started vehicle, "power steering assist fault" message appeared on dash message center, unable to turn steering wheel. Turn car off, waited, turn back on, message appeared again. tried an additional 3 times, same results. Had to leave the car where i was visiting.
2010 Mercury Milan steering complaints
Page 2 of 9: complaints 11 to 40 of 248, newest first, as owners wrote them.
My power steering light came on and then immediately the wheel got tight. I was unable to turn the wheel and then eventually the car is un drivable. There is a lot of complaints about this happening to thousands of cars and it is still under investigation. Imagin someone jumps out in front of you and you are stopping and unable to maneuver your car out of the way. By the grace of God I was able to do so. Please advise me when this recall is open.
The contact owns a 2010 Mercury Milan. The contact stated that the power steering assist became inoperable. The driver was unable to turn the steering wheel. The contact stated that the steering wheel had seized. The vehicle was restarted, and the steering wheel operated as designed. The power steering assist fault and service power steering soon messages were displayed. The contact stated that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering). The local dealer was contacted, and the contact was referred to the Ford Warranty Department for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.
See attached document for complaint
Upon starting the vehicle, the steering wheel is firm and very difficult to manouver. It requires a great amount of strenght to just turn. The vehicle was diagnosed by the dealer and by a mechanic and both said there was a problem with the steering wheel.
After turning the car on one morning, an alert displayed on the dash saying "Power Steering Assist Fault" and "Service Advancetrac". I turned the car off, and back on, but the same message appeared. When driving, there is no power steering and it is difficult to turn the steering wheel. The Milan only has 110,000 miles. Ford needs to issue a recall as this is obviously a defect affecting many customers.
The contact owns a 2010 Mercury Milan. The contact stated that upon starting the vehicle, the steering wheel was firm and difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 69,000.
I have a 2010 Mercury Milan with only 60000 miles on it and the electric power steering went out. It happened while i was driving causing the car to hard right. The part costs $900 and then it has to be programmed at a dealership. I know there was a recall for this but only for the 2011 model. After researching and reading other safety complaints, it's pretty clear that a recall should be done for the 2010 model.
The contact owns a 2010 Mercury Milan. The contact stated that after restarting the vehicle, the power steering message was displayed. Later, while driving approximately 30 MPH and making a right turn, the steering wheel malfunctioned causing the vehicle to make a sharp right turn nearly causing the driver to lose control of the steering wheel. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 130,000.
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 55-60 MPH, the "Service Power Steering" warning light was illuminated. The steering wheel then locked causing the contact to veer off into a ditch on the side of the road. The contact was able to stop the vehicle. The vehicle was towed to their home. The vehicle had not been taken to the dealer, diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
The contact owns a 2010 Mercury Milan. The contact stated that at start-up and while driving at various speeds, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer and the manufacturer were both notified of the failure and informed the contact’s husband that there were no recalls on the VIN. An independent mechanic was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 67,000.
While driving the dash displayed Service Power Steering Now & Advance Trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.
Power steering fault. Steering wheel locks up.
Steering became hard to steer. Power steering assist failure light on and 75 years old hardly could turn wheel. Many 2010 Milan's are having same problem. I cannot afford the repair. I noticed 2011-2012 Milan's are recalled for a fix not 2010??? Please help
Periodically I would receive a a steering assist fault. Now my steering is completely out with the same warning. With the steering assist out the vehicle is very hard to steer and dangerous. There is a recall for 2010 Mariner and other ford vehicles but not the mercury with the same system. Also the 2011 Milan has recalls for this issue but want me to pay thousands to repair my 2010 It’s the same system and parts for this issue
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 188,000.
While driving the power steering failed and the qheel wouldn't turn at all. Luckily I was in my neighborhood.
The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.
Power Steering Control Module Difficulty steering, loss of control No No No, 10/20/22
I was driving to the store, luckily only going 30mph. Suddenly the power steering stopped working, the message center displayed "service power steering now" and "service advancetrac" along with an illuminated light on the dash. I've looked into the issue and there is no recall for 2010 models. Only 2011. Knowing my way around cars, I've looked into purchasing a new steering rack and installing it but new they are $1000 or more. This issue needs to be resolved with a recall. Things could have gone a lot different if I was on the highway and this happened.
I drove my Mercury Milan to a store a few blocks from my house and when I tried to drive home, I couldn't get the steering to turn. I turned my car off and tried again and same thing. I waited a while longer, tried again, and was able to turn it. I thought it was just a fluke. A couple days later the same thing happened and a message "Power Steering Assist Fault" appeared. My husband and I then took it to our local independent mechanic. He had to replace the steering rack and pinion. He said Ford has a recall for the 2011 Milan for this same problem but not for the 2010. I do quite a bit of interstate driving and am thankful it didn't go out while I was driving at a high rate of speed or it could have been a major safety concern (as it has been for others apparently).
The power steering in my car just randomly started getting really hard to steer while I was driving out of my neighborhood a few days ago. I was turning a corner and it became so hard to steer, I almost got hit by another vehicle coming really fast and I had both of my small children in my car with me. I have researched and see that a 2011 is recalled for this same exact issue but my 2010 is not. I didn’t have any warning lights come on until it started locking up. I’m so upset that this is not an issue that needs to be fixed by a recall. This is so scary for myself and for my children.
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not included.
Power steering has failed multiple times on the vehicle. The dashboard displays 'power steering assist fault' and the steering wheel is locked. This is very dangerous and this vehicle is driven my my 80 year old mother.
The power steering stopped working going 60 MPH. Power steering assist fault. Lucky to get the car stpped with out wrecking . 93500 miles 2010 milan premier. Why was these cars re called ?
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 30 MPH, the power steering failed. The contact stated that while making a right turn the power steering assist warning light illuminated. The contact was able to safely pull over and turn off the vehicle. The contact restarted the vehicle and the power steering assist and Service Advanced Trac warning lights were illuminated. The contact drove the vehicle back to his residence without power assist functionality. The local dealer was contacted and informed of the failure however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was approximately 123,000.
I backed out of a parking space in a parking lot and turned the steering wheel left then as I put vehicle into "drive" my steering seemed to lock up and became extremely hard to turn. I kept attempting to turn wheel and suddenly it was easily turned again as normal. While I was driving home the power steering stopped working causing steering wheel to feel as if locked again and almost impossible to turn in any direction. I almost wrecked my vehicle and hit another vehicle on the road way but hit my brakes and continued to aggressively turn the wheel to missed the vehicle in front of me. I heard and felt a pop and then steering wheel was easily turned again. I barely missed the vehicle in front of me but I did hit the curb and a bicycle a pedestrian was holding next to him on sidewalk. He was able to jump out of the way and was fortunately unharmed. I stopped my vehicle and parked immediately. I called my husband and he came to get the vehicle and I drove his home. He had no problems driving vehicle home and power steering was working as normal but once he was close to pulling into the driveway, a warning message on dash read "service power steering now".... there were no warning of this problem what so ever and just suddenly happened. Very dangerous and I have read many many others have had same issue with exact make and model of 2010 mercury milan. Please add this issue with power steering to recall list so others don't get hurt. I hurt my neck & wrist when I hit that curb and bicycle. I also had to pay for bicycle I hit.. A code reader was put onto car the next day and gave codes C-1963 and C-1277 if that helps with the recall. Thank you for your time and concern in this matter and I apologize for any inconvenience.
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 60 MPH on the interstate, the power steering became inoperable. The power steering fault message was displayed. The contact pulled over, restarted the vehicle, and the power steering started to work as designed. The contact stated that the failure recurred without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000.
The contact owns a 2010 MERCURY Milan. The contact stated while reversing out of a parking spot, the steering wheel became difficult to turn. The vehicle was driven to the residence. The contact stated that the power steering assist fault warning light was displayed. The vehicle was not taken to a dealer to be inspected. The manufacturer was informed of the failure. The contact was informed that VIN was not under recall for the failure. The failure mileage was approximately 121,800.
The contact owns a 2010 Mercury Milan. The contact stated that his father was driving 35 MPH, and heard a beeping sound coming from the vehicle with an unknown warning light illuminated. The driver continued to drive the vehicle to his destination. The driver exited the vehicle and when he returned and started the vehicle the power steering was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
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