I own a 2002 mercury mountaineer. The tailgate developed a crack between the emblem and the rear glass lift. It was fixed once already and has since cracked again. Since this crack has developed, the door ajar light has come on. I have noticed the same crack in almost every ford explorer and mountaineer that I see. I contacted the dealer to have it repaired again and was told that they only cover the repair once. I don't feel I should have to pay out of pocket for an obvious manufacturing defect. I then contacted ford and was told there is nothing they can do for me. Keep in mind, I have also had numerous visits for my transmission having issues from the beginning and I have also had issues with the cruise control where it suddenly "takes off" and goes really fast. Ford needs to stand by it's vehicles and fix them when there are obvious manufacturer defects!
2002 Mercury Mountaineer body complaints
Page 2 of 3: complaints 11 to 40 of 70, newest first, as owners wrote them.
Tl* the contact has a 2002 mercury mountaineer. The contact feels that the vehicle is experiencing the same failure as recall campaign (04v442000) issued for the 2002 ford explorer. The vehicle has a crack going from the glass all the way down past the mountaineer emblem on the back hatch of the vehicle. The contact has heard of rear windows exploding on the ford vehicle because of this problem and thinks this is a safety hazard for this vehicle. The failure mileage was 52489 and the current mileage was 53000.
On cold mornings, the front windshield fogs/frosts up. Turning heat on and selecting defrost provides little to no air to windshield. Dealership identified it as a broken vent select door, requiring dashboard to be removed and part replaced, $1100 fix. In doing research on the vent select door - cars are designed that if the selector breaks that the air should default to the front defrost so that windshield would not fog/frost and cause a life threatening situation. Multiple times this has occurred while driving, all along believing that the fogging up was due to snow build up on outside vents. The fact that the vent broke and did not push air to the windshield is why I'm logging this complaint as it could have resulted in a life threatening situation. In reading the other entries, noting that I've had to have the rear coil springs replaced and had back liftgate replaced after cracking.
Rear tailgate latch brakes across this is a know issue with all ford explorers and mercury mountaineers. It's obviously a bad design from ford motor co. Ford needs to recall this and it's their design and it also can represent an injury to someone if a piece was to fall off and hit another car.
2002 mercury mountaineer. In the past 4 years we have replaced the rear bearings 5 times and now ford motor company will not honor the warranty. Each time the bearings last between 4 and 6 months.
Under back glass of mercury mountaineer there is a strip all the way across the back that is cracked in 2 I have notice every mountaineer I have seen old and new all are doing the same its like all the ones on the road to day are like that and it could break all the way off and hit a car and it has sharp edges and dealers want to munch to fix it well I thank if all mountaineers are like this it should be recalled u can drive down the road and look at them all they are like that so thank you for your time.
I own a 2002 mercury mountaineer. The tailgate developed a crack between the emblem and the rear glass lift. Since this crack has developed, the door ajar light has stayed on consistently, causing the interior light to stay on, draining the battery, which had to be replaced. I have noticed the same crack in almost every ford explorer that I see. I have not yet attempted a repair because I don't feel I should have to pay out of pocket for an obvious manufacturing defect.
Upper rear lift gate below the rear glass window was found with several cracks on a cold winter morning. No recent impacts other than normal rear hatch closings. Have noticed many other similar make/models of ford/mercury with the same damage in exact same location.
Rear panel under window has recently cracked, there are now 2 vertical cracks running down the back of the vehicle. Also, hitch to rear door doesn't stay up. This vehicle has also had a new engine put it and injectors have popped out on more than one occasion. This is the most expensive vehicle I have ever purchased and it has given me more problems than I could ever expect in a vehicle. Ford needs to compensate for this vehicle. We have owned several ford's and have never seen anything like this. It is a true lemon>>>>
Just under the rear window the back panel cracked in the cold weather the vehicle is kept in a garage when exiting the garage into the weather it just cracked just under the mountaineer emblem all the way down the length of the panel and now the back rear window rattles.
When approaching my vehicle (2002 mercury mountaineer) from behind, I noticed a crack in the center of the liftgate panel, beginning at the bottom of the window and extending to the handle. I researched this on the internet and found that it is a problem which has occurred in ford-manufactured suvs, including the mountaineer and explorer. I called the service manager of the dealership where I purchased the vehicle. He was familiar with the problem and stated that the panel will need to be replaced. Since there is no recall issued, there was nothing he could do. I then called ford customer service and spoke to a person who told me that ford could not provide assistance since my vehicle was out of warranty. Since this is an obvious defect in the product, I believe that ford should issue a recall and cover the repair cost. Ford should stand behind the quality of its vehicles and if there is a problem, then it should provide the customer with a satisfactory remedy.
Tl*the contact owns a 2002 mercury mountaineer. When the contact attempted to close the rear hatch window, it suddenly exploded. She noticed that the rear driver's side window hatch had fallen off of the vehicle. The vehicle was taken to a local mechanic and the contact was informed that the rear lift gate needed to be replaced. The vehicle has not been diagnosed by the dealer. The contact did not notice any differences beforehand. The current and failure mileages were 79,332. Updated 11/07/08 *bf the consumer learned of recall #04v442000 but was informed her vehicle was not included in the recall.. The consumer was told the recall was related to the failure of the rear window brackets but also because of where the vehicle was manufactured. Updated 11/07/08.
Tl*the contact owns a 2002 mercury mountaineer. While the vehicle was parked, the window liftgate shattered when it was closed. The dealer stated that the vehicle had previously been repaired under the federal safety agency campaign id numbers 04v442000 (structure:body: hatchback/liftgate:hinge and attachments), 01i010000 (visibility: glass, side/rear), and 07e104000 (visibility:glass, side/rear); therefore, the contact would be responsible for the repair cost. Updated 09/15/08 *bf updated 09/17/08.
Tl*the contact owns a 2002 mercury mountaineer. While the contact was underneath the hood detailing her vehicle, the hood came down on her without warning. She was not injured. The contact called the manufacturer to report the failure and was informed that there was no recall. She was advised to report the failure to the federal safety agency. The failure mileage was 58,500.
The back door of my 2002 mercury mountaineer has cracked around the mercury emblem, which is located just under the glass portion of the door that you can open separately from the remainder of the door. I have now seen three other mercury mountaineers with the same crack around the emblem. I don't believe this is a coincidence. I believe it is a defect and that the manufacturer should put out a recall to fix the defect.
Plastic piece between the back window and lift gate handle keeps cracking. A ($400 repair) 2002 mercury mountaineer.
Tl*the contact owns a 2002 mercury mountaineer. The contact noticed a crack on the panel of the liftgate. The dealer replaced the panel, but was unable to diagnosis the cause of failure. Approximately one year later, she noticed another crack on the liftgate panel. The dealer stated that they would order the part and replace the panel. As of july 2, 2007, the panel has not been replaced. The failure caused the close door light to remain illuminated. The current mileage is 68,000 and the failure mileage was unknown.
A large crack spontaneously formed running vertically down the panel of the rear liftgate of our 2002 mercury mountaineer near the emblem. I have not been able to ascertain if the crack has LED to a failure of the tailgate integrity as far as waterproofing is concerned. *jb.
Tl* - the contact stated while vehicle was parked and when she was closing her liftgate cylinder detached. Weather condition at the time of the incident was a rainy day and temperature around 50 degrees.
Tailgate has developed crack in the plastic of the gate. The plastic is bonded to the rear window glass. Apparently dissimilar expansion coefficients result in cracking of the gate. Local repair shop has replaced 3 in the last month, not including mine.
Dt*: the contact stated the tailgate was cracked below the window. When the vehicle was purchased, the tailgate was already cracked. The service dealer repaired the crack. A year later, the tailgate began cracking again and has progressively become worse; its cracked all the way down through the plastic panel below the window. The contact stated that the window comes down so hard that it may be the reason for the cracking tailgate.
I own a 2002 mercury mtnr. 85,000 mi. Normal,expected usage..4 wks ago noticed a crack in the rear lift up door panel above/below the ctr. Of the mtnr. Logo. Crack thr/thr plastic panel.. Door is used frequently as access to the rear storage area..2 days later took it to the ford/merc. Dealer, serv. Mngr. States that he has recently seen another "same" crack.. Contacted ford who stated that they would not take any responsibility as the vehicle had >100,000mi..same result when he contacted them for my vehicle, sent in for reconsideration with pictures of the vehicle/crack... Appears to be an engineering/manufacturing problem, not specifically related to >mileage as much as related to frequent usage of this door, and a plastic panel susceptible to breakage secondary to design/placement of logo, creating a "weak" area that is exposed to frequent "banging down" as the door is closed..ford's answer the second time was a denial of resonsibility and a suggestion that the owners contact their insurance company (not the correct or customer friendly response, as this would only result in customer paying out a deductible and/or being subjected to increased insurance rates)...I realize that this is not a failure that resulted in accident, injury or death, but it is one more example of how the american automobile manufacturers are not listening to the customers and certainly not standing behind their products, as defects, faults are identified secondary to less than excellent design, engineering, and manufacturing..when will the american auto industry realize that the average consumer is not impressed with the high powered, dramatic advertisements seen todau, and would like them to be interested in producing a safe, sturdy, well engineered vehicle...I am very concerned that ford has taken no interest or resonsibility for such an obvious product defect....I have had the panel ordered and it will pay to have it replaced...have there been other such incidents noted?....thank you .
2002 mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. *ts the lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. The oil light illuminated. The trim on the front door fell off while driving. There was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust.
Hood support struts can fail in cold weather without notice or warning. Could cause severe head/hand/arm injury.
Dt*: the contact stated the liftgate fell off. This occurred while the liftgate was opened and it fell onto the contact's head. There were no warning indicators before liftgate fell.
Dt: the caller said vehicle stalled without warning several times. She stated that it did start back up. She took the vehicle to the dealer three times. Dealer said they fixed it each time. She sent manufacturer a letter on the problem and other problems. Also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. Dealer will not do anything else to help her with the ignition switch. *ak the day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear.
Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). I drove car to dealer who after initial questions and ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. Amazing while the 6 week repairs of "waiting for parts" I got a recall notice in the mail (aug 05). After bothering the dealer to get the car back, I was called to pick up the car and I was told the "check engine soon light" is coming on! When I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! This car is only 3 years old!!
Back lift shattered when closing, resulting in shattered glass everywhere and brackets hanging (it was raining outside!). I drove car to dealer who provided a replacement car during repairs but it took 6 weeks to repair. Then when I was called to pick up the car I was told the "check engine soon light" is coming on! When I picked it up, I not only see the light is intermittent coming on, but my electric window switches are not working to put the windows up and down (except the front passenger works fine) and the driver seat belt is not retracting correctly! This car is only 3 years old!!
2002 mercury mountaineer rear tailgate window shattered .*mr while driving the consumer noticed that he door ajar light had illuminated on the dash. He pulled over, and exited the vehicle to check all the doors. After opening and closing all the door the door ajar light was still on. He then went to the rear of the vehicle to check the tailgate. When he raised the tailgate window it sprung from his hands and shattered into many pieces. Upon further inspection the consumer noticed that one of the hinges on the tailgate window had separated from the vehicle which caused the window to release then shatter.
Dt: the driver's side of the dashboard was peeling. The vehice had less than 50,000 miles. The consumer contacted the the dealer and they told the consumer he would have to pay for the repairs.
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