Noticed this crack that formed in the window panel, of the liftgate. It runs from the bottom edge of the window, down to the mercury logo, then around it to the bottom.
2004 Mercury Mountaineer body complaints
Page 4 of 4: complaints 71 to 79 of 79, newest first, as owners wrote them.
I filed a much more serious complaint this evening regarding an issue with the cruise control causing a complete shutdown of power on our vehicle. Please be advised that I do not make a habit of filing these complaints. I was not even aware of this website until today. However, after I filed the complaint, I checked to see if you had record of other consumers with the same problem. When I looked at the complaints that had been registered for this vehicle's make and model I saw that at least 2 others have registered complaints for what seems to be a manufacturers defect. I thought that I would make you aware that our vehicle also has this same issue. One other complainant wrote that he was told that ford was aware of this defect, but was refusing to acknowledge that it was a defect. On the liftgate, just below the center of the window, adjacent to the mercury logo there is an approximate 6 inch crack in the body of the door. It has been there for about 6 months. Since the vehicle only had about 45,000 miles on it at the time, my husband and I agree that this should not have occurred.
We purchased our mercury in february of 2007. At the time of purchase it had around 36,000 miles. It currently has around 46,000 miles. I have a concern on the vehicle that I believe is a defect in material workmanship or a flaw in the design of the vehicle. The rear of the vehicle has a crack on the rear liftgate trim. The crack starts right below the rear wiper and cracks along what appears to be the weak points of the rear body trim. I have noticed several vehicles with the same problem that are mercury mountaineers and ford explorers with the same body style and approximate time of manufacture. There is no reason for the plastic trim to crack in such a place. It is like a stress fracture in the hatch. I believe this to be a factory defect in the design and workmanship of the vehicle, and I do not believe that a vehicle which is 3 years old and has low mileage should have such a stress fracture. I believe that ford motor company should look into this matter and correct this problem. It is my understanding that ford is aware of this problem and is avoiding taking responsibility to repair this issue.
Vehicle purchased used 6/3/07. About 2 months later, noticed a popping noise from rear hatch area when turning on slight inclines (eg. Parking lots. Around oct 21, 2007, on opening rear hatch, left hinge bolt came out- glass dropped and was caught. Dealer said hatch recall does not include this VIN #. Paid out of pocket for repair.
Same problem as described in "safety recall 04s20" concerning liftgate glass hinge.
I own a 2004 mercury mountaineer. On 6/23/07, I placed several articles into the cargo area through the liftgate window hatch. When I attempting to close the hatch the hinges gave way and the entire window hatch fell into my arms. Fortunately I was able to hold onto it and disconnect the pistons that supported the window. The hinge pins had sheared off and broke through the upper pivot of the hinge. Had a child been closing this hatch it could have killed them.
Tl*the contact owns a 2004 mercury mountaineer. The contact stated that there was a crack near the rear hatch. The vehicle was taken to the dealer ,but was no longer under warranty. The current mileage was 25,000, and failure mileage was 24,000.
Tailgate has a "stress fracture crack" below the wiper assembly and traveling approximately 6" down to the logo on the tailgate. There was no identified reason for crack to occur. Vehicle taken to dealership local service manager indicated that there have been approximately 500 reported incidents of this type however ford/mercury has not issued a recall. Recommended buying a new tailgate for $500. The crack indicates a manufacturer's defect that compromises the structural integrity of the tailgate assembly. I'm concerned about putting people in third row bench and/or the consequences of getting struck from the rear with the existing tailgate.
Dt:the consumer stated during braking the vehicle stalls. When the cvonsumer went to restart and put it in drive it stalled again. Took vehicle to the service department 3 times. The second time they replaced the fuel pump, the first time they updated the engine controller software.*ak for the 4th time total loss of vehicle power when braking from 55 MPH. Dealer replaced maf sensor. Driver rear door molding catching front door molding at times when opening.
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