The rear panel of ,my 2002 mercury mountaineer was replaced when the rear window blew out. This indicint occurred when the vehicle was parked in my driveway, and we found later that there was a massive recall due to this defect. Now, the rear panel is literally peeling away from the truck, we took it to the dealer where we usually go for repairs and was told that the vehicle is no longer under warranty and that we would have to just live with it. I find this completely unacceptable. The vehicle is barely three years old and I have had several problems with it; although most of them have been adressed, I am completely shocked that I have to drive around wondering whether the rear panel is going to fly off and possibly cause damage to another vehichle or even worse cause injury to an individual. I am contacting ford motor company today to formally let them know of my complaint, becuase I'd like to know how long is the warranty period on a manufacturers defect that was repaired. Thanks, denise
2002 Mercury Mountaineer body complaints
Page 3 of 3: complaints 41 to 70 of 70, newest first, as owners wrote them.
2002 mercury mountaineer hinges on the tailgate had separated resulting in the window shattering.*mr the warning light came on, consumer released and closed the hatch back and the warning light remained on. Returned to the rear of vehicle and raised tailgate window which shot out of consumer hand and shattered into many pieces. Inspection revealed one of the hinges on the tailgate window had separated from the car which caused the window to shatter. *bf
Rear lift gate panel below glass has developed a crack. This lift gate has been recalled but dealer states the cracked panel is not part of the recall. Two dealers have said this problem has occurred in other vehicles. Has not yet been repaired. Also transmission trouble. Dealer said needed to replace at cost of $3200.00. Dealer charged $80.00 to tell me it needed fixed. Took to trans. Repair shop to repair at cost of $1300.00. This month I have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning.
The bottom frame that supports the window of the hatch is cracked right down the middle. Owner contacted the dealer and was given an estimate for the repair.
After the dealership performed the liftgate/glass bracket recall 01i010000 the hatch door shifted when opened and the entire cargo door alignment is off. The vehicle been back to the dealership 3 times since the recall was performed. The problem hasn't been correct thus far.
The liftgate was made out of plastic and had stress fracturers from top to bottom, which was caused by constantly opening and closing. The liftgate was not durable enough to be closed with force or window would shatter. Vehicle was taken to dealership, but the problem had not been resolved.
Upon awaiting parts to have the rear liftgate glass recall 04v442000 repairs performed the glass dropped down into the structure about 1 1/2 inches which caused stress on the trim below the gate window, resulting in the trim breaking. Manufacturer was aware of this problem due to numerous complaints being filed, but they were not willing to repair the trim.
The federal safety agency campaign 01i010000; ford issued a liftgate glass recall. This vehicle is included in the recall, but the dealer still does not have the parts available in order to repair the vehicle. *jb.....
I purchased my 2002 mountaineer on june 20, 2004. When I am driving and hit the speed of 75 MPH I hear a loud whistling sound and the only way to get rid of the noise is to reduce my speed to under 75 MPH. I have spoken with another person who owns the same SUV and he has the same problem only on a larger scale. He has had the weather stripping replaced twice and still the noise remains. I will be taking it in soon to have it checked over since I am also having another problem when I stop and apply the brakes (loud squeaking noise).
The rear window shattered while trying to close it. Prior to the glass shattering the left strut came apart from the window. The consumer replaced it into place and attempted to close the window when it shattered. Pe04045.pco.
Rear window shatterred while closing the rear hatch door. Dealer was not notified. *ak pe04045.pco
Problems with vehicle's transmission at various speeds. *mr the engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. *sc dup of 10022342_pco
While closing the rear door the window broke. The driver drove the vehicle to the dealer for inspection. The mechanic informed the driver that the window needed to be replaced due to worn parts. *nm pe04045_pco phonecon confirmed related to invest.
From the time the consumer purchased the vehicle there have been problems with it. The transmission in the vehicle made a loud clunking sound. The dealer replaced the transmission once but the consumer continued to experience problems. The head liner on the ceiling fell down.
I was making sure all the doors of my 2002' mountaineer were closed and when I shut the back lift gate one of the connecting brackets came out of place and caused the whole thing to shatter a spray glass in my face. I had glass stuck in my scalp and had to wash out my eyes for 4 hours as well as my hands and face being cut. I read on your website that this is a know defect by ford, I contacted ford on this and they basically told me since my car was out of warrenty they dont care and the part cost over $1200 to be replaced - because the way it was designed you cannot get just the glass I need body parts too.*ak pe04045.pco
Passenger-side lift cylinder bracket became detached. As I was closing the liftgate glass, the window exploded and the metal piece fell to the ground. I sustained a minor cut to my ankle. The debris field was as far as 10ft. Fortunately, my sons were not injured. The vehicle is out of warranty, but my insurance company has advised me that I can take it into the dealer. *ak pe04045.pco
While driving in cold weather driver's side window fell off track, causing the glass to fall inside the panel of the door frame. Onsumer was able to drive the vehicle to the dealer, and mechanic replaced the window. Also, consumer went to lift up the tailgate and the cable snapped in half. Consumer was able to put the cable in the back of the trunk. However, mechanic informed consumer that vehicle was not on recall or under warranty.
Rear liftgate applique (trim panel) cracked for no reason.
Subject regarding rear liftgate applique (trim panel) cracks. *ak dob=02/02 and will ck. Design version. 061604_pco
Without warning right side liftgate hinge snapped, causing the liftgate to hit the consumer in the chest.*ak pe04045_pco
Struts gave out on hatchback, causing hatch to fall on owner's head, knocking her backwards, glass in hatch shattered into her hair and skin.*ak pe04045.pco
2002 mercury mountaineer rear hatch strut failure - three (3) occasions within four weeks. Dealer has no solution to problem. Ford engineering suggested that the entire rear hatch/glass/strut assembly be replaced. Back-ordered direct from ford's supplier due to high demand for replacements.*ak dob is 6/01 mount rotating and resulting in strut detachment. Replaced entire glass assembly after numerious attempts to reglue mount. 06140 pe04045.pco
The rear glass on my 2002 mercury mountaineer exploded when it was being closed. It happened mid-stream while being shut.*ak pe04045.pco
Bracket on left side of lift gate broke, the lift gate detached from the bracket and cylinders. The lift gate fell on my upper body as a result I have been seeking medical attention. *jb pe04045.pco
The front end dash has a very loud rattle while letting up on the gas or depressing the brake the vehicle has been in the shop five times. They have readjusted the A/C lines many times, tightened items in the engine, and replaced a missing bolt in the firewall. It was fixed once that last a couple of months, but the noise is back. It will be going in the shop for the sixth time. Also, there is a squeak when going over bumps. It has been in the shop twice and they replaced the ball bearing joints. However, the squeak is back.
The vehicle transmission slipped, jumped and made clunking noises. The steering column locked up. The rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. *mr *ph *ak *nlm pe04045.pco
While getting into vehicle, wind hit driver's side door and door hit against consumer's leg. Door is curved which had a point on end of door. Dealer contacted.
Three sets of goodyear, eagle ls tires, size p24570r16 (no dot # mentioned) with less than one hundred miles had to be replaced because knots were found on sidewall and tread. Dealer has been contacted. *ak engine light illuminated due to faulty dpfe sensor; air bag light on, air bag module replaced; loose rear center console; vibration and popping noise over bumps, replaced and balanced all four tires, replaced stabilizer bar links, rims were out of round; scrunching noise while turning, rack and pinion replaced; experiencing whistling noise; hard jerk and popping noise when shifting, gear selector slippage; A/C vent squeaking, A/C vent readjusted.
Was pulling out into traffice at 45mph when hood flew up about 6 inches. Did not hit windshield due to secondary latch catching it. Same problem has happened before in july. Vehicle has only 500 miles.
Consumer was driving and noticed door ajar light was on. She pulled over, shut off engine, and got out of vehicle with remote, key in ignition. Consumer noticed side doors closed, and walked to rear of vehicle and pushed remote to release liftgate. Instantly, window exploded, a metal piece on bottom of tailgate fell off. Vehicle has been at dealer since that day, still trying to rid vehicle of glass. Cannot give consumer a reason why this happened. Consumer is considering lemon law.*ak purchased veh. 04/01 and within 1000 miles (05/01), attempting to open glass, glass shattered. Will get VIN and dob_06142004_pco pe04045.pco
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