We were driving our 2004 mercury monterey with only 50,000 miles on it, doing about 40 MPH when all of a sudden, without any warning signs, the rpms increased and the vehicle stopped accelerating. It acted like it was in neutral. We were able to drift off the road onto the shoulder and discovered we had lost all the gears in our van. Thank god no one was hurt, but the 4 adults and 3 children under 2 were stranded on the side of a road in the middle of nowhere 3 1/2 hours from home.
2004 Mercury Monterey transmission complaints
Page 4 of 8: complaints 71 to 100 of 203, newest first, as owners wrote them.
Was driving vehicle on u.s. 10 in michigan on saturday july 2, at 77mph. Pulled into left lane to pass slower traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. Coasted safely to the shoulder & called a tow truck. Vehicle was serviced in mt. Pleasant, mi. Dealer informed me that the torque converter splines had worn off. Repair including dropping trans, flushing valve body, flushing cooler lines, replacement of screen & several gaskets & seals cost $1682. Torque converter splines should never wear off under normal use - makes me think that component was not properly heat treated. Vehicle had 78,077 miles at time of failure. Has been maintained regularly at recommended intervals at selling dealer. *information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)tt
On sept 27, 2010 I was driving home from my job and my 2004 mercury monterey just stopped accelerating. There were not sounds, light or warnings on the dash and there had never been any. I was able to coast up onto the grass area on the side of the 2 lane road and out of traffic before the car came to a complete stop. My car would not restart. My car had 50180 miles on it at the time this happened. I had my car towed to a repair shop where a repair was made. I have all the papers regarding the repairs which included a rebuilt torque converter, the removal metal contamination throughout the unit, and the removal and replacement of the transaxle assembly.
I have a 2004 mercury monterey wit 71,000 miles on it. I was driving home from church vbs june 24 at 10 pm with my kids going 55 MPH when the rpms started revving up. I ended up in a really bad place that could've been fatal. We were in a curve on a high traffic road with a about a 3ft ditch beside us and I was not able to pull off the road. The only thing that saved us was my husband was still at the church and was able to get to us with some friends from church and helped tow the van to our house. There was no warning just stopped moving and rpms revving up. I have 4 kids and just paid a huge down payment on this van so I have no money to fix it. Ford is not standing behind their product. I have had two chevrolets in the past that didn't experience transmission problems until after 250,000 miles. Please help!
Transaxle warning light came on. Has mechanic check codes "torque converter locked up." van is in the transmission shop now because it is not safe to drive. I see a class action lawsuit is already filed about this issue but I don't see any resolution of it as of yet. Http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/ford-class-action-lawsuit-complaint-filed-over-alleged-defect-in-2004-2005-model-year-ford-freestar-and-mercury-monterey-transmissions-torque-converters/
We are the owners of a 2004 mercury monterey with just over 64,000 miles on it. I was shocked when my wife called me on the evening of june 3rd, 2011 and told me that she had gotten into the van, started it and tried to go in reverse and the van wouldn't move. She then put it into "drive" and it seemed to work fine for a few minutes and then it made an awful clunking sound a few times and lost power as she was driving near our home heading toward the freeway. I immediately knew it was a problem with the components of the transmission. Thankfully no one was injured as she was traveling at slow speeds on surface streets just before making it onto the freeway. It scares me to think what could have happened had the problem not occurred until 5 minutes later when she would have been traveling at 60 MPH on the freeway. Prior to the incident, there were no other signs that the transmission was having problems, no slipping or missing gears. It had always driven very smoothly. I got online and found that there were many stories like mine with the 2004-5 mercury monterey/ford freestar. I'll be having my van towed to our mechanic on monday, june 5th so I can find out the extent of the damage and cost. I won't be surprised when they tell me it is the torque converter from what I have been reading from others with my same mini-van. The van currently won't shift into reverse, idles horribly and barely shifts into drive.
Driving on highway. Sudden loss of all forward motion. The engine did not turn off, just sounded like it was in neutral. Changing of gears had no response. Since the, all parts have been replaced and still no response.
While traveling in heavy traffic on I-95 south at the connecticut/new york border at 55 MPH the tachometer had a sudden and dramatic rise in RPM's but all power out to the drive wheels was lost. It was as if the transmission went into neutral. Luckily, we were able to pull off the highway and avoided being run over by a semi. After stopping on the shoulder with the brakes releasewd and the transmission gear selector still in drive the van proceeded to roll backwards down the hill we had to stop on. We were left in a precarious position between the guardrail and the cars and trucks still moving on the highway. Luckily we weren't hit by any passing vehicles! This was a very dangerous occurance. Being a common problem that has been continually reported to your agency and there is an ongoing class action suit againt ford motor company for this problem, I think there should be some kind of investigation of this problem of this problem and ford should be made to notify oi ers of this vehicle of the problem before someone does get killed or seriously injured. I feel this is definitely a safety related problem.
2004 mercury monterey transmission failed at 69,000 miles with minor wear and tear. We have had the vehicle for 5 years and 4 months and vehicle had 16,000 miles when we purchased it. Transmissions are to last longer than 69,000 miles. That brakes down less than 900 miles per month which is well below the national average. In fact to further prove the point for 2 of the 5 years is was our sole vehicle for a family of 7 with 2 working adults. We contacted ford but we were "within our miles of the extended warranty but unfortunately the time expiration was september of 2010". We paid $1800 to have it replaced yesterday however it broke down again yesterday and we are waiting to hear from the shop again now. If anyone google's 2004 mercury monterey transmission issues there is a plethora of results including class action lawsuits.
Transmission problems: I own a mercury monterey 2004 van. I purchased it used in july 2008 and in december the transmission stopped working. I did have an extended warranty so it was repaired but not replaced or rebuilt. I don't know why they did not replace the transmission since there were so many complaints. In february 2011 I hadthe same problem happen again while traveling on the highway. It just stopped and I veered off the highway, had it towed. Well this time I had the option of getting the same thing done or rebuild it. The only problem is the extended warranty has expired so I had to choose to have it repaired. That repair cost me 1700.00. The job as before is only good for 12,000 miles. I do quite a bit of traveling. Has there been any resolution to all the complaints that have been made. Please let me know. Thanks for your attention to this complaint.
I backed out of a parking space and attempted to put my vehicle in drive. The vehicle would not go and had to be towed. I am told by the ford dealership that the transmission needs to be replaced and it will cost aprox. $3,000.00.
2004 mercury monterey driving on highway on cruise control at 67mph when vehicle lost power drifted to lane that was closed to traffic due to highway construction and avoided being hit by traffic traveling behind me had to be towed to a ford/mercury dealership. Was informed that it was the transmission and needed to be replaced at a cost of $3500.00 I am an 80yr. Old women with no other driver and have less than 40,000 miles on this van and feel that this should not have happened. Also feel that there should be some warranty but was told that there is not st.louis,missouri.
I was traveling down the highway when I lost all forward power to the van. Had the van towed and was told the torque coverer had failed and would need to replace the transmission.
2004 mercury monterey mini van transmission went out on highway no warning cost $3000.00 to fix at aamco approx.90,000 mile on vehicle.trans. Was serviced 3 times at regular intervals and was never abused.trans. Failure was the same as ongoing complaint on edmunds, there is a problem here that ford needs to recall and or rebate,before someone gets hurt while driving these vehicles!!!
Tl* the contact owns a 2004 mercury monterey. The contact was driving approximately 40-45 MPH when the transmission exhibited severe hesitation and would not respond normally. The contact was able to maneuver to a safe location where the transmission completely failed. The vehicle was towed to the dealer where they informed the contact that the transmission would need to be replaced. The vehicle was not repaired. The failure mileage was approximately 60,000.
Transmission failure in 2004 mercury monterey van. No warning of the impending failure. No response from the transmission in any gear. It occurred while on an entrance ramp to a major highway. Towed to ford dealer where it was determined that "transmission failure" had occurred. Ford rebuilt transmission installed at a cost of $3,455. I am concerned that this transmission can fail again when five kids are being transported to school in this van on that same highway during rush hour.
Was driving my 2004 mercury monterey and all the sudden my transmission quite letting the car go forward or in reverse. Took it to a repair shop and it was the torque converter which cost me $2300 to repair.
I am the owner of a 2004 mercury monterey minivan which I purchased new. About a month ago and literally without any sign of problems, I came out of work and discovered that my van would start up fine but would not go into gear (forward, reverse etc.) I had the van towed to the nearest ford dealership and was told that the torque converter had went out and that it would cost me $1600 to repair. After threatening to tow the vehicle to another shop I eventually got them to agree to drop the cost to $1000. I was shocked that the transmission would have such a major break down with less than 50,000 miles. After researching the internet I discovered that there are many complaints about the same problem and that it always seems to occur around the 50k mileage mark. In fact, I discovered that a class action lawsuit has been filed in ny for this very issue. Please investigate and if appropriate force ford to issue a recall. I would like to be reimbursed for these repairs if it is discovered that faulty or cheap parts are to blame for this problem. Thanks.
While driving in traffic with my sister & my young son, without any warning signs, our mercury monterey just quit. By the good grace of god, divine intervention, angels or whatever else may have intervened, it so happened that we had missed the exit to enter interstate 695 so the incident occurred on a busy city street instead of the highway. That being said, we easily could have lost our lives in either place, however it would have been a sure bet at 60 MPH on the highway! The vehicle was towed to a garage and the problem was diagnosed as a failed transmission, more specifically, the automatic transmission torque converter. The transmission had to be replaced.
Was driving our 2004 mercury monterey van when it went in neutral and coasted off the road. It will not move forward or backwards now and is parked as we don't have the funds to get it fixed as it will be thousand of dollars.
My wife was driving my 2004 mercury monterey around the perimeter of our local mall. Suddenly the van slowed, and she noticed the tachometer showed the rpms increasing as the pressed the accelerator. The van stopped dead. She had to call me to push the van into a parking space until we could have it towed the following day. The could have been extremely dangerous in traffic. I have a handicapped 19 year old daughter, and rely on this van for her transportation, so on top of the safety issue, this is a tremendous inconvenience for us.
I have a 2004 mercury monterey was driving and all the sudden transmission went out without warning. No warning lights or other shifting problems. Very hazardous. They want 4 to 6000.00 to repair this is definitely a ford problem and should be repaired by them. I could have been killed and my passengers only by the grace of god we weren't.
I was on my way home after picking up my 2 granddaughters and my car just lost all movement. The motor was running but when I tried to accelerate it would not move forward. I was able to coast to the bottom of the hill, where luckily there was turnoff lane. I called for assistance and then had to be towed. The girls were scared to death, I guess just knowing that we weren't able to go, it was dark and we were on a busy highway. The mechanic has informed me that it is the transmission. My car is a 2004 mercury monterey, only 77,000 miles. It has never given me any trouble. This has been quite an inconvenience, especially since I work everyday and it is going to be quite an expense to replace, last quote was 2600.00, which is not easy to come by given the economy. After reading over 100 complaints from others sharing the same experience, I feel this is definitely something that needs to be investigated. I guess we were lucky that an accident did not occur, given the circumstances under which this happened.
I have a 2004 mercury monterey with approximately 70,000 miles. The torque converter was replaced under an extended warranty at approximately 37,000 miles. I just took the van back to the dealership because of a noise from the engine, and I am told by the mercury tech the torque converter is going bad again, and they want $1700 to replace it again. In researching this problem I found a large number of complaints also filed for the same problem, this needs to be addressed.
The van is a 2004 mercury monterey. I was driving home from dropping a friend off to get his SUV from the shop. I was driving home, and had to slow down to make a left turn at the light. I turned and went to step on the gas and there was nothing. I thought at first I had somehow bumped it into neutral. When I looked down it was in drive. I just made it over the train tracks when it came to a stop. I tried everything I could think of. I turned the van off then on went through all of the gears, and nothing happened. My wife called aaa, and had the van towed to a repair shop where we were told it would cost between $2,500 to $3,000 to replace the transmission because the torque converter sent metal shavings through the transmission. The most frustrating thing is we don't have the money to have it fixed, and with a family of 5 it is really hard to get around.
I own a 2004 mercury monterey that apparently has a transmission/torque converter issue with it. On the 5th of december me and my family were driving home from the base that we are stationed at overseas when all of a sudden I lost power in the vehicle. The RPM's shot up but never accelerated. Luckily I was able to pull off the rd safely. I shut off the vehicle, restarted it put it into gear and nothing... We had it towed to a local garage out here and the mechanic said that my transmission is junk... We have not had any other problems with this vehicle except for this... No warning lights or anything came on to warn us of a possible problem with the vehicle.. We do not have the money to get this fixed and still owe about $9000.00 on this vehicle. What is ford gonna do about this????
Transmission failure - caused by faulty torque converter.
My family and I were traveling down a rural road when our 2004 mercury monterey just lost its power to move. The engine was still running but when I pushed on the gas we didn't have any response and we coasted to the side of the road out in the country away from everything and everyone. Our cell phone had no signal so I had to walk three miles to get my signal on the cell phone to be able to call for help while my wife and grandson waited in the van until I returned. I had to get the van pulled 35 miles back home and it is still setting because no one knows why it quit moving and what to do about it. I tried all gears and none of them work.
I own a 1994 mercury monterey minivan and the transmission went out with no warning while driving on a narrow road with no shoulder. I had nowhere to go except the ditch. My van has under 73000 miles on it and this is the second major repair to the transmission in less than 5 months. Something is very wrong with the mercury monterey transmissions as evidenced by the large number of reports of failure and the fact that a class action lawsuit was approved against ford for this exact problem>
Sudden (and silent) automatic transmission failure on 2004 mercury monterey with 59876 miles. Stopped at a signal light, proceeded on green light and accelerated to 30 MPH, no problems, normal acceleration. Proceeded 500 feet and stopped at rail road crossing. Van lost motive power and stopped. The engine revved but van did not move. No warning, no lights,no sound, van will not move. Blocked railroad crossing, pushed van to the side of the road and then got vehicle towed home. All maintenance performed at mercury recommended mileage and time. Lost two transmissions on 2002 chevy venture, and bought the van based on ford/mercury reputation.
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