Driving at approximately 25 MPH, without warning, experienced a complete loss of transmission. Coasted to the side of the road. No gears, engine revs, spindles turn freely. There was no noise associated with failure, transmission fluid was not burned nor dirty, no loss of fluids. 46,000 miles on vehicle. Not sure what to do with it, looking for similar problems reported.
2004 Mercury Monterey transmission complaints
Page 7 of 8: complaints 161 to 190 of 203, newest first, as owners wrote them.
Our transmission/torque converter went out on our 2004 mercury monterey. It left my 4 year old and my husband stranded on 95 (highway) for hours. It just stopped moving.
Was driving 2004 mercury monterey premier minivan when suddenly while in drive gear lost all drive power to the wheels. Luckily there was an out to pull safely off the road, into a driveway. If this would've occurred 1/4 mile further in the roadway there wouldn't have been an "out" as this is a very curvy mountainous road where few places to safely exit the highway. Potentially there could've been terrible injuries or worse w/4 passengers in the vehicle including my precious 2yr old daughter and handsome 4 year old boy. There was a complete loss of power talk about having no control of a situation. Very scary and nerve racking. This is definitely a safety concern that needs to be a recall. This could've been a whole lot worse. First thing I did when I gt towed home was checked internet for problems with tranny and the article came up about nhtsb probe about this exact description so I felt I had to make a complaint. Hope this enough description.
Sudden complete transmission failure.
With 54k miles on vehicle, and no previous problems, the transmission completely failed while driving, with the car having to coast to the side. It has required a transmission replacement. It is a 2004 mercury monterey, and it appears that many ford/mercury owners have had this same problem. It's bad enough that it fails, but I was thankful we weren't on the freeway when it happened, just a city street.
My wife was backing out of her parking spot, put the van in forward, and discovered that it would not move. There were no indications that this event was going to happen. Our repair technician had to replace our planetary gearset, because they were destroyed, the torque converter was replaced as a precaution, and the neutral switch was replaced because it was thought to be the root cause. However a broken "cam switch" wire was preventing the car from operating normally. When that was finally discovered, we were able to get our van back.
My wife was driving at night on a busy two lane road when the vehicle suddenly lost acceleration, as if it had been shifted into neutral. She was able to coast into a left turn lane for a subdivision where she had to wait in the vehicle for over an hour for help to arrive. The vehicle was taken to a ford dealer where they "replaced the torque converter due to failed pump shaft spline". The repair cost us $1475.46.
Transmission failure: upon entering interstate 64 outside lexington, ky my 2004 mercury monterey mini-van lost forward acceleration. The tach revved high but no forward motion. Came very close to being struck by a tractor trailer rig but managed to steer the vehicle off the interstate. Tried placing the car in any gear but had no drive power. The only thing that worked on the transmission was park, all other gears were inoperative. Monterey had to be towed to a ford dealership. Investigation has indicated that the torque converter has failed. There was no warning of any problems with the transmission on this vehicle, no noises or slippage. It has approx. 82000 miles on it. I purchased this vehicle new and never had a problem before this with the engine or transmission. I feel that only my skills as a driver prevented a major accident from happening. Had I not taken immediate action to change the direction of the vehicle when forward drive epower was lost I would have been struck by another vehicle.
Tl* the contact owns a 2004 mercury monterey. While driving 30 MPH the vehicle down-shifted. She stopped the engine and had the vehicle towed to the dealer. The technician concluded that the torque converter possibly caused the transmission to fail. He added that since there were no recalls, and the warranty expired he would have to pay $3000.00 for the repair. The failure mileage was 102,000.
My wife was driving home in our 2004 mercury monterey when all of a sudden it lost power to the power train. The car remained on, but would not go anywhere when the gas was pressed while in gear. Luckily she was not far from home and we were able to push it until we could get it to our home and call a tow truck. I am more than relieved that we purchased the used vehicle warranty from the dealership we purchased the vehicle from. It appears the transmission will be fully covered under this warranty. I noticed many other blogs and a recall investigation filed for this problem, so I thought I would report one more occurrence of this problem for this vehicle.
Was on my way home late at night with my three children and had the vehicle on cruise control and suddenly without warning, the RPM needle went all the way over and I realized that pushing on the gas pedal was not making the vehicle speed increase and I was losing speed. I had an 18 wheeler on my bumper and was fortunate to have been able to get to the side of the road. Stopped the vehicle and checked under the hood. The vehicle would not go into drive, 3rd gear, low or reverse. I had to have the vehicle towed over 80 miles.
Sudden loss of ability to move car. We were driving and suddenly our 2004 mercury monterey lost power to the transmission. The engine would still run but no gear would initiate.
Vehicle was parked for the evening visiting friends out of town. In the morning vehicle was started and the transmission would not work. Vehicle was towed to dealership and transmission is being replaced as I type.
I was driving my 2004 mercury monterey van on a residential street when I lost all power. The engine revved up but there was no power. I coasted to the curb and had the van towed. It was in the shop for ten days. The torque converter had to be replaced.
Tl*the contact owns a 2004 mercury monterey. The contact states while driving approximately 35 MPH on normal road conditions the vehicle unexpectedly shifted into reverse without assistance. There was immediate pressure applied to the brake pedal and the emergency brake activated. The vehicle came to a complete stop. There were no prior warnings or injuries. The vehicle was towed to an independent mechanic for diagnostic testing. The technician stated the failures were contributed by a manufacturer defect within the transmission. The vehicle has not been repaired at this time. The failure and current mileages were 60,000.
2004 mercury monterey 4.2 liter engine, on government business trip to boston and on return trip to virginia, check transmission light came on. Stopped in ct at transmission shop and they read the code for torque converter problem. I contacted ford hq and provided the information and they were not aware of any problem like this on the 4.2 liter mini van....however, there are many posting on the internet that dispute that claim. I feel that it is in the best interest of the van owners that an investigation takes place before someone is killed.
We have a 2004 mercury monterey, while on the highway traveling at 65 MPH, during rush hour, with our three children inside, the van dropped out of gear, all we could do is coast! No warning...nothing. They could have been seriously hurt. The engine continued to rev and the transmission just disengaged. Luckily for my family, I was near a ramp and was able to coast off of the highway and into the parking lot of an adjacent business, we are looking at 2-3,000k for the repairs. We just bought this van and it is only five years old and only 112000 miles. We have done some internet searching and found that this is a common problem and occurs about every fifty thousand miles or so.
My wife was driving on highway 100 w in ellicott city with my kid last evening and suddenly the minivan starting de-accelerating. She pressed on the gas pedal but the car was not moving. Unfortunately, due to heavy traffic, she could not get the car to the shoulder and the car came to halt on the highway. Miraculously, there was a cop who noticed the problem and helped her to get out of the car. We called towing service, who took the car to the dealership. Upon diagnosis, the technician found that something in the transmission broke. There was no signs of transmission problem with the car. The vehicle is mercury monterey, 4 years old (2004 make, bought new in jan 2005) and has 50,000 miles on it. We need department of vehicle to investigate in transmission problems with 2004 mercury monterey's as it will cause fatalities on the road. Fortunately, I can see my family but this horrific incident can happen with others. Ford, should be liable to pay for the transmission repair/replacement. Dealership provided an estimate of 3,300 dollars to replace the transmission which is unfair for a consumer in this tough economy.
Our 2004 mercury monterey with 40000 thousand miles the torque converter went out on rt 25 near louisvlle ms. We were very lucky that traffic was light on the 4 lane highway at the time.
Transmission failure. Car suddenly went into neutral, almost causing me to be hit from behind by passing vehicles. Googling the problem shows many other consumers with montereys and freestars (twin of the monterey) with the same problem.
Tl*the contact owns a 2004 mercury monterey. The vehicle was purchased four months ago and is currently experiencing transmission issues. While shifting from park into drive, the vehicle hesitated and jerked. The dealer stated that the transmission failed and clutch debris was found in the transmission fluid. A technician inspected the vehicle and found a seal that was allowing water to enter into the computer, which caused the computer and transmission to both fail. The vehicle will not yet be repaired. The failure mileage was 65,000 and current mileage was 69,000.
No previous warning! Driving down the highway when our 2004 mercury monterey suddenly geared up and then lost all acceleration. Thank god there was nobody behind us!!
2004 mercury monterey, 78k, spouse pulls up to entrance of our church and drops off my daughter. Engine still running, she puts in it park until my daughter comes back out. 2 minutes later, with my daughter in tow, she puts in back into drive and the van goes nowhere. Engine running, but auto transmission totally fails with absolutely no warning or trigger. Trans fluid is full. Car won't go reverse or forward. I feel this is a very dangerous situation - transmission fails while car still running!
While traveling back to connecticut from our winter home in florida, our 2004 mercury monterey mini van's torque converter and pump shaft broke and left us on the side of the road in north carolina. Luckily our grandchildren live close to where we broke down, however we are now stranded in nc for several days while the local ford dealership (crossroads ford cary, nc) waits on parts and fixes the problem. My wife and I have medical conditions that require us to see specific medical doctors, which we have to make appointments for months in advance, and we are now in danger of missing our much needed check ups. We have done some research on the issue and it appears that this has been a recurring issue with the ford/mercury mini-vans, however ford has not done anything to help the consumer. As a loyal ford customer in the my late 70's, I purchased this vehicle hoping it would last a long time and possibly be the last vehicle my wife and I purchased. Ford has told us our vehicle is out of warranty and therefore not their problems, but we only have 25,000 miles on the vehicle, so there is no reason this was caused by normal wear and tear. The fact that this same failure has occurred in so many of this model vehicles indicates a design flaw, and ford needs to be held responsible for this.
My wife and two young daughters were driving to the post office. They stopped at a light and when my wife tried to accelerate after the green light changed there was no response... The engine just roared. It was fortunate they were on a slope so my wife was able to cost off the roadway. This would have been a terribly dangerous situation if she was stuck in the middle of a busy road where a rear end collision could easily happen. There was no warning of this incident and at 57000 miles no reason it should have happened.
2004 mercury monterey van with sudden failure of (?) transmission without warning. Van went dead in the road in traffic and did not respond to acceleration/changing gears. Dealer said there was a need to replace torque converter and pump. Internet search revealed that this is an almost unheard of repair, but frequent with this model and make.
2004 mercury monterey van with 64,408 miles, driven less than four years, lost its transmission as I was driving down the road. I could only coast to the shoulder. Luckily I was not injured....
Transmission failure. Transmission refused to engage while in traffic. Parked vehicle. Have not repaired yet. This is a mercury monterey with only 38,500 miles. I have already replaced the power window motor on drivers side. There are many owners complaining about this same problem. Ford should recall or fix for free.
My wife was driving to a doctor's appointment with and for my 4 month old daughter when as she was accelerating from a highway stop light, the van seemed to shift into neutral. She luckily was able to coast to the side of the highway and into a parking lot. The gears don't shift and there is no movement forward or backward. We had it towed to a ford dealership and they inspected it, saying it needed a new transmission. There were no signs there was an issue prior to this (lights, warnings, etc.). I haven't spoken with ford yet, but from what others are saying, it looks like this is something they are turning a blind eye to. Seeing as how no one has had a complaint yet involving an injury or death, I wonder what will happen when someone does... Ford will be getting a nice lawsuit with all these records.
The transmission on my van suddenly and without warning let go as I was trying to accelerate onto a major highway in florida. Thank god I had the sense to get it off the road and spare a potential disaster with my five children in the van. There was no warning signs prior to the sudden loss of power and it's very upsetting thinking of what could have happened.
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