My 17 year old son was driving his mercury milan premier with only 96,000 miles on the road when the steering assist failure indicator came on. He pulled over and turned the car off. He called me on the phone and I instructed him to turn the car back on. At that point he lost all power steering on the car. He is lucky that this didn't happen on the highway or in the winter. I did some research and found out that this is a known problem on the electronic steering assist. Ford has issued recalls on the 2011 but 2010. The part from the dealer is 1,155 plus the labor will cost around 2100 dollars. Shame on ford for not recalling the 2010! Safety should come first!! I'm filing this report with the federal safety agency as this is a dangerous failure.
2010 Mercury Milan steering complaints
Page 4 of 9: complaints 71 to 100 of 248, newest first, as owners wrote them.
Our 2010 mercury milan has 45,000 miles. As we were backing out of our garage, a power steering assist fault message displayed in the message center, and all power steering had stopped. We had the car towed to be checked, and the whole electrical power steering mechanism had to be replaced. We learned there have been thousands of complaints with 2010-2014 models, however, the 2010 model was not included in the recall along with the 2011 and newer models. With all of the data proving that the 2010 mercury milans had the same faulty power steering, we need to know why they weren?t included. Our bill to repair this was $1948.31. We are very thankful that it happened in the driveway, and not on the road where someone could have been injured. Knowing that this should have been a recall, and there are other 2010 milans out there on the road with this issue is very scary. Please highly consider adding this to the recall list. We also feel strongly that we are entitled to be reimbursed for our repair. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
For the third time in 3 years the power steering went out in my 2010 mercury milan. Ford still doesn't want to issue a recall on it and giving the 'unfortunately you will have to pay for the repair out of pocket, but keep your receipt in case a recall is issued' speech. It is unacceptable to continue to have this issue. It becomes really unsafe while driving and having your power steering go out. Steering becomes virtually impossible. Not everyone can afford a $1,500-$2,000 car repair every year. Had I know this was going to continue to happen after getting it repaired the first time I would've saved money and gotten rid of it.
Advancetec warning comes on and power steering needs service comes on and the n you lose power steering . Have had rack and pinon replace and after 2 weeks it goes out again.
Power steering went out on 16 year old daughter while driving. Car had to be tied and cost 1300 to fix. See recalls on 2011 milan's with same issue. Car has 70k miles. Feel we should be reimbursed for expense.
Tl* the contact owns a 2010 mercury milan. The contact stated that the power steering failed to operate intermittently while driving and while the vehicle was stationary. In addition, the power steering assist fault and cross traffic assist fault indicators were illuminated. The contact called bill brown ford (32222 plymouth rd, livonia, mi 48150, (734) 399-4244) and was initially informed that the vehicle was under recall; however, when she arrived at the dealer, the contact was notified that there were no recalls on the vehicle. The manufacturer informed the contact that they would not repair the vehicle because it was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.
Lose of power steering completely while driving on highway. Service advancetrac light comes on as it happens. I luckily avoided the car in front of me.
Driving home from church, the "service power steering now" indicator came on and the steering immediately became nearly inoperable. I'm thankful that there weren't many people on the road at the time. It was brought to the only service place on island that can diagnose this problem, but they have a 2-3 month waiting list to look at the vehicle. They stated that if there was a recall in place for the 2010 mercury milan, they could diagnose and fix the vehicle. Why isn't the 2010 mercury milan included in this recall - there are hundreds of incidents of similar situations.
The very next morning I started my car the steering wheel is very hard&stiff to turn it's not safe to drive the vehicle the night before the power steering service came through the dashboard.
Powersteering becomes locked when parked. While the car is running, I have to manually turn the wheel all the way to the l, then all the way to the r, straighten the wheels, shutdown the engine, and then restart the car. There does not appear to be a cause for this to he happening. My fear is that my powersteering will fail, while driving down the road. 2011 was recalled, please consider recalling 2010. I have been quoted $2300 to have this repaired.
Steering assist failure 2010 mercury milan premier . Started the car then the steering assist failure indicator came on. Fortunately the vehicle was stationary when this occurred. Many vehicles have reported this issue occurring while moving, loosing control. Ford has issued recalls on 2011 but not 2010. Shame on ford and shame on the federal safety agency for not requiring ford to recall all vehicles reporting this failure. Towing and repair are now out of pocket probably equalling the value of the vehicle.
Driving at 50 MPH dashboard screen displayed power steering assist failure and service advancetrac warnings, and power steering was lost. After car was turned off for approx 4 hours, when started dash displayed service power steering now and service advancetrac warnings, power steering was never restored.
While making a right turn (low speed) power steering cut out. Power steering fault warning came on immediately. I have noted many similar complaints for these cars.
Tl* the contact owns a 2010 mercury milan. While driving 60 MPH, the steering seized and the power assist warning indicator illuminated. The contact managed to veer to the shoulder of the road. When the vehicle was turned off and restarted, it failed to reset. The contact managed to drive home. The contact scheduled an appointment with bright bay lincoln (1174 sunrise hwy, bay shore, ny 11706, (631) 666-6720) on october 10, 2019. The contact referenced the federal safety agency campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and offered assistance with the repairs. The failure mileage was approximately 65,003.
The "power steering assist failure" alert came on, I immediately lost the ability to steer the vehicle. I was in heavy traffic at the time. I had to turn the ignition off and restart the car to gain steering control again. This happened a couple of time. I spent approximately $1,500 on repairs. The vehicle again is having the same same alert and same loss of steering control. There was not a recall on the 2010 milan but there was on 2011 and other models. This is a very dangerous condition.
I put car in reverse to pull out of driveway and the "power steering assist fault warning" came on dashboard and immediately the steering wheel would not move.
Was driving my 2010 mercury milan when my dashboard showed a service alert "power steering assist fault" and "service advance trac". I parked and turned the car off and then on. After I turned the car back on all power steering was lost. There are recalls for just about every other milan for power steering but not the 2010. I cannot afford $2000 worth of work on a car that's valued at $4000. When I have to buy a new car over this, I will not be looking at ford brands.
Power steering activ trak warning came on displaying service power steering soon will driving to the store. Less than a mile down the road the steering wheel locked up. The activ trak said service power steering now. Very dangerous. The part needs to be recalled. Obviously there is still a substantial amount of 2010's on the highway. Despite the plant that it was manufactured in the part if still faulty and then recall needs to be honored on the 2010's as well before a life is lost or someone is seriously injured from losing control.
"power steering assist fault" comes on while backing 2010 mercury milan out of the garage locking my steering and causing the car to hit garage (minor accident, thankful). Upon research I have noticed there has a been a recall for the 2011-2015 mercury milan models but not the 2010. There are numerous complaints of same issue as my vehicle experiencing this problem with the mileage ranging from low to high. This is a very unsafe situation to experience with your family. 2010 milan needs to be added to the 2011-2012 recalls. Dangerous to loose control of your steering while driving, this could be fatal on expressway situations.
While driving the power steering just quit and the "power steering fault" comes on the dash. I have read a number of complaints on these ford electric ps issues and I am really concerned as to why this has not been recalled because it is a safety concern when the ford is operated.
My 2010 mercury milan began to pull to the right after rotating the tires. The "service power steering now" indicator came on and there was no power steering. This is absolutely a safety issue. I tore my rotator cuff trying to steer the car. Ford is not recalling the 2010 model even though the electric power steering components are identical to the 2011 which is recalled. A very expensive repair, and don't understand why 2011 mercury milan owners are more valuable than 2010 owners.
My power steering assist warning and advance trac system fault warning came on randomly for months. When they would, I'd lose power steering, but could turn the car off and on and it would reset and work fine. During those months I took it into the dealer numerous times, but nothing could be found so they would clear the codes and told me repeatedly it was a sensor misfire. I had read reviews of numerous 2010 models having the same issues but never being recalled. Last week my power steering assist fault light came on and I lost power steering completely. I was able to get it into a new auto repair place who diagnosed the entire electric power steering system as having malfunctioned and had to replace the rack and pinion, costing me over $2000. The 2011-2013 models were recalled for this exact reason. The 2010 should be as well. If I had been on backroads driving for my job, which I often am, when this had gone out, this could have been a real safety issue.
Tl* the contact owns a 2010 mercury milan. While reversing out of the driveway, the power steering seized and the steering wheel could not be turned. The manufacturer was contacted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 145,000.
Steering column locks while turn making it impossible to turn the steering column. There are 168 recent complaints describing a similar problem. With the last occurrence, the charging system light illuminated along with the ABS light, traction control light. Restarted the car several times and could not steer at all. Paused a few minutes, restarted the car and the steering was very loose as if there was no steering control. This is very dangerous. There was a recall on model year 2011-2015. The federal safety agency please investigate and hold the manufacturer accountable.
While driving the power steering has went out several times. At the time the dashboard indicator would say "power steering assist fault" and shortly after that say "service advancetrac". Upon research I have noticed there has a been a recall for the 2011-2015 mercury milan models but not the 2010. I have found a ton of others with my vehicle experiencing this problem with the mileage ranging from low to high. This is a very unsafe situation to experience with your family in the vehicle and have this happen. This needs to be added to the other model milians recalls.
Driving around 35 MPH on a curvy city street and a error message to service power steering soon alerted me. Before I could get a quarter of a mile down the road the service power steering now message appeared, within minutes after that my power steering completely locked up while I was driving. Had to get my car towed and the independent mechanic shop quoted me upwards up $1250 for the repair. My car has roughly 84,000 miles on it. If they are recalling the 2011 model for this repair then obviously the 2010 should be recalled as well if it has the same malfunctions, parts and assemblies. This is my only source of transportation and I can't afford such a costly repair.
Steering stop working when im driving thank god I did not have an accident you cant turn the steering unless you apply strong force on it that was the only way to move the vehicle away from the other drivers
The power steering light and the power train light came on. I pulled the car over to the side of the highway, stopped the car, turned the car off and back on and the steering was gone. This is the 3rd time this has happened over the life of the vehicle. Previous times I have taken it to the dealership as the 2011 model has been recalled for the same issue. They have quoted me upwards of $2000 to repair. When I declined, the computer was reset and it worked again. This is the first time that the traction control service came on.
As I was driving through a busy freeway, my steering wheel just locked up making it very difficult for me to turn. I struggled and managed to pull onto the shoulder. I turned the engine off and turned it on a few times but it did not change anything. The fault message "power steering assist fault" and "service advancetrac" did not go away. I drove the car to the closest mechanic shop. The mechanic mentioned to me that I have to replace the steering rack and pinion and perform a wheel alignment. He also mentioned that I may have to reprogram the power steering control module. He gave me a fat estimate of $2100. Apparently this same issue has been recalled by ford on their 2011-13 models but not on 2010. I was surprised to read that and reputed companies like ford does not take care of this issue for their valued (?) customers. The car is not worth putting that kind of money in it. I may just put that money as a down payment and get another car.
Steering locks up when in motion, backing up. Powersteeringassistfault or serviceadvancetrac comes up on the dash. This is a recall on 2011 - 2015 milans, which have the same engine and assembly. There are over 150 listed complaints on the federal safety agency site for 2010 models. There needs to be a recall on 2010 models. Is this a safe condition to drive with? Who is responsible when the failure endangers drivers and passengers.
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