25-30 MPH, the brake pedal was depressed to the floor board and was slow to respond. There was no warning light illuminated. The contact received notification of the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2009 mercury milan. The contact stated that while driving various speeds, her brake pedal would depress to the floorboard without warning. The contact initially spoke to an independent mechanic who informed her that over time, her brake pedal would depress to the floorboard. He also mentioned that as long as the vehicle would come to a complete stop, no need immediate brake services would be needed. The contact was then notified by a cousin that her vehicle was included in the federal safety agency campaign number: 19v904000 (service brakes, hydraulic). The contact then called university ford north (5331 n roxboro st, durham, nc 27712) where she was informed that the part was not yet available and to call back in mid-march for an update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2009 mercury milan. The contact stated that while driving at various speeds and pressing the brake pedal, the brake pedal went to the floor causing the braking distance to be extended. The driver had nearly collided with a second vehicle due to the failure. The cause of the failure was not determined. The local dealer lucas ford located at 900 us-130, burlington, nj 08016 and the manufacturer were contacted. The contact was informed that the vehicle was included in the federal safety agency campaign number 19v904000 (service brakes) however, the part to do the recall repair was not yet available. The failure mileage was 112,000.
Tl* the contact owns a 2009 mercury milan. The contact stated that while driving approximately 35 MPH, the driver depressed the brake pedal to stop however, the brake pedal extended to the floor. The vehicle did not immediately stop and nearly crashed into a second vehicle. The cause of the failure was not determined. The local dealer lugoff ford located at 979 hwy 1 south, lugoff, sc 29078 and the manufacturer were notified of the failure. The contact was informed that the vehicle was included in the federal safety agency campaign number: 19v904000 (service brakes, hydraulic). The contact stated that on multiple occasions the vehicle had experienced the same failure listed in the recall. The failure mileage was 261,000.
The ford company does not provide me with loaner car, even though they say on the recall notice that this problem can cause a crash.
2009 mercury milan. Consumer writes in regards to hydraulic control unit (hcu) safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Vehicle has a brake safety recall 19s54 from january 2020. In june of 2020 issues began where when we apply the brakes at times they work fine and other times the vehicle does not stop for an unacceptable extended amount if time. The vehicle in june was involved in a minor mva where the vehicle needed to swerve because the vehicle was not stopping in a timely fashion. Luckily this resulted in only minor cosmetic damage (scrapes that could be buffed out at no charge) to both vehicles and with no injuries. The ford motor company was contacted and they stated that I could pay out of pocket for the parts but that they would not honor the recall because the parts are not available. I spoke with west herr ford, amherst ny and they stated they do not have parts for that recall. This vehicle has remained in the driveway since june. Two days ago the vehicle needed to be moved to another place in the driveway and while in reverse the vehicle would not stop and had to be shifted abruptly into park to stop the vehicle. The issue is sporadic and so you have no warning as to when the vehicle may not stop. There is no way to maintain a safe distance when driving because the amount of time and space needed to stop the vehicle varies every time. The amount of time it is taking to repair the safety issue is unacceptable. I have concerns with the vehicle not being safe to drive and I do believe that this is an unacceptable time frame for ford customers to have a unsafe vehicle that is costing money sitting in a driveway. We do not have extra vehicles and are in need of a working vehicle for transportation. I would appreciate your attention in this matter for a timely resolution to repairing the vehicle or providing an alternate method of transportation to those customers with vehicles that are not safe to drive. Thank you for you time and assistance in this matter.
Tl* the contact owns a 2009 mercury milan. The contact received notification of the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
This is the 4th time I have been on a small incline and lost brakes. I had the car at ford a month ago they admitted brakes recalled, cant get part. Released car to me. Today with my child in the car, I was traveling @30mph attempted to brake for a stop sign on a small incline. The pedal went to the floor, I blew past the sign and narrowly missed having an accident. The brake pedal has not returned. Ithe manufacture was made aware months prior to today and have said parts n/a. The manufacturer has exceeded a reasonable amount of time for the recall repair. Vin # confirms part not available the federal safety agency campaign number 19v904000
Tl* the contact owns a 2009 mercury milan. The contact stated that while attempting to stop the vehicle, the brakes malfunctioned causing the vehicle to slide and the braking distance to be extended. The vehicle was taken to the local mechanic who diagnosed that the anti lock braking system was defective. The vehicle was not yet repaired. The contact was informed that the VIN was included in the federal safety agency recall campaign number 19v904000 (service brakes, hydraulic) but the parts needed to repair the vehicle were not yet available. The contact indicated that the manufacturer had exceeded a reasonable time to provided the remedy repair. The local dealer ganley ford located at 6930 pearl rd, middleburg heights, oh 44130, was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 50,000.*dt
Tl* the contact owns a 2009 mercury milan. The contact stated that while her son was driving at 40 MPH, another vehicle rapidly cut in front and suddenly slowed down. The brake pedal was depressed but failed to engage promptly. As a result, the contacts son crashed into the rear of the vehicle in front. There were no injuries sustained. The failure occurred intermittently. The VIN was included in the federal safety agency campaign number: 19v904000 (service brake hydraulic) but no parts were available. Two unknown dealers were called who confirmed parts were not available for the recall. The manufacturer was contacted and confirmed that no parts for the recall would be available until sometime in the third quarter. The approximate failure mileage was 68,000. Vin tool confirms remedy not available. *ln*jb *jb - (recall related incident) ts
Tl* the contact owns a 2009 mercury milan. The contact stated while driving over a speed bump, she depressed the brake pedal and the vehicle failed to stop. The contact stated she rolled to a stop. The contact stated no warning light was illuminated. The vehicle was taken to tire shop to have the brakes repaired. The contact stated she continued to experience the failure. The contact received notification of the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) on january 2020 however, the part to do the recall repair was unavailable. The contact stated on 6/25/20220 while driving 10 MPH, when the vehicle in front of her completely stopped. The contact stated she depressed on the brake pedal but the vehicle failed to stop and rear ended the front vehicle. Air bags did not deploy. The contact stated no warning lights were illuminated. The contact stated no one was injured. The police was called but no report was filed. The vehicle was drivable. The vehicle was taken to autonation ford orange park (7700 blanding blvd, jacksonville, fl 32244, (904) 270-9943) that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms parts not available. The mileage failure was approximately 84,000. *bf
Tl* the contact owns a 2009 mercury milan. The contact stated that while driving at an unknown speed, the brake pedal was depressed and went to the floorboard causing the stopping distance to be extended. The contact pumped the brake pedal several times and the vehicle operated as intended. Dick smith ford of columbia (7201 garners ferry rd, columbia, sc 29209) was contacted and informed of the failure. The contact was informed to schedule an appointment to have the vehicle diagnosed. Additionally, the contact received notification of the federal safety agency campaign number: 19v904000 (service brake, hydraulic) however, the part needed for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 251,000. Vin tool confirms parts not available.
Soft brake pedal causing extended stopping
May 16,2020 I notice my breaks stop working.. May 18,2020 I was backing out of a parking space when I notice my breaks weren't working and had got into a car accident which messed my rear bumper and trunk up. I didn't realize my breaks were having issues until may 22,2020 when the car said 'brake fluid levels low' may 23rd,2020 I decided to purchase brake fluid which it still didn't attempt to hold anything. Car started out super loud like my brakes and rotors were going bad, once the brake fluid was in place it stopped the noise but didn't stop the car from saying level is low nor helped the brakes.*dt*jb*dt
Traveling down the road on city street, and applied brakes. Brake pedal went strait to the floor. Brakes still going strait to the floor.
There is a recall on my mercury milan 2009. Last october september october I took my car to hoffman ford for the replacement of the recall on the airbags. Afterwards I noticed that there was a raising of the dashboard where they replace the airbag. I bought it to their attention, and they said it was from the glue that was used. Later a few months later I noticed the airbag area was expanding and foam was coming through the airbag area & vents over the.consul.I called ford manf to report this issue. They said to someone will give me a call back ,I never got a call back. Also after the replacement of the airbags there was an issue with my brakes.they told me because of the car setting that is probably just rusty, but I wasn't comfortable and I called them and told them that I was going to bring the car to them and look at it again because something was definitely wrong. The investigator who looked at the car to do the work for the insurance notice that the airbag does not expand out nothing else was said about that but obviously they didn't check the brakes because right after that is when the car went to hoffman's and I never drove it again till then and that's when we found out about the brakes. Now just this week december 25th 2019 there has been a recall on the brakes of the mercury milan 4 mm v I believe to 2011. So I believe this was the reason for the accident. I am actually driving a deathtrap car. I had my back brakes replaced with new brakes just a year ago and a month ago I had to get new brakes again already. I have lost two jobs because of this car because I cannot transport children because of the hazard's. My license has points against it now, I paid a high deductible, all because of the recalls on the brakes that they wouldn't acknowledge from the beginning. Thank you, [xxx] thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
When I hit a pot hole in the road or go over bumpy railroad tracks, my brakes do not work as efficient as they did. A jolt, like hitting a pot hole, will make it as if I barely have brakes. The brake pedal will go almost to the floor and this lack of brakes will last from a couple of hours to the next day. Then the brakes are fine. This has happened many times. .always while vehicle is in motion and only upon a sudden, hard jolt. First time in 2017 and last time was about 2 months ago.
Tl* the contact owns a 2009 mercury milan. The contact received an unknown recall notice regarding the brakes. The contact called an unknown dealer and was informed that the parts were pending and unavailable. The manufacturer was not contacted. The contact stated that he felt a hesitation when applying the brakes at various speeds without warning. The failure mileage was 97,000. Vin tool confirms parts not available.
I was driving my 2009 mercury milan down a downhill side road on the first day of wintry road conditions of the 2019 year, and my ABS brakes engaged as I hit some ice. Immediately following this incident and for the next 20 miles of highway driving, my brakes felt very spongy. Specifically, during my next braking attempt and each subsequent one following this ABS event, my brake pedal just went straight to the ground every time I tried to brake. I could feel the brakes begin to engage only as the pedal hit the ground, so I wasn't completely lacking brakes, but I essentially had very little braking power. In previous vehicles, I've previously experienced air in brake lines and a failed master cylinder, and this did not feel like either of those issues -- less braking power than air in the lines and more braking power than a completely failed master cylinder. I almost wrecked my car a dozen times, even though I reserved myself to driving tens of miles below the speed limit and leaving lots of room in front of me. I took the car to the closest available garage (a firestone) where they confirmed that I had full brake fluid and so dismissed a master cylinder leak. They did not fix anything at the garage due to uncertainty about the issue and the high price tag to search. Much later that day, I returned to my car to commute home only to find that the brakes worked as they had prior to the morning commute. The issue seemed to have resolve itself. After copious research, I came across the "extended braking distance" investigation (the federal safety agency action number: ea18002) for this very vehicle. My issue seems to mirror the antilock braking system (ABS) hydraulic control unit (hcu) problem described in this investigation quite well. Why in the world is this not a recall??? My life was in grave danger the other day, and now I'm terrified to drive my car. Come on, the federal safety agency/ford!
Antilock brakes activated based on winter road conditions. After activation, brake pedal experiences a longer distance to press in order to make the vehicle come to a stop. Multiple times while driving, the pedal nearly had to be at the floor before vehicle would come to a stop. This resulted in several near misses at red light intersections when the vehicle simply would not stop normally. Took the vehicle into the dealership and they explained it was a faulty hcu. The repair cost would be close to $1000. Since there is an ongoijng investigation into these defective hcu's, I would appreciate the federal safety agency requiring a recall of the fusion and milan hcus affected. This is a safety risk and should not require the customer to replace the hcu's at their expense if there is a defect. A quick internet search yielded hundreds of comments regarding the loss of brake functionality in similar circumstances. This is not a user issue.
Brakes keep going mushy after ABS activates, taking significantly longer to stop the vehicle. The ABS activates occasionally for no reason on good dry road conditions. Also, the ABS light goes on and off in dry conditions.
Tl* the contact owns a 2009 mercury milan. While driving and depressing the brake pedal, the vehicle accelerated. The brake pedal had to be depressed to the floorboard to stop the vehicle. The vehicle was taken to two unknown dealers. The first dealer could not locate a failure. The second dealer claimed there was a twisted brake line and claimed to have repaired the vehicle; however, the failure recurred. The manufacturer was not contacted. The failure mileage was 95,000.*dt
While car in motion on busy street I went over uneven pavement and hit brakes harder than noemal because uneven pavement sort if just appeared and brake peddle went low. Could not stop on time. Had to roll to stop. Brakes only re engaged after I pulled off road put car in park turned car off for 10 mins then restarted and reversed car while pumping brakes. Just terrifying and unsafe. I called ford dealer who said they'll look at it in 5 days time and may not be able to fix. Guy could not have been ruder. But im taking car in and hoping in meantime not to have repeat if dangerous situation. Please advise any recourse I have to protect myself as car owner. Thanks
Tl* the contact owns a 2009 mercury milan. While driving 45 MPH with the brake pedal depressed to the floorboard, the vehicle failed to stop and slowly decreased in speed. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 102,000. The VIN was invalid.
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