Tl* the contact owns a 2004 mercury mountaineer. The contact stated that there was a fracture in the panel of the rear liftgate from the bottom of the window to the base of the liftgate. The vehicle was not taken to the dealer for diagnosis or repairs. The contact stated that the rear liftgate was inoperable. The failure and current mileage was 70,000.
2004 Mercury Mountaineer body complaints
Page 3 of 4: complaints 41 to 70 of 79, newest first, as owners wrote them.
Rear door panel cracked, visual, then found several more 2004 mountaineers with the same crack, now a lawsuit has been filed as class action, I hear a noise mechanical grind from rear of vehicle, stop by a ford dealer to get a trade in price, and see if anything is mentioned, they tell me to get my car fixed, !! No mention they knew of the problems, now I read transmission problems, glass visibility problems, cruise control fire, problems my car's cruise quit working, on and on it goes, lists of lists of problems, I know cars wear out but to know there are problems and hide them, needs action.
I have two complaints involving the back liftgate on my 2004 mercury mountaineer. In 2008, with approx 45k miles on it, a crack developed above and below the emblem on the liftgate (like several others I've noticed on this website). The dealer didn't even look at it but said they were aware of the problem and it would cost me $500 for a new liftgate! I declined at that time. More recently, the back window hinges broke and my wife was there to catch it. She spoke to the dealer and there was no recall for it and, once again they wanted to sell a new hatch to us for over $1000 including parts and labor. We took it to our local body shop and they fixed it for $183 and got the new hinges directly from the mercury dealer we spoke to earlier. These items should have been recalled and people reimbursed for their expenses relating to getting them fixed on their own. I cannot bring myself to buy another ford product if they don't accept responsibility for their defects.
Tl* the contact owns a 2004 mercury mountaineer. The contact stated that there was a hairline fracture below the rear window near the rear liftgate latch. The vehicle was not inspected or repaired for the defect. The failure mileage was 55,000. The VIN was unavailable.
I own a 2004 mercury mountaineer. About a week ago I noticed a crack in the rear liftgate panel of my vehicle. The crack curves around the mercury logo located on the rear panel. I contacted the dealer and he said ford is very aware of this problem and he repairs many cracked liftgates on ford/mercury SUV's, especially in the winter due to expanding and contracting of plastic. It is almost halfway down the back and am afraid that the window will pop out while driving and cause an accident or injure someone. It is a safety hazard. Ford needs to recall these vehicles and fix this problem. It should not be the responsibility of the consumer, since it is a defect of the SUV.
I own a 2004 mercury mountaineer has four thousand miles. The vehicle was storage in garage for four and half years. I started to use the vehicle on last fall of 2009. On september I see the tailgate developed a crack around the emblem and the rear glass. The heater is not working also. This is obvious manufacture defects!
Tl*the contact owns a 2004 mercury mountaineer. While parked he noticed there was a crack below the mercury emblem on the rear lift gate. The vehicle was not taken to be examined for the cause of failure and was not repaired. The failure mileage was 78,000 and the current mileage was 79,000. The VIN was unavailable.
In july 2008 filed my first complaint when the entire back lift gate and window blew out while vehicle was parked. Insurance repaired it, I paid a 200.00 deductible. Again the medallion has cracked 3/4 of the way and I am wondering if this is the start of another lift gate blow out/glass all over, etd.
Tl* the contact owns a 2004 mercury mountaineer. While the vehicle was parked, the contact manually closed the rear hatchback and the window glass shattered unexpectedly onto her arm. The small pieces of glass scattered inside and outside of the vehicle. There was no personal injury. The vehicle was towed to the dealer where the technician informed that the cause of failure was contributed to the hatchback defective latch. The vehicle was in the process of being repaired at the time of the complaint. The failure mileage was unknown.
Glass lift gate strut froze when it was opened when I tried to close it, the force broke the hinge at the top. If I had not immediately supported the lift gate it would have fallen. The hinge on the other side was cracked and bent and about to give. The emblem on the gate has also been cracked for quite awhile. I did have the transmission fluid issue addressed when the vehicle was still under warranty, but still experience transmission slamming into gear in reverse at various times.
Rear back panel cracked. Was parked in garage for 2 days, temp was -15f low/22f high. Fine one day, cracked rear panel (around the rear hatch window). Dealer states no recall, see this all the time. $500 to fix.
I own a 2004 mercury mountaineer. Recently, I found the back panel to the liftgate near the emblem is completely cracked. This is causing a safety concern for me on the road as it could be dangerous to myself and others while driving. I contacted ford and they refuse to recall this product. Hundreds of similar complaints can be found online and by service mechanics.
Structure:body:hatchback/liftgate:hinge and attachments - the left hinge on the liftgate on my 2004 mercury mountaineer fractured, causing the glass liftgate to swing out. The right hinge held but shows corrosion. This appears to be the same issue in the federal safety agency campaign 04v442000 for model years 2002 - 2003. The liftgate is no longer operational. I have not yet replace the parts.
The glass in the lift rear gate fell out into my son's hand. Thank god, he did not suffer any injuries. I had to take it in and have the hinges replaced. This repair cost me $100 because I had a warranty. Previous incidents similar to mine have been reported. The car manufactures need to come up with a better design.
My lift gate glass hinges have started to fail, the pin holding the top and bottom part of the hinges together have come out on one side of both hinges causing them to turn and start letting the other side come out. Eventually within the next couple of months the glass will fall out all together. Because of this the latch does not line up right and has cause the exterior trim molding to completely crack from top to bottom. I have ordered the hinges to be replaced and I will have to pay for this repair myself before something bad happens, even though there is a recall for this on the previous years of my vehicle.
2004 mercury mountaineer-the rear hatch hinge broke. Looks like it is corroded. Have not found out how much this costs because of lack of money. Have found numerous reports online and even a recalls for the year before this for the same thing. Why isn't this being recalled? I am a 5ft 2 inch woman, and I had to catch this when it fell off. It could have broken my legs.
Tl*the contact owns a 2004 mercury mountaineer. When the contact closed the rear liftgate door, it suddenly cracked underneath the window. The dealer stated that it was due to a manufacturer defect, but there was no recall. The contact believes that the manufacturer should be responsible for the repair cost. The current and failure mileages were 58,000.
Rear lift gate on 2004 mercury mountaineer would not close. Noticed hinge attachment for glass looked as though it was falling off. Gate would not close and is damaged.
Tl*the contact owns a 2004 mercury mountaineer. The contact noticed a crack in the rear liftgate panel of her vehicle. The crack curves around the mercury logo located on the rear panel. The contact called the dealer and the manufacturer and was informed that they would give her 20% off the repair since her vehicle was out of warranty. The failure mileage was 60,000. Updated 03/12/09. *lj updated 03/13/09.
The failure is for a 2004 mercury mountaineer and the failure is a crack in the lift gate that occurs right alongside the mercury emblem or logo on the back of the tailgate or lift gate. This crack has been reported numerous times on online forums and to me seems like a deficiency in the material that makes up the lift gate or tailgate. (I.e. - the logo is so big and the material around the logo emblem so thin that it cracks under pressure and change in temperature) I would also like to add that I have been told that the ford explorer has a recall for this exact type of problem, yet mercury has yet to issue a recall for the mountaineer. The vehicles that have incurred this type of problem have been around the same years (2004-2006 models - or at least the vehicles that I have seen this problem occur in.) 1. The events that have LED up to this failure includes: mercury and ford are solely to blame for producing a faulty tailgate or lift gate on these vehicles and should recall them. The change in temperature along with average usage of shutting or closing the tailgate would cause a vibration to promote the tailgate to crack. I noticed my failure or crack in mid-august of 2008, I've owned my vehicle since 2004 but it has been garaged all of those years except for last year, which could explain why it happened last year (change in temperature more severe). 2. I have noted how the failure occurs, its consequences include a crack in the lift gate of the vehicle, which is aesthetically non-appealing, and this could lead to a larger crack in the lift gate that could eventually cause major problems for the vehicle. This crack (which is not minor, 3 - 5 inches usually) could also reduce or lead to compromising the vehicles structural integrity and reduce crash test ratings. This is a big concern for your safety. 3. I personally spent over $400 to replace the entire lift gate. I should be reimbursed and mercury should recall this problem.
Crack appeared in body of vehicle in the back above and around the mercury emblem. It contracts and expands depending on the temperature. There was no crash, impact or anything that caused this failure. It is a defect in the body. The consequences of this are the inability to use the hatch, the repair bill and the depreciation of the vehicle.
2004 mercury mountaineer rear window panel cracked and hinges will not stay tight. Ford dealer said this is a common problem but ford will not repair if vehicle is not under warranty. Vehicle has 53,000 miles but I had dealer check vehicle while it was under warranty and they said all it needed was adjusting.
Crack on rear hatch from top of hatch down and around the emblem (under the rear window). Vehicle is a 2004 mercury mountaineer with 75k miles.
While parked outside my office door the back liftgate window and liftgate blew out for no apparent reason. Glass inside and outside the vehicle. Had the children been seated in the 3rd seat they would have been seriously injured. Ford motor co refused to acknowledge any responsibility, the insurance company handles it as a comp claim and I was out $250. And without an answer as to why it happened and would it happen again!??
My wife was closing the rear window portion of the rear hatch and the 2 hinges snapped off and the whole window fell down to the bumper she had to get a chair to put under it so it didn't crash to the floor all this by herself trying to take the kids to school she could not go anywhere I think what it actually is the struts are bad and they are what caused the problem.
Crack at mercury emblem on back panel glass section. This suddenly appeared. Was advised by local mercury dealership, northpark lincoln mercury that there is no recall. Also had this examined by a bodyshop and was told it appeared to be a defect.
2004 mercury mountaineer premier, 45,049 miles - rear liftgate hinge broke right in half & liftgate fell while vehicle owner reaching for bag in cargo area. Injuries to back of head, neck, right shoulder, elbow, wrist, thoracic spine, right scapula, right hip, knee & ankle. Dealer (west herr) removed & replaced both liftgate hinges & reassembled liftgate glass.
Last year I had the same failure on the hinge that holds the glass in the hatch. I was attempting to close the glass when it cracked. I couldn't put the window down, so proceeded to drive to the auto body shop where he stated he had never seen this type of problem. I got it replaced and am a little worried this will happen again.
Tl*the contact owns a 2004 mercury mountaineer. When attempting to shut the liftgate glass, the hinges fractured and allowed the glass to fall. The contact's daughter was nearly injured. The dealer stated that the glass strut brackets and glass hinges needed to be replaced. The contact is in the process of having the vehicle repaired. The manufacturer stated that although she is experiencing the same failure as referenced in the federal safety agency campaign id number 04v442000 (structure:body:hatchback/lift gate:hinge and attachments), her VIN was excluded from the recall. The contact would be responsible for the repair costs, which exceeded $355. The failure and current mileages were 59,600.
Small crack started on rear hatch between wiper blade and mercury logo, within 2 weeks crack wrapped around the logo and continued through the bottom of the panel. I contacted ford when the crack first occurred since then I have taken photos with my camera phone of other mercury mountaineers with the same problem. I have a total of 14 photos so far.
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