Traveling on cruise control @ 70 MPH in left lane of 4 lane divided hwy....vehicle started to slow down and RPM increased. Coasted to a stop to the shoulder across heavy traffic. Engine ran normally but vehicle would not move forward or aft on its own power. Dealership ideed problem as sheared shaft in transmission. Tranny was replaced at my cost with a ford rebuilt (has same shaft part that sheared in the original). Have received initial recall notification but nothing else. Bottomline: no luck to date on recall.
2004 Mercury Monterey transmission complaints
Page 3 of 8: complaints 41 to 70 of 203, newest first, as owners wrote them.
Lost power while driving, had to have the transmission replaced at a cost of $2,784.40. Received letter from ford regarding recall notice 11s25/the federal safety agency recall 12v‑006. Letter stated that I would receive a second letter during second quarter of 2012 with details on refund process. It is now the 3rd quarter of 2012 and haven't received any additional information. When I enter the VIN # on ford's website, it states that my vehicle isn't under the recall.
Tl* the contact owns a 2004 mercury monterey. The contact stated that she received notification of the federal safety agency campaign id number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. The dealer did not have all the necessary parts in order to perform the recall repairs. The vehicle was not repaired. The manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. The contact had not experienced a failure. The current mileage was unknown.
I was driving on pa turnpike and without warning van stopped moving. Loss power to move forward or backward. Very scary! Almost struck in rear by tractor trailer. Had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. Found out that there was to be recall on my vehicle. The recall letters were due to be mailed out in the 2nd quarter of 2012 (I never received one, and I am an original owner). Ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. I am now understanding that prior vans that have had a replacement part have also failed for a second time. I am very scared about diving this van again.
Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 70 MPH with the cruise control engaged, there was a rapid increase in the engine rpms but the vehicle did not accelerate further. The contact disengaged the cruise control and applied pressure to the accelerator pedal. The vehicle did not accelerate when the contact applied the accelerator pedal, but there was an increase in the engine rpms. The vehicle was towed to an authorized dealer and was in the process of having the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was included in the recall associated with the federal safety agency campaign id number 12v006000 (power train:automatic transmission:torque converter). The failure mileage was 118,000. The consumer stated the vehicle lost all forward acceleration on the interstate while driving 70 MPH. The consumer stated when he arrived home, there was a recall letter in the mail. However, there were no parts available. Updated 07/31/12
2004 mercury monterey. Consumer writes in regards to a defective transmission *tgw the consumer stated he noticed the transmission was starting to slip. In may of 2008 the vehicle would not go forward or backward. The vehicle was towed to a repair shop where the transmission was replaced at a cost of $ 1985.00. The consumer received a recall notice in the mail regarding the defective transmission. The notice also stated if the torque converter had already been replaced, that addressed the specific issue, he may be eligible for reimbursement.
Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 25 MPH the vehicle stalled. The vehicle was towed to the contact's personal mechanic and the transmission was replaced. Several months later while driving 25 MPH, a child passenger noticed that they could see the roadway from the third row seat. Upon investigation, the contact noticed that the vehicle had rust along the driver and passenger sides of the frame where the third row seat was connected. Two months later the vehicle would not start and was towed to the contact's personal mechanic but the failure had not been diagnosed. The vehicle was not repaired. The failure mileage was 138,306 and the current mileage was 173,476.
Tl* the contact owns a 2004 mercury monterey. The contact stated that the vehicle was included in the recall associated with the federal safety agency campaign id number 12v006000 (power train: automatic transmission: torque converter). An authorized dealer was notified and stated that the necessary parts would not be available until june 2012. The contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. The failure mileage was 120,000.
Tl* the contact owns a 2004 mercury monetary with 70000 miles. While entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. The contact also stated that the vehicle would have trouble shifting into gears. The manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12v006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. The vehicle was not repaired.
Powertrain: front wheel bearings went out (squeeling sound) in 2006 with 8k miles on vehicle. A tsb was out for that issue and the wheel bearings(2) were replaced. The front bearings went out again in 2009 at about 27k miles. The vehicle was covered by a ford esp. The dealer said that they couldn't hear the noise - the noise would come and go - so no repair was done at that time. I have the repair order stating "no problem found". Now at 35k miles the bearing noise has become much worse and much more frequent but now the warranty is over and it will cost about $700 to repair. What kind of poorly made bearings are these? Body: in 2009 I noticed rust at the left rear wheel well area and it is now coming through the left quarter panel. There is also rust at the right rear wheel well area although it has not gone through the right quarter panel. Left and right front doors also rusting at the bottom facing the passenger compartment.
Tl* the contact owns a 2004 mercury monterey. The contact received notification of the federal safety agency campaign I.d. Number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to a dealer for recall repairs. The dealer did not replace the torque converter as stated in the recall, and advised the contact that the torque converter did not need to be replaced. Later, the contact was driving 60 MPH when the vehicle stalled due to the transmission not providing power to the power train. The contact called the manufacturer and inquired about the incomplete recall repair. The manufacturer advised the contact that the vehicle would need to be taken back to the dealer for diagnostic testing at the contact's expense. The vehicle was not repaired. The failure mileage was 192,000.
Lost of power while under way(engine was running). The vehicle will not engage into gear. No codes. Dealer replaced torque converter fixed problem. Part # 685fpls. Recall # 12v0060000 ford recall # 11s25. Notified dealer will be submitting reimbursement in the second quarter of 2012 .
Engine began to miss at 65+ miles per hour. After looking at the PCM and seeing water in it car was fixed as per ford's tsb. Now car will stall out at random. Dealer does not know what is wrong with the car. Car stalls in reverse, and drive without warning. It is dangerous to drive.
On 2/24/2012 I was merging into highway traffic. The transaxles light came on and the van had difficulty shifting from what I thought was 2nd gear in to 3rd, just below 60 MPH and at about 5500 RPM. I found this odd, so I eased off of the gas. Tried to accelerate again while the light was flashing and it would still not shift. After pulling off the highway at an exit. I turned off the car and restarted it. The light disappeared. I drove away with out incident. I proceeded to pick up my child and then went to fill my gas tank about 2 miles away. When I hit just over 40mph the light came on again. While filling up on gas I read about a potential recall on this particular model's torque converter, so I went immediately to my local ford dealer. He was aware of the potential recall (even though consumers weren't informed), and reiterated something I had read about the part not being available until the 2nd quarter. We agreed that I would have my car there on monday morning for a closer look. Monday came and the service associate called. He explained that they could not recreate my problem in a road test. He said there was an error code in the computer's memory, but the code was not related to the torque converter. From here, I guess they drained the transmission fluid and said that there was water in it. He told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). Mind you, the van only has less than 43,000 miles on it. I was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price., but that both prices sounded steep. In the end, I bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. Since then I've read about a water /transmission issue that the federal safety agency is investigation.
Splines related to the torque converter located in the automatic transmission sheared off unexpectedly while driving. Transmission had to be completely rebuilt due to debris that circulated throughout the system. In addition to that, while the transmission was being rebuilt it was determined that water had also been entering the transmission and contaminating the fluid which is believed to have caused the adhesive on the bands to deteriorate and break apart.
Tl* the contact owns a 2004 mercury monterey. The contact was driving 65 MPH when the rpms increased and the vehicle began to decelerate independently without warning. The vehicle was towed to an auto shop where the mechanic inspected the vehicle and informed the contact that the transmission failed and would need replacing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 90,000.
(2008)driving our 2004 mrcury monterey, I tried to accelerate from a stop light and got just enough to push us into the intersection and drift across; after that the vehicle would not move. We were told the torque converter had been stripped and needed to be replaced. It is now 2011, while driving on a freeway my wife started seeing smoke and pulled over. Now we are told the torque converter overheated and blew the seals and has to be rebuilt. Something in this model seems to be destroying transmissions and this in not an inexpensive past time.
Accelerating away from traffic signal, vehicle accelerated normally up to 20-25mph and then transmission totally failed. No warning, no symptoms.
While going down the highway with no warning van will not accelerate, [engine revs up but not move] was able to coast to a stop along a busy freeway ,had to have van towed.
Tl* the contact owns a 2004 mercury monterey. The contact stated that the vehicle would intermittently jerk and stall while driving at various speeds above 30 MPH. Upon restart, the vehicle would operate as normal. The contact also stated that upon examining the vehicle, he noticed that water was penetrating the power train control module and corroding various components. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no further assistance. The failure mileage was 118,000.
It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. Once I got up past 50-55ish it almost went away. I assumed I had a wheel out of balance so when I had it in for an oil change a few days later, I had them do a rotation and balance. That really didn't fix anything and it got worse. If I was accelerating up hill(which I have to do a lot since I live at the bottom of a hill) then it was like I was driving over hundreds of broomsticks that someone had lay across the road. I took it to a shop (not my usual one, but it was very close to home) to see what they thought. They looked and said cv shaft. When I was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. They said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. Monday morning I get a call saying basically I need a new transmission. Now the vibration isn't as bad, but is still there. It also feels like it is wanting to take off while I am driving at a constant speed. Not chugging out, but like all of a sudden it gets a little surge of power then stops. Almost as if someone else is tapping on the gas pedal, then letting off. This happens whether I am using the cruise control or not.
Our family of five was traveling in the middle lane of a three-lane highway with the cruise control set at 60 MPH. We encountered a hill and -'' without warning -'' the vehicle tachometer violently increased RPM and we began to slow down. Fortunately the traffic was light and despite the road construction, there was a shoulder to safely pull onto. While we are grateful that there was no accident and that everybody escaped any harm (especially our three kids in car seats), I would hate to think about what could have happened during "''rush hour"' with a tractor trailer behind me.
First occurrence at 43k miles. Traveling at about 40 MPH on main road when engine speed increased and vehicle drifted powerless to the side of the road. Examination by ford advised bad trans, first time they'd seen the problem. Not covered under extended warranty. Estimated repair - $3500. Took vehicle to aamco - initial estimate $2000 but once opened up advised that full rebuild was required due to extensive metal fragment penetration throughout system. Cost - $3500. On 6/2/11 was traveling at 35mph on local road. On accelerating after a right turn, the entire vehicle shuddered and the engine speed increased. Vehicle drifted powerless to the side of the road again - roughly 40k miles on rebuilt transmission (83k total vehicle miles). In checking transmission fluid level, there appeared to be water in the system. Towed to ford dealer, advised that this was not a normal occurrence and they didn't see if often. Advised that, based on age and mileage of vehicle, transmission should just be replaced. Estimated cost - $3500. Vehicle is now on second transmission at less than 85k miles.
2004 mercury monterey van. Transmission warning light appeared blinking and could smell burning transmission fluid while driving up a canyon road. Stopped car off road and shut down. Waited 25 minutes to allow transmission to cool. Noticed some spill of fluid on road. Headed back down canyon road but only traveled 5 miles down when warning light came back on. After traveling less than 1/2 mile, van came to uphill climb and slowed down to a complete stall. No room or safe place to pull car over so coasted car backward hoping no other car would be approaching. Reached lowest part of road and pulled backward into private drive. Car never would engage again after waiting over 40 minutes. Had owner of property tow the van home which took over one hour down through dangerous canyon road. As it happened over labor day weekend, no place to drop van off for services. Car engine operating but transmission not engaging in any drive gears.
Tl* the contact owns a 2004 mercury monterey. The contact stated while driving 40 MPH the vehicle stopped moving without any warning. The contact mentioned that the engine was running. The failure and current mileage was 40,000. The consumer stated the vehicle would not moved, even though the engine was still running. The vehicle was towed to a repair shop, where the consumer was informed the vehicle needed a transmission. According to the dealer invoice, there were metal shaving in the pan, and the oil pump/torque converter failed. Updated 11/04/11
Without warning (lights, noises, messages) our 2004 mercury monterey, with only 67k miles, would not go into reverse. When we then tried to put it into drive, it would not go forward. When switched back to reverse, it then went forward! Luckily our service garage is only a few blocks away. ...so it only took us a couple of hours to get it there. Mechanic found magnet in tray covered with not only metal shavings, but also larger chunks of metal. Luckily this happened in our alley, so there were no traffic issues to deal with and no one got hurt.
Transmission failed at 101,000 miles on 2004 mercury monterey mini-van. The transmission failed with no prior warning or occurrences - all fluids and filters have been changed every 30,000 miles since van was purchased at 40,000 miles on odometer. This subsequent failure included the vehicles immobility/loss of power to transmission even when in gear. This failure requires that the transmission be completely rebuilt at a expense of $2500 - assumed that the cause of failure is due to excessive metal in fluid from failure of torque converter.
Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 30 MPH, the transmission malfunctioned. The contact stated that although he attempted to shift gears, the transmission failed to engage. The vehicle was towed to an authorized dealer, who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 85,890 and the current mileage was 86,150.
On saturday july 2, 2011 we were driving our 2004 mercury monterey from the upper peninsula of michigan to our home in ohio. My wife, three children, and I thought we had a day of driving ahead of us and then the vacation would be over. Suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. All we could do was coast to the side of the road. Our van has only 67,000 miles on it and has never had any kind of transmission problem. There were no check engine or any other warning lights. We had the van towed to a repair shop, and they told us the transmission was bad and that this is a known problem with this ford mercury monterey. Since it was saturday july 2 we had to wait three days (since monday was july4th) to even get a quote on a rebuilt transmission. All the rental car companies were also closed until tuesday. We finally got the car back on friday july 8th with a rebuilt jasper brand transmission in it for a cost of $3,422 plus a hotel, tow, rental car, etc. Through research on the internet I have found that many other people have had this same problem with ford freestar and mercury monterey minivans.
On 7/25/11 I was on my way to work and without any problems, my 2004 mercury monterey just wouldn't go into gear. I had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.
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