Operating the tailgate window hinges broke off screws appeared to have severe corrosion vehicle was stationary
2004 Mercury Mountaineer body problems
79 complaints (38% of all complaints for this car). Typical mileage when it fails: 64,000. 1 crash reported.
- owner complaints
- 79
- of this car's complaints
- 38%
- typical mileage
- 64,000
- crashes
- 1
- recalls
- 0
Which part fails
- Body39
- Body: hatchback/liftgate18
- Body: hatchback/liftgate: hinge and attachments14
- Body: hatchback/liftgate: support device/strut2
- Body: tailgate: hinge and attachments1
- Body: tailgate1
- Body: door1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Mercury Mountaineer body problems in other years
Related recalls
No recalls on record for this model year.
Related investigations
Rear liftgate glass hatch failure
This investigation was opened on june 23, 2008, based on 34 complaints involving eight injuries in which the rear liftgate glass hatch on model year 2004 ford explorers or mercury mountaineers broke off and fell, usually while individuals were operating the glass hatch or loading or unloading items from the rear of the vehicle.ford conducted recall 04v‑442 in 2004 to address similar problems on model year 2002 and certain model year 2003 ford explorers and mercury mountaineers.the information ford provided in response to odi's information request letter indicated that failures with 2004 vehicles were primarily liftgate glass hatch hinge failures related to corrosion at the hinge pin, whereas the failures that prompted the recall with the earlier models were primarily related to problems with the glass hatch's struts or fracture of a prior hinge design at the boss/bolt connection at the glass.odi's review of ford's warranty, complaint, and injury data for the 2004 vehicles indicates that these rates are significantly lower than those for the recalled population.a potential defect trend has not been identified at this time.odi will continue to monitor complaints and take appropriate action as necessary.this investigation is closed.
RQ08003
What 2004 Mercury Mountaineer owners say
Most recent owner complaints, unedited.
1. Paint coming off of roof and driver's door. 2. Rear passenger side and driver side power windows not working. 3. Cracks in plastic area of rear lift gate around wiper arm. 4. Almost lost control and potential accident on interstate when right rear wheel came loose.
Rear tailgate window hinge broke while having the window only open and putting away groceries. Upon closing the window, the right hinge broke causing the window to almost fall off of the car. I attempted, with assistance from others in the parking lot, to push the window back into the frame and have it lock at the center latch. The latch is no longer engaged and I have attempted to push on the window to connect with the latch. I am not strong enough to do so. The window is at a point where it could fall off of my car. There was a recall on this part for 2000-2003 vehicles of this make and model. Ford is not carrying over the recall to 2004 stating the defect is not the same (with the details) as the recall itself. It is still the same defective part! I am of short stature and do not have the strength to push the window the 1" or so to get it into the frame to lock successfully. I have contacted my local ford dealership for advice but have been told I would need to pay out of pocket. I am at risk of having the window fall off the back of my car and do not currently have the money to pay for this repair at this time. There have been several complaints noted for this equipment failure on this site for the 2004 mountaineer. Just not sure what to do next. My vehicle is my bread and butter in order to work.
The rear liftgate cracked near the mercury emblem. This occurred about two years after purchasing the vehicle new. I took it to two different ford dealerships and was told by both the ford would not fix this problem on the 2004. One stated the 2003 model had the same problem, but that ford repaired those. I did not receive a response to my email I sent to ford. This is a substantial expense to the owners of this vehicle. If you look around you can tell if you are behind a 2004 explorer or mountianeer, they all will have at least one crack around the emblem.
Rear lift gate window hinges rusted/corroded. Hinges have broken causing window to shift and move.
Tl* the contact owns a 2004 mercury mountaineer. While the vehicle was parked, the rear liftgate glass strut disengaged and the glass detached from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000. ...updated 07/30/15 *bf!..updated 08/13/15 *bf updated 10/26/2017
Every time it rains, even just a sprinkle, water comes in from top of driver's side door/roof. It also comes in through the dome light and visor. My floorboard is flooded with water. I have tried to use a car cover and it does not work. I can not afford at this time to bring into a dealership. This problem is going to destroy this vehicle.
Transmission solenoids three times, paint coming off, passenger seat trim came off, cracked rear lift gate, passenger front and rear door windows, and driver side rear door window do not work.
I took my children to daycare came home and parked in the driveway. I came back out two minutes later and there is glass all over. The back hatch window exploded, it looks like it got really hot as some of the plastic trim is melted.
Rear hatch hinge broke while closing back glass of hatch.
Questions about the 2004 Mercury Mountaineer body
Does the 2004 Mercury Mountaineer have body problems?
Owners have filed 79 complaints about the body of the 2004 Mercury Mountaineer, 38% of all its complaints, more than any other problem.
At what mileage do 2004 Mercury Mountaineer body problems start?
The typical (median) mileage in owner complaints is 64,000 miles.
Was there a recall on the 2004 Mercury Mountaineer body?
There is no recall for this problem on this model year.
What year does the Mercury Mountaineer have the most body problems?
The Mercury Mountaineer model years with the most body complaints are 2004 (79 complaints), 2002 (70 complaints) and 2003 (59 complaints).
Other 2004 Mercury Mountaineer problems
Transmission 64Acceleration 21Engine 19Electrical 16Airbags 12Visibility 7Suspension 6Brakes 5Steering 5Locks 4Wheels 4Fuel system 2Driver assistance 1Lights 1Seat belts 1Tires 1
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