I am having issues with the back-up camera display on the radio screen freezing up occasionally while backing up and once it went black while backing up. I have also had dozens of issues with the drivers door not opening. Occasionally when i try to exit the vehicle the door will not fully unlatch to open. It will only partially unlatch to open a crack. I have tried locking/unlocking, shutting off the vehicle and starting the vehicle, roll down the window and try to exit using the outside handle, but was unable to exit the vehicle. The only way I could get out of the vehicle was to exit through the passenger door. After several minutes or longer it will finally open to exit. This is a severe entrapment issue. These issues have happened on multiple occasions, but did not start until after the factory warranty ended.
Nissan Altima screen failure problems
23 of the 15,497 owner complaints about the Nissan Altima describe screen or infotainment failure, most of them for the 2014 model year.
- owner complaints
- 23
- worst model year
- 2014
- typical mileage
- 33,000
By model year
- 20221
- 20203
- 20193
- 20182
- 20147
- 20132
- 20121
- 20101
- 20081
- 20011
- 20001
Often reported together
Backup camera 7Jerking 2Airbag light 2Won't start 1Windshield crack 1Power windows 1Loss of power 1Hesitation 1
What owners say
My horn and alarm just went out without warning doesn’t work had fuse checked at auto zone. The electrical issue is my radio screen will go black but still be playing then it will reboot while driving.
The contact owns a 2019 Nissan Altima. The contact stated that while reversing, the back-over prevention screen failed to function as intended. The contact stated that occasionally, the back-over prevention screen displayed a pink, blue, or black screen. In addition, occasionally, the back-over prevention screen displayed lines. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 26,000.
The information system head unit crashes (reboots) on demand when a MS Teams call is answered or initiated via CarPlay. Crashing of the head unit is 1) very distracting to the driver 2) avoiding it requires attention and ability to first determine incoming call is from MS Teams and then reaching down and unplugging the phone prior to answering it, causing a loss of Navigation and yet more attention loss 3) This loss of attention can cause lane deviation, lack of following traffic signals and other incidents. Problem is universal in Nissan head units in this series, google Nissan Head Unit Teams for tens of thousands of hits. Dealer and Nissan corp notified and ignore the problem. Nissan's partner in infotainment, Renault had the same exact issue and corrected it with an over the air update so it is easily fixed. Dealer inspected, MS and Apple as well, both say head unit firmware is at fault. Failure has occurred from day one, car is defective because of this significant cause of distraction. Please get this fixed before people die (if they have not already)
The contact owns a 2019 Nissan Altima. The contact stated that while reversing, the rearview camera display screen was blank, and no image was displayed, creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 19V654000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 23,347.
Information entertainment system is completely inoperable. no backup camera or navigation or audio. Screen is black no power. without cameras there is safety risk to those near vehicle. Dealer quoted nearly $200 to look at it and run a diagnostic. we declined this offer but am willing to have it inspected. There are no messages or warning lamps on now or prior. it is unknown what caused this failure. all fuses are in tact. Thank you.
The contact owns a 2014 Nissan Altima. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that she noticed that the display screen and instrument panel were blank. The contact stated that the vehicle was inoperable. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the computer needed to be updated with new version software. The vehicle was repaired. The contact stated that the software update was only compatible with 3-G network not 5-G network. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
The Nissan Infotainment System Crashes when connected to Apple Carplay when you receive a call from Microsoft Teams, or attempt to make a call from Microsoft Teams. It sends the Infotainment System into a recurring reboot Cycle that can only be stopped by the call ending. This has been an ongoing issue for almost 2 year and through 2 different Software Versions, 0810 and now 0912. This is a significant Safety Hazard as many individuals travel via Car for their Jobs and many Companies heavily utilize Microsoft Teams for Meetings, especially as a result of the Pandemic. Having the Ability to operate Handsfree is essential not only from a Safety standpoint, but from a Legal standpoint. During research, this is not a minor problem, and I believe has been ignored due to the Pandemic and the belief that less people are driving and traveling and utilizing Microsoft Teams via Apple Carplay. Nissan needs to address this issue immediately to resolve what is causing the Infotainment System to crash when making and receiving calls via Microsoft Teams, so the Safety of it's Consumers is no longer put at risk. The Date noted below is the last time it has occurred, but as noted, has been going on for almost 2 years.
My backup camera seems to be displaying the same issues that ended up in the 2019 nissan altima being recalled. It was working correctly. Now, whenever I shift into reverse, it shows a blank screen only for the backup camera. All my other cameras are operating fine. The rear sonar still works, but the backup camera will not display any images. I have checked to make sure that the camera is still where it should be, and it is. I've tried shutting down my vehicle, exiting and locking properly and then re-entering and starting up the vehicle before testing the backup camera. Still no image.
My backup camera always goes black and doesn't always provide video. Backup camera shoes black/blank screen when trying to back up periodically.
Related recalls
Electrical system: software
- What is wrong
- Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
- Risk
- If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
- Remedy
- Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1‑800‑647‑7261.
Recall number 14V138000 · Recall details
Electrical system: software
- What is wrong
- Nissan is recalling 204,361 my 2007-2008 altima, altima hybrid, 350z, 350z roadster, my 2008 altima coupe, rogue, my 2009 murano, and infiniti my 2007-2008 g35 sedan, my 2008 g37 coupe and ex35 passenger vehicles equipped with continental automotive systems' occupant classification system (ocs) control units. A varistor in the ocs control unit located in the passenger seat cushion may have been manufactured out of specification. Under certain conditions, this could cause an interruption of signal between the ocs and the air bag control unit (acu).
- Risk
- This could result in the passenger air bag being suppressed which could fail to provide adequate protection in the event of a crash.
- Remedy
- Dealers will test the signal between the ocs and acu systems using a special tool to check that it is functioning as designed. If necessary, the seat cushion (containing ocs hardware) will be replaced with a new one manufactured to specification. The recall began on november 4, 2008. Owners may contact nissan at 1‑800‑647‑7261 or infiniti at 1‑800‑662‑6200.
Recall number 08V521000 · Recall details
Electrical system: ignition: module
- What is wrong
- On certain passenger vehicles that have had the body control module (bcm) replaced during service at a dealership, the tire pressure monitoring system (TPMS) may have been inadvertently deactivated due to an issue with the dealer service software. If the TPMS is turned off, it would not alert the driver to a decrease in the tire pressure as designed.
- Risk
- Driving on under-inflated tires is unsafe and could result in a crash.
- Remedy
- Dealers will check the TPMS function and reactivate it if necessary. The recall began on january 18, 2008. Owners may contact nissan at 1‑800‑647‑7261.
Recall number 07V599000 · Recall details
Questions about the Nissan Altima screen failure
Which Nissan Altima years have screen or infotainment failure problems?
The model years with the most reports are 2014 (7 complaints), 2019 (3 complaints) and 2020 (3 complaints).
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