When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and an error appears on the screen saying camera is temporarily unavailable. There have been multiple recalls on this issue and the updates have not resolved the issue. My car is on software 3.6.4
2021 Polestar 2 driver assistance complaints
Page 2 of 5: complaints 11 to 40 of 115, newest first, as owners wrote them.
Back up camera not available. Again.
The backup camera on my 2021 Polestar 2 has never functioned reliably. It frequently fails to activate when the vehicle is placed in reverse and instead displays an error message. This is a manufacturer defect. Although the vehicle was recalled for this defect and I had the recall repair performed, the issue persists. The repair did not fully resolve the problem, and the backup camera continues to malfunction intermittently. Reduced Rear Visibility: Without a functioning backup camera, drivers lose critical visibility directly behind the vehicle, especially in blind spots not covered by mirrors. Risk to Pedestrians and Children: Backup cameras are designed to prevent accidents involving pedestrians, cyclists, or children who may be behind the vehicle. A malfunctioning system increases the risk of striking someone. Parking and Maneuvering Hazards: In tight spaces, garages, or crowded parking lots, the lack of a reliable rear camera increases the likelihood of collisions with other vehicles, walls, or objects. False Sense of Security: Drivers may assume the camera is functioning and rely on it, only to discover too late that it has failed. This inconsistency creates unpredictable and unsafe driving conditions. Non-Compliance with Federal Safety Standards: Backup cameras are federally mandated safety equipment. A defective or unreliable system means the vehicle does not meet required safety standards. Incomplete Recall Remedy: Since the recall repair did not fully resolve the defect, the vehicle remains unsafe and the manufacturer has not provided an adequate remedy.
The back up camera constantly fails to turn on. It appears to be a known defect of the car. Service centers seem to have no fix for the issue.
Rear camera constantly “unavailable”
ever since I bought the vehicle, I would often get an alert when putting into reverse that the rear reverse camera "Camera is Temporarily Unavailable". I did have the recall linked to this issue executed on the car. While the issue occurs less, it still does occur.
Backup camera constantly unavailable
The backup camera does not function about 50% of the time. Polestar did issue a OTA software update that I have installed several months ago (software version 3.6.4) but the issue has not really improved. I was hoping that another update might be issued but so far, nothing. I should note that it is not just the backup camera, the entire infotainment has been very buggy and laggy as well but the backup camera is a real safety issue while the rest is more of an inconvenience.
Backup camera often doesn’t work when reversing even after previous recall
Most recent firmware fix from Polestar (3.6.4) to resolve backup camera not displaying issue is still non-sufficient. Backup camera still fails regularly after we received the ‘fix’ on June 13, 2025 at a Volve/Polestar dealership. Vehicle is now ‘timed out’ out of the factory warranty, and a call to Volvo/Polestar to schedule service was met with ‘you are out of warranty now, there is nothing we can do’. Vehicle is fully operable and in good repair otherwise.
When vehicle is behind driven, and adaptive cruise and steering assist are active the vehicle regularly falsely interprets road lines. When this happens the vehicle veers quickly. This has happened multiple times veering the vehicle into oncoming traffic, off the road, or onto the shoulder. It can be corrected by driver intervention but the car maneuvers quickly when falsely reading road signs
After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep .
Back up camera intermittently stops working and “camera is temporarily unavailable” displayed on infotainment screen. I have to back up my car 2-3 times a week with no backup camera. Cars software is up to date on 3.6.4
The rear-view camera fails to activate or remain active when the car is in reverse. Despite applying all available software updates, including for recalls meant to address this problem, it persists. The screen may go blank or indicate "camera unavailable."
On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in reducing the chance of a forward collision completely inoperable, and due to service backlogs, I am unable to have the issue addressed by the dealer/service provider for at least a month, meaning the vehicle will remain stuck in this state until then. Prior to this, I have received "Camera temporarily unavailable" errors when in reverse (inhibiting the backup camera feature from operating as intended), even after updating to the latest software version as indicated by the most recent safety recall notice. I've also received very intermittent errors around the blind spot sensor/rear auto-brake/park assist system -- and these three errors occur at the same time -- but I have not seen this error either in the days before or after receiving the collision avoidance system unavailable error.
The backup camera is unavailable when reversing.
This is a follow up to repairs made under previous recall number 25V‑280; 'camera is temporarily unavailable' error when the car is operated in reverse. Despite being on the most recent version of the infotainment software (v 3.6.4) this problem persists in my vehicle. On many occasions since the most recent software update the rear view camera displays the error message (as above). This occurs at least as often as it did before the latest software update, several times per week during normal use. I have documented a few of these on 2/27/2025, 7/4/2025, 7/20/2025, 7/24/2025/ 7/27/2025, 7/30/2025, 8/2/2025, 8/30/2025. These are not the only instances but reflect the continuing pattern of cameral issues over the time since the latest software update.
Put the vehicle into reverse and the backup camera was listed as unavailable
The reverse camera continues to fail regularly, especially within the first few minutes of using the vehicle. I shift to reverse, and rather than seeing the video from the reverse camera, I see the message "Camera is temporarily unavailable" or something to that effect. My car is updated to the most recent software (version 3.6.4) which I believe was intended to fix this issue as a recall, but there has been no improvement.
Still encountering occasional "Camera temporarily unavailable", camera video feed stutter, and lag even after upgrading to software 3.6.4.
For my MY'21 Polestar 2, post software update 3.6.4 (Recall 25V‑280) I experienced another back up camera failure.
Rear camera malfunction while attempting to reverse out of a parking spot on a busy street. The rear camera would not activate and the car displayed the following message: "camera is temporarily unavailable". This issue persisted until I restart the infotainment unit.
I wanted to bring to your attention an ongoing issue with the backup camera functionality. Despite updating the car software to version 3.6.4 as per the last recall, the backup camera still frequently shows "camera unavailable" when placing the vehicle into reverse. It seems that the problem remains unresolved even after following the recommended update per the recall.
Despite installing the latest software release intended to resolve the problem, my review camera continues to go out intermittently. This is dangerous as I lose visibility in the midst of backing up.
In reverse, the backup camera will not appear..often get a “camera is unavailable” during the only time I need it available. Latest software upgrade to 3.6.4 still has not corrected the issue.
I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.
Following the most recent software update, the rear camera continues to fail to activate nearly 50% of the time. Additionally, the safety systems fail regularly when the infotainment system requires a hard reset, thus all safety alerts, front, rear, side do not activate as expected. The reset requires the car to be parked, driver exit, lock, and step far away from the car for up to 10 minutes.
My car has just completed an "over the air" update to address a previous recall regarding the rear camera not working. The problem continues to persist. On more than one occasion the screen will display "camera not available". This recall has not fixed the issue and request that it be looked into.
Following the latest Over The Air software update to version 3.6.4, "Backup Camera Unavailable" error has become much worse, and almost constant. It will flash on and off, sometimes reverting to the 360 degree view, and sometimes not. It often starts to work and then cuts out again after I start reversing out of my garage. With over two dozen children living in our neighborhood, including our own, there are frequently kids, bikes and toys in our driveway, so this feels like a very dangerous condition.
Back up camera frequently doesn't work correctly. I have to wait up to 30 seconds before it works. Or I have to put it in park and back to reverse to get the camera to work.
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